I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent sales personnel; I love the beautiful lights, so I bought four of them at a bargain price. I am very happy with the service, and the product was ready to pick up not long after I went home... See more
Company replied
Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
Company replied
I did a click to collect order for a particular store. After placing the order, i was notified via email that the certain store i had chosen could not fill my order. I was told that a check had been... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great product much cheaper than…
Great product much cheaper than anywhere else on the market but quality is great
July 8, 2026
Reply from GiftBox
Hi Di, thank you for taking the time to leave a four-star review! We're delighted to hear that you enjoyed exploring Giftbox range of gift options and found the checkout process quick and easy.
Reply from GiftBox
Hi Carmel, thank you for taking the time to leave a five-star review! We're so pleased to hear you were happy with the Giftbox product, service, and fast delivery.
Reply from GiftBox
Hi Oliver, thank you for taking the time to leave a five-star review! We're delighted to hear your Giftbox order arrived quickly and that the product matched the description.
Reply from GiftBox
Hi Nathan, thank you for taking the time to leave a five-star review! We're so pleased to hear you're happy with your Pocket Player Pro. Thank you for shopping with Giftbox :)
Dual Chamber Slushi Maker - arrived in good condition and quick time - all OK
Dual Chamber Slushi Maker
March 6, 2026
Reply from GiftBox
Hi John, thank you for taking the time to leave a four-star review! We're delighted to hear that your Dual Slushie Machine arrived quickly and in good condition. We appreciate you taking the time to share your experience with Giftbox and hope you enjoy making delicious drinks.
Fast dispatch
We were happy to know that if you pay the extra for express postage it actually happens. Received it in time for a present which was great. Happy they processed it out of the Wearhouse quickly.
July 8, 2026
Reply from GiftBox
Hi Michaela, thank you for taking the time to leave a wonderful five-star review! We're so pleased to hear that your express delivery arrived on time and that your Giftbox order reached you when you needed it. Our team works hard to process orders as quickly as possible, so it's great to know that our fast dispatch and delivery met your expectations.
My experience was fast and very good…
My experience was fast and very good communication between the shop and customers.
July 9, 2026
Reply from GiftBox
Hi Donna, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a positive and fast experience with GiftBox Click and Collect in addition to the good communication.
Good, Great and the Greatest
A great price and an easy find. In other words, good value for money.
June 23, 2026
Reply from GiftBox
Hi Katie, thank you for taking the time to leave a four-star review and your kind words. We’re pleased to hear you’re happy with Giftbox price and the product was easy to find.
Customer service done right
Ordered early evening, and was able to pick up the same night (as it was late night shopping) and was all ready waiting for me, also encouraged me to buy a few items before I left the store! 10 out 10.
July 9, 2026
Reply from GiftBox
Hi Kara, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a positive experience with GiftBox Click and Collect and customer service:)
Absolutely love my water feature
June 23, 2026
Reply from GiftBox
Hey Tracy, thanks for taking the time to leave us a five-star review!
We love to hear that our customers love our bubble wall as much as we do! Thank you for shopping with Giftbox :)
Reply from GiftBox
Hi Janice, thanks for taking the time to leave us a five-star review! We are so glad to hear of your quick and easy experience with our GiftBox Same Day Delivery and product quality.
Reply from GiftBox
Hi Therese, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a quick and easy experience with GiftBox Click and Collect!
SWIG outdoor BBQ
Awesome BBQ for the price im quite happy with this purchase and it was so easy to assemble
June 24, 2026
Reply from GiftBox
Hi Troy, thank you for taking the time to leave a five-star review! We're so pleased to hear you're happy with your Giftbox BBQ and that you found it to be excellent value for money and the assembly process was quick and easy.
Reply from GiftBox
Hi Troy, thank you for taking the time to leave a five-star review! We’re thrilled to hear you had a great experience with Giftbox and look forward to you shopping with us again :)
Quick delivery,easy to unbox,easy to…
Quick delivery,easy to unbox,easy to work out how to use it.Very happy customer
June 22, 2026
Reply from GiftBox
Hi Vicki, thank you for taking the time to leave a five-star review and your kind words! We're delighted to hear your Giftbox order arrived quickly, was easy to unbox and use.
Very satisfied costumer
Very reliable and good service happy customer. Its my first time to order and it was very good and easy process
July 8, 2026
Reply from GiftBox
Hi Purple, thank you for taking the time to leave a five-star review and your kind words! We're so pleased to hear that your first ordering experience with Giftbox was easy and enjoyable.
I did a click to collect order for a…
I did a click to collect order for a particular store. After placing the order, i was notified via email that the certain store i had chosen could not fill my order. I was told that a check had been done and there were 2 other stores near me and both had the item available. The email went on to say that if I let them know which store was more convenient for me to go to, they would let that store know and transfer my order to them.
They also said that if none of the stores were convenient to me they would deliver my parcel free of charge to my address, or they would cancel the order and refund me.
This in my opinion is fantastic customer service. I am more than happy with this service. 110% from me.
July 6, 2026
Reply from GiftBox
Hi Donna, thank you for taking the time to leave a wonderful five-star review and your kind words! We're delighted to hear that our Giftbox team was able to provide a solution that worked for you when your original Click & Collect store couldn't fulfil your order.
We truly appreciate you for taking the time to share your experience :)
Great experience
July 7, 2026
Reply from GiftBox
Hi RJL, thank you for taking the time to leave a five-star review! We’re thrilled to hear you had a great experience with Giftbox :)
Exactly what I was looking for
Great product exactly what I was looking for,quick delivery and nicely packed. So much I repurchased straight away.
July 6, 2026
Reply from GiftBox
Hi KG, thank you for taking the time to leave a five-star review and your kind words! We’re thrilled to hear you love our Giftbox product, that your order arrived quickly and was nicely packed.
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