The large cargo minibus vehicle I booked was damaged and had been returned to Lisbon, so I had a normal 9 seat minibus which meant we were very limited to luggage space. I had to remove the rear row o... See more
Company replied
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See what reviewers are saying
Hired a car in Portugal for 10 days , the staff where so helpful, cars where very clean and good running order with very reasonable prices . Would highly recommend using them
Company replied
Rented a car from 14th to the 18th September at Faro, Portugal. Exorbitant damage deposit (nearly £3000) Problems started when leaving car back. A very, very young assistant stated that t... See more
Company replied
The reception wasgreat, I asked many questions and I had all infomation that I needed. Service waw quick, however the car had a litle problem.
Company replied
Company details
About Green Motion Car and Van Rental - Green Motion Faro Airport
Written by the company
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Rua Aquilino Ribeiro, n 16, 8005-177, Faro, Portugal
- +351256934500
10% off when you book direct
4.1
Great
21 reviews
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Hired a car in Portugal for 10 days
Hired a car in Portugal for 10 days , the staff where so helpful, cars where very clean and good running order with very reasonable prices . Would highly recommend using them
October 12, 2026
Reply from Green Motion Car and Van Rental - Green Motion Faro Airport
Thank you for recommending us. We’re pleased the Faro team was helpful and that the clean, well-maintained car and price worked well for your ten-day rental.
Reply from Green Motion Car and Van Rental - Green Motion Faro Airport
Thank you for your review. We are glad the car exceeded your expectations and felt good value.
The reception was great
The reception wasgreat, I asked many questions and I had all infomation that I needed. Service waw quick, however the car had a litle problem.
October 13, 2026
Reply from Green Motion Car and Van Rental - Green Motion Faro Airport
Thank you for the balanced feedback. We’re glad the Faro team answered your questions and served you quickly. We also note that the car had a problem; if it still needs follow-up, please send your rental reference and a description privately to ics@cs.greenmotion.com so customer services can look into it.
Scammed
Rented a car from 14th to the 18th September at Faro, Portugal.
Exorbitant damage deposit (nearly £3000)
Problems started when leaving car back.
A very, very young assistant stated that there was a "scrape" on the passenger side wing mirror.
There was NO evidence of a scrape and I asked for the manager to look at the car and point out the "scrape"
He AGREED that there was no scrape and assured me in front of 3 Witnesses that that would be the end of the matter and no payment would be due.
Over the course of the next 3 weeks I rang to reclaim my deposit and was continually told that they would ring or email me. THEY NEVER RANG OR EMAILED even though I confirmed my email with every phone call.
Imagine my surprise when they, without any consultation, took €220/ £190.82 from my deposit presumably for the non existent "scrape" to the wing mirror.
I received no satisfaction when I contacted them. The person I spoke to said they had emailed which was a downright lie...no emails in either my inbox or spam folders.
I have raised a complaint with Green Motion sending a video of the vehicle on it's return but needless to say my expectations are non existent.
An absolute sham of a Company. Scammers and nothing more.
Anyone who hires a vehicle off these crooks deserve all they get.
BEWARE OF GREEN MOTION.
September 18, 2026
Unprompted review
Reply from Green Motion Car and Van Rental - Green Motion Faro Airport
We understand you dispute the €220 deduction for the wing mirror and say you were told at return that no damage charge would follow. We cannot establish what the inspection showed from this review. Please forward your existing complaint, return video and any case reference privately to ics@cs.greenmotion.com so central customer services can locate the matter, compare the records and explain the deduction.
Reply from Green Motion Car and Van Rental - Green Motion Faro Airport
Obrigado pela sua avaliação. Ficamos satisfeitos por ter encontrado uma boa relação qualidade-preço. Também registamos a sua preocupação com o valor elevado da caução; se quiser esclarecer o montante aplicado à sua reserva, pode enviar a referência em privado para ics@cs.greenmotion.com.
Efficient and Effective
Slick pick up and drop off process, staff were efficient and pleasant, courtesy bus to/from airport was on time, overall a very good experience
October 12, 2026
Reply from Green Motion Car and Van Rental - Green Motion Faro Airport
Thank you for your review. We’re pleased pick-up and drop-off were smooth, the Faro staff were pleasant and efficient, and the airport shuttle ran on time.
Reply from Green Motion Car and Van Rental - Green Motion Faro Airport
Thank you for your balanced review. We’re glad you liked the car and the service at Faro. We also hear that you found the insurance price too high, and appreciate you raising that concern.
Wrong vehicle!
The large cargo minibus vehicle I booked was damaged and had been returned to Lisbon, so I had a normal 9 seat minibus which meant we were very limited to luggage space. I had to remove the rear row of seats to fit all required equipment into the vehicle.
October 12, 2026
Reply from Green Motion Car and Van Rental - Green Motion Faro Airport
Thank you for explaining what happened at Faro. We’re sorry the large cargo minibus you booked was unavailable and the replacement nine-seat vehicle left too little room for your luggage and equipment. Having to remove the rear seats was an inconvenience. We appreciate you raising this despite the overall four-star rating.
Great car
Great car, great experience
Only down side is the instructions to get picked up aren't that clear. Which caused a fair bit of walking around trying to find the van
October 12, 2026
Reply from Green Motion Car and Van Rental - Green Motion Faro Airport
Thank you for your review. We’re glad you enjoyed the car and overall experience. We’re sorry the pickup instructions were unclear and caused you to walk around looking for the van. Your feedback points to a useful improvement.
Nice estate car suitable for 4 golfers.
Nice estate car suitable for 4 golfers.
Friendly staff Roger at check in.
Slight delay waiting for airport pick up.
September 28, 2026
Reply from Green Motion Car and Van Rental - Green Motion Faro Airport
Hi Eddie Hyland,
Thank you for your five-star review.
We are delighted that you found our Green Motion team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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