I purchased a Freya & Sol reed diffuser 3 months ago from my local Giftbox store a was so pleased with it that I wanted another. However it was no longer in stock but the sales assistant suggested I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I LOVE! Smokemart Giftbox!, the staff are fantastic & the special gift buys are the best, I love it so much I could live there! The products are unique & beautiful with great quality & I found I co... See more
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Ordering online for click and collect was easy as pie. Google pointed me to gift box, and pricing was also the best. There was a store close by and when I arrived I was served immediately with t... See more
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Fast delivery, order correct, really lovely packaging, a beautiful gift, the card was way better than expected. Huge size, print quality beautiful, the photos i included weren't the best to begin with... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Customer service was excellent
Customer service was excellent - very professional and efficient.
August 26, 2026
Reply from GiftBox
Hi JP, thank you for taking the time to leave a five-star review and we are thrilled to hear that you have had a positive experience with GiftBox customer service!
Highly recommended
The product is great and what really amazed us that it arrived at our house within two days of ordering
September 23, 2026
Reply from GiftBox
Hi Raoul, thank you for taking the time to leave us a five-star review! We’re thrilled to hear you love our Halloween product and that your Giftbox order arrived quickly.
Reply from GiftBox
Hi Geraldine, thank you for taking the time to leave Giftbox a five-star review! We’re thrilled to hear that your order arrived so quickly.
Reply from GiftBox
Hi Jason, thank you for bringing this to our attention, please contact hello@giftbox.com.au to resolve this matter for you
Reply from GiftBox
Hi Kathy, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website and that the delivery was fast :)
Never again with this company
One of the boxes was squashed which was before packing as it was in another box AND bubble wrap! Meant to be a gift. Also price stickers on all 4 boxes. The stickers were the size of 20 cent coin and cant come off without taking print off the box. Again were meant to be gifts. Not at all happy! Won't order again that's for sure!!
September 22, 2026
Reply from GiftBox
Hi Lee, thank you for bringing this to our attention, please contact hello@giftbox.com.au to resolve this matter for you
Fast service
Free delivery, free cleaning brush, fast delivery. Will purchase again once there's a glitter collection.
September 22, 2026
Reply from GiftBox
Hi Nicole, thank you for taking the time to leave a five-star review! We’re so glad you enjoyed the Giftbox free delivery, cleaning brush, and fast service :)
Reply from GiftBox
Hi Jodie, thank you for taking the time to leave a four-star review! We're delighted to hear that you found our Giftbox prices excellent, and it's also great to know that your order arrived quickly and well packaged.
Great product and speedy postage was a…
Great product and speedy postage was a great experience
September 22, 2026
Reply from GiftBox
Hi Tracey, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with our Giftbox product and delivery speed.
Fantastic experience!! …
I have had a fantastic first experience with GiftBox. I ordered the Cosy Faux Fireplace and the whole process could not have been easier. My parcel arrived within 3 days, in perfect condition and I honestly was so excited to pick it up.
The fireplace brings a beautiful ambience to my music room and the vintage vibe looks authentic and matches the whole aesthetic of the space perfectly!
I would definitely order from GiftBox again. It is so refreshing to have had such a simple and straightforward experience, from beginning to end. Thankyou GiftBox
September 21, 2026
Reply from GiftBox
Hi Kellie, thank you so much for taking the time leave us a five-star review! We’re absolutely delighted to hear that you had such a fantastic first experience with Giftbox and that your Cosy Faux Fireplace fits perfectly in your music room. We’re also so pleased that everything from ordering to delivery was smooth and straightforward :)
They are great products and will keep…
They are great products and will keep buying fast shipping
September 2, 2026
Reply from GiftBox
Hi Tania, thank you so much for taking the time leave Giftbox a five-star review! We’re pleased to hear you’re happy with the products and fast delivery.
Loved the variety of products and the…
Loved the variety of products and the bargain prices were amazing. So happy I found Giftbox thank you 🙏
September 21, 2026
Reply from GiftBox
Hi Dianne, thank you for taking the time to leave a wonderful five-star review your kind words! We're delighted to hear that you love our variety of Giftbox products and our bargains amazing :)
Reply from GiftBox
Hi Petro, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to order on our Giftbox website.
Reply from GiftBox
Hi Ted, thank you so much for taking the time leave us a five-star review! We’re really glad it was easy to guide through our Giftbox website.
It was easy to shop with advice from…
It was easy to shop with advice from the dalyellup staff. The website was easy to move through.
September 21, 2026
Reply from GiftBox
Hi Kelly, thank you so much for taking the time leave us a five-star review! We’re so glad to hear that our Dalyellup Giftbox team was able to assist you and that you found our website easy to navigate.
Reply from GiftBox
Hi Megan, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with Giftbox gift sets :)
Reply from GiftBox
Hi Kimberley, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with Giftbox fast service!
Very happy with my purchase was…
Very happy with my purchase was delivered on time just what I wanted.
September 3, 2026
Reply from GiftBox
Hi Kathryn, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with Giftbox product and delivery.
STAND OUT STAFFER!! I recently purchased some clearance…
I recently purchased some clearance items for fantastic prices! Tho the stand out for me was the staff member at the Penfield S.A store! She was incredibly helpful & beautifully friendly! Old school style! We need more staff like her in this country! I cant for the life of me remember her name but during our brief chat we chatted ages (the store was empty of other customers) & she was 69 yrs young!
She's an asset giftbox! It was like stepping back into an old Australia for a moment! Nice one!
September 17, 2026
Reply from GiftBox
Hi Donna, thank you so much for taking the time leave Giftbox a beautiful five-star review! We’re absolutely delighted to hear about your experience with our Giftbox Penfield staff member and that she made your visit extra special, and we’ll certainly pass your kind words on to the store/her :)
Reply from GiftBox
Hi Sarai, thank you for your feedback. We are sorry to hear that your experience with Australia Post delivery may not have met your expectations.
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