The meeting point for vehicle pickup in Otopeni airport is not clearly defined. The voucher stated one thing (wait by a specific gate that doesn't actually exist at the airport), but in reality, I ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a 10/10 experience with Green Motion. The website was easy to navigate, the renting process was very smooth and easy. The staff was really really friendly and was always available for any que... See more
Company replied
Excellent customer service and a very professional team! During my rental, I experienced an unexpected technical issue with a brand-new vehicle. Although the problem was related to the car it... See more
Company replied
For 3 dents in the car they charge me 1800€
Company replied
Company details
About Green Motion Car and Van Rental - Green Motion Bucharest Airport
Written by the company
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Str. Ferme B, nr.1, Otopeni, 719512, Bucharest, Bucharest, Romania
- 40731750750
10% off when you book direct
4.0
Great
9 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Green Motion Car and Van Rental - Green Motion Bucharest Airport
Thank you for recommending us. We are pleased that the experience in Bucharest was smooth and fast.
Reply from Green Motion Car and Van Rental - Green Motion Bucharest Airport
Thank you for your review. We’re glad the vehicle delivery in Bucharest was quick.
Reply from Green Motion Car and Van Rental - Green Motion Bucharest Airport
We understand you dispute the €1,800 charge relating to three dents. The review alone does not establish when the marks occurred or how the amount was calculated. Please send your rental reference, any collection and return photos, and the charge documents privately to ics@cs.greenmotion.com so customer services can review the records and explain the charge.
Reply from Green Motion Car and Van Rental - Green Motion Bucharest Airport
Thank you for your kind words about our Otopeni Airport location. We’re glad you had a good experience.
Everything was fine!
October 10, 2026
Reply from Green Motion Car and Van Rental - Green Motion Bucharest Airport
Thank you for your review. We’re pleased everything went well with your rental in Bucharest.
very good service
Excellent customer service and a very professional team!
During my rental, I experienced an unexpected technical issue with a brand-new vehicle. Although the problem was related to the car itself and completely beyond the rental company's control, the team handled the situation exceptionally well.
They responded quickly, took immediate action, and resolved everything efficiently and professionally.
What really impressed me was their commitment to customer satisfaction and the way they managed an unexpected situation.
Highly recommended! A reliable company that truly cares about its customers, especially when things don't go as planned.
October 10, 2026
Reply from Green Motion Car and Van Rental - Green Motion Bucharest Airport
Thank you for sharing how the Bucharest team handled the unexpected technical issue with the new vehicle. We’re glad they responded quickly and resolved the situation efficiently. We appreciate your recommendation.
10/10 rental car experience!
We had a 10/10 experience with Green Motion. The website was easy to navigate, the renting process was very smooth and easy. The staff was really really friendly and was always available for any questions and flexible with the times.
They have great modern car models, we even got a free upgrade and we had a lot of fun with our Mercedes GLC!
Overall we are completely happy and would recommend this car rental in Bucharest.
October 10, 2026
Reply from Green Motion Car and Van Rental - Green Motion Bucharest Airport
Thank you for the detailed review. We’re glad the website and booking process were easy, the Bucharest team was friendly and flexible, and you enjoyed the Mercedes GLC upgrade. We appreciate your recommendation.
Reply from Green Motion Car and Van Rental - Green Motion Bucharest Airport
Thank you for your review. We’re glad you enjoyed the new car and found the Bucharest team welcoming.
Overall, it was a good experience, but...
The meeting point for vehicle pickup in Otopeni airport is not clearly defined. The voucher stated one thing (wait by a specific gate that doesn't actually exist at the airport), but in reality, I had to call the company to arrange the meeting location. It was very confusing and stressful, especially for a first-timer. I highly recommend revising the voucher wording to clearly state the meeting point. Not everyone can make roaming calls to a non-mobile number. The vehicle pickup meeting process should be streamlined.
We received a car in decent condition, but with a broken side mirror (held together with duct tape) and no windshield washer fluid. The car had plenty of scratches, but since we had full insurance coverage, that didn't worry us too much. Overall, it was a good experience.
September 27, 2026
Unprompted review
Reply from Green Motion Car and Van Rental - Green Motion Bucharest Airport
Thank you for the balanced review. We’re glad the overall rental experience was good. We’re sorry the Otopeni pickup instructions pointed to a gate you could not find and required a call to arrange the meeting point. A clearer voucher would have helped. The broken mirror held with tape and empty washer fluid are also concerning; we appreciate you raising them.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.