Habitat - Home To Pet Supplies Reviews 

5,627
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 457 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product selection available, noting that prices remain highly competitive and consistently provide great value for everyday pet care and shopping needs. Reviewers also consistently note the prompt, efficient delivery options alongside the exceptionally friendly staff who provide outstanding assistance during both online and in-store visits. However, some people mentioned that standard deliveries can occasionally be quite slow or face unexpected logistical delays across different regions. Some reviewers experienced frustrating order fulfillment issues, noting that packages sometimes took a very long time to arrive or completely failed to show up without proper updates.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a brilliant selection of high-quality organic... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting amazingly quick arrival... See more

Price

Clients share positive opinions on price, frequently highlighting competitive rates and good value. Consumers... See more

Order

Customers had positive experiences with order, consistently highlighting the simple and quick online... See more

Service

People report high satisfaction with the service, highlighting its efficiency and promptness. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased Meals For Mutts 14kg bag from Habitat Pet Supplies. I’m in Queensland and was buying for my daughter’s dogs in Melbourne, very hard to find this food online and to be delivered quickly bu... See more

Rated 5 out of 5 stars

Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more

Rated 5 out of 5 stars

Always great service. If there's a problem that's not even their fault, they're always pro-active and helpful. Prices are good and sales throughout the year so always able to balance the pet budget... See more

Rated 5 out of 5 stars

Quick delivery,excellent price,I think more people would buy this product if the pricing was just a little bit more viable.Habitat has it on sale at the moment.This is an excellent product and my 5 y... See more



Company details

  1. Pet Supply Store
  2. Aquarium Shop
  3. Animal Feed Store
  4. Pet Groomer
  5. Pet Store

About Habitat - Home To Pet Supplies

Written by the company


Habitat

About us

We're Habitat, Australia's newest leading name in pet supplies.

Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!



Habitat

Why choose Habitat? Simple...

Written by the company

No-nonsense flat rate shipping
Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
So many ways to pay
Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
Free Click and Collect
So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)

Only the best

Because we get what it's like to love your pet

Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,627)

438 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

I don't think you could find a store that has staff that love animals as much as these humans who work here.
With the great customer service, they also look to partner with local suppliers too

June 30, 2026
Rated 5 out of 5 stars

Delivery was so quick

Delivery was so quick! One of my dogs almost 17 years old can only tolerate Venison and Crocodile. No-one hardly stocks the Woof Air-dried Venison so I am very thankful I can always find it on your website.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

They can do price match

The good thing is they can do price match with other sellers even when you shop online. They sell lots of varieties of dog snacks and foods.

July 24, 2026
Rated 5 out of 5 stars

Burwood Habitat

I find the people at Habitat friendly and welcoming. Good folk. They are my go-to for organic chicken food.

July 26, 2026
Rated 5 out of 5 stars

Super easy purchase & super quick delivery!

I purchased Meals For Mutts 14kg bag from Habitat Pet Supplies. I’m in Queensland and was buying for my daughter’s dogs in Melbourne, very hard to find this food online and to be delivered quickly but I found it here. I was happy to pay the $10 for 2hr delivery, received many updates on progress and delivery information.
Fabulous online shopping experience, very pleased and would highly recommend. Will definitely purchase again from here, I just wish more businesses were this efficient and competent. Thank you!

July 24, 2026
Rated 5 out of 5 stars

All Good

All Good
I appreciate the delivery and reasonable prices.
I should had know Habitat
Much Appreciated

July 22, 2026
Rated 1 out of 5 stars

MISLEADING ADVERTISING

Nothing wrong with the product but I was charged for shipping even though Australia Post regards Sunbury as Metro.

Will no longer purchase from them.

July 17, 2026
Unprompted review

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