I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent sales personnel; I love the beautiful lights, so I bought four of them at a bargain price. I am very happy with the service, and the product was ready to pick up not long after I went home... See more
Company replied
Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
Company replied
I did a click to collect order for a particular store. After placing the order, i was notified via email that the certain store i had chosen could not fill my order. I was told that a check had been... See more
Company replied
Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the unique items they sell
Love the unique items they sell, bought multiple times , great service and products .
July 13, 2026
Great pricing fast turnaround around on…
Great pricing fast turnaround around on my online order
July 13, 2026
Ordering was smooth and delivery was on…
Ordering was smooth and delivery was on quick.
The product was as advertised if not better.
Thank you
July 9, 2026
I have ordered many things from the…
I have ordered many things from the company and I have never had a problem great service and great quality products i would highly recommend this company to anyone
July 14, 2026
Reply from GiftBox
Hi Mark, thank you for taking the time to leave a wonderful five-star review! We're delighted to hear that you've consistently had a great experience with Giftbox and you're happy with our product quality. Thank you for the recommendation :)
Easy to navigate the site payment was…
Easy to navigate the site payment was very straightforward and the time taken between payment and shipping really fast
July 13, 2026
Reply from GiftBox
Hi Russel, thank you for taking the time to leave a wonderful five-star review! We’re really pleased to hear you found our Giftbox website easy to navigate, the purchasing process straightforward and the time between payment and dispatching fast :)
Reply from GiftBox
Hi Janole, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had an amazing experience with GiftBox customer service!
Reply from GiftBox
Hi Timothy, thank you for taking the time to leave a five-star review and we’re really pleased to hear you found our Giftbox website easy to navigate.
Very fast,packed Very well and tracking…
Very fast,packed Very well and tracking updates were amazing
July 13, 2026
Reply from GiftBox
Hi Tim, thank you for taking the time to leave a five-star review! We're glad to hear you found that your order was dispatched quickly, packed well and the tracking updates amazing. Thank you for shopping with Giftbox
Product n Purchase Review
The quality of the products I had purchased is excellent and the delivery was super super quick....
Regards Ben
July 13, 2026
Reply from GiftBox
Hi Ben, thank you for taking the time to leave a five-star review! We're delighted to hear that you're happy with the quality of your products and that your Giftbox order arrived so quickly
The commutation has been nothing the…
The commutation has been nothing the tracking has next to nothing something that could go in a airbag hasnt taken well over a week to get here and just brought a pizza oven that says no shipping until to 15th July not liking the chances getting it or a actual eta
July 6, 2026
Reply from GiftBox
Hi Lindsay, thanks for your review! We appreciate you taking the time to leave feedback.
Great product much cheaper than…
Great product much cheaper than anywhere else on the market but quality is great
July 8, 2026
Reply from GiftBox
Hi Liane, thank you for taking the time to leave a five-star review! We're glad to hear you found the Hazel cinema sofa quality great and at a competitive price. Thank you for shopping with Giftbox.
Reply from GiftBox
Hi Di, thank you for taking the time to leave a four-star review! We're delighted to hear that you enjoyed exploring Giftbox range of gift options and found the checkout process quick and easy.
Reply from GiftBox
Hi Carmel, thank you for taking the time to leave a five-star review! We're so pleased to hear you were happy with the Giftbox product, service, and fast delivery.
Reply from GiftBox
Hi Oliver, thank you for taking the time to leave a five-star review! We're delighted to hear your Giftbox order arrived quickly and that the product matched the description.
Reply from GiftBox
Hi Nathan, thank you for taking the time to leave a five-star review! We're so pleased to hear you're happy with your Pocket Player Pro. Thank you for shopping with Giftbox :)
Dual Chamber Slushi Maker - arrived in good condition and quick time - all OK
Dual Chamber Slushi Maker
March 6, 2026
Reply from GiftBox
Hi John, thank you for taking the time to leave a four-star review! We're delighted to hear that your Dual Slushie Machine arrived quickly and in good condition. We appreciate you taking the time to share your experience with Giftbox and hope you enjoy making delicious drinks.
Fast dispatch
We were happy to know that if you pay the extra for express postage it actually happens. Received it in time for a present which was great. Happy they processed it out of the Wearhouse quickly.
July 8, 2026
Reply from GiftBox
Hi Michaela, thank you for taking the time to leave a wonderful five-star review! We're so pleased to hear that your express delivery arrived on time and that your Giftbox order reached you when you needed it. Our team works hard to process orders as quickly as possible, so it's great to know that our fast dispatch and delivery met your expectations.
My experience was fast and very good…
My experience was fast and very good communication between the shop and customers.
July 9, 2026
Reply from GiftBox
Hi Donna, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a positive and fast experience with GiftBox Click and Collect in addition to the good communication.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.