Grantham's Reviews 

734
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 315 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally smooth online ordering process, alongside the impressively speedy dispatch and reliable delivery of items right to their doors. Reviewers also consistently highlight the helpful, highly knowledgeable staff members who provide excellent customer support, guidance, and thorough product handovers. However, some people mentioned issues regarding delivery communication, noting a frustrating lack of tracking details or delayed updates from couriers. Some reviewers were not happy with occasional missing parts, incorrect items received, or unexpected challenges during after-sales resolutions. Consumers expressed deep frustration when dealing with these specific logistical problems after purchasing their goods online.

What people talk about most

Product

Consumers find product experiences to be mixed, with opinions varying widely. While many reviewers praised... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages frequently arrive ahead of... See more

Service

Reviewers highlight positive aspects of service, praising the helpful and knowledgeable staff as well as the... See more

Order

Clients share positive opinions on order experiences, highlighting that websites are straightforward and easy... See more

Staff

Users describe positive interactions with staff, highlighting helpful and accommodating team members across... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We placed our order on line which was really simple, and the unit arrived sooner than we thought. The only thing that i feel would have been better, is if we were advised of a delivery date. Admitt... See more

Rated 5 out of 5 stars

Yesterday the Retford branch fitted a replacement awning light under warranty to our caravan. We had also discovered only that morning that a panel on the shower door had disengaged itself from the s... See more

Rated 5 out of 5 stars

I recently decided to buy a set of lock & level chocks for my Motorhome and found Grantham to be able to supply me. Happily I received a small discount too. I ordered today, received email confirmati... See more

Rated 5 out of 5 stars

Had a fantastic experience with Grantham’s in comparison to other dealers. Christian was brilliant when we went to look at a caravan, very knowledgeable and genuine and gave us so much reassurance. Th... See more


4.4

Excellent

TrustScore 4.5 out of 5

734 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 4% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(734)

316 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company - highly recommended

The product was in stock at a very busy time (very few suppliers had the item in stock). The price was fair and the standard delivery option was very swift. Easy to order from the website - reassuringly professional.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

price comparison

I tried their price comparison and Grantham's came back with a price match and it was lower, so a great experience with them.ordered the product I wanted and it arrived within 3 days.
Will definitely use them again

August 13, 2026
Unprompted review
Rated 2 out of 5 stars

Postage cost way too much

Ordered 10 vinyl screw cover dots for the caravan, and was charged £5.95 at checkout for something that would have gone in a standard postage envelope. Yes it was my choice to cancel but I couldn’t find the wood pattern anywhere else. Service was fine, just a very over priced postage cost.

August 12, 2026
Unprompted review
Rated 3 out of 5 stars

Item arrived and was as expected 6 days…

Item arrived and was as expected 6 days after ordering.
Paid the ridiculously expensive postage of almost £15 for delivery to the Shetland Isles of two strips of screw covers as they were difficult to source elsewhere,(4g weight).
Perhaps they should look at their delivery charges particularly for items that could fit in an envelope and posted first class tracked.

August 8, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor delivery service from…

Very poor delivery service from Granthams. We ordered a Awning from them during a visit to their Grantham site, and some items they had in stock, which we took with us on the day. The remaining items where delivered, only one parcel turned up, which then required an email (don't expect a quick response as they will not answer for a week) and then after wasting more time ringing them the second parcel was delivered.
However, the second parcel was so badly packed that the box was completely open one end and we had no idea if anything had fallen out, their Sales order documents are poorly written we had not idea how many items should have been in the second box. This resulted in another email and another 5 days wait and another phone call to get this resolved.
I would advise anyone not to get a delivery from them and if you do, clarify how many parts are supposed to be in the box and how many boxes should be in the delivery

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing service

What an amazing service
So I was going on holiday with my caravan in 9 days while I was cleaning the van I broke my truma fresh water connector 😱 so googled the part and Grantham's was the first ones to come up,as I was worried how much time delivery would take I rung them they couldn't of been anymore helpful, so I ordered it online also very easy to use website, but because I am a worrier I rung them again to check I had ordered the one with electric connectors and they were happy to check it for me and it was delivered in 2 days. Thank you

August 4, 2026
Unprompted review

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