Habitat - Home To Pet Supplies Reviews 

5,630
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery services and the exceptionally wide selection of quality pet products available online. Many people also appreciate the competitive prices, regular sales, and the friendly staff who consistently provide helpful customer support. However, some customers also noted issues regarding shipping delays, unexpected charges, or missing parcels. A few reviewers experienced very slow delivery times and reported that they received no replies to their emails when inquiring about missing items. Others mentioned frustrations with website limitations or difficulties when trying to secure price matching on desired items.

What people talk about most

Product

Clients share positive opinions on product quality and variety, highlighting the excellent selection of... See more

Delivery service

Consumers find delivery service to be efficient and prompt, expressing high satisfaction with the speed and... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and great sales... See more

Order

Users describe positive interactions with order, highlighting how easy the website is to navigate for placing... See more

Service

Customers had positive experiences with service, highlighting efficient support, great value, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased Meals For Mutts 14kg bag from Habitat Pet Supplies. I’m in Queensland and was buying for my daughter’s dogs in Melbourne, very hard to find this food online and to be delivered quickly bu... See more

Rated 5 out of 5 stars

I don't think you could find a store that has staff that love animals as much as these humans who work here. With the great customer service, they also look to partner with local suppliers too

Rated 5 out of 5 stars

Greeted when entered and asked if she could help, which she did. Then gave me time to browse as it was my first time there. She offered me to ask for help if I needed. Very professional, knowledgeab... See more

Rated 5 out of 5 stars

Delivery was so quick! One of my dogs almost 17 years old can only tolerate Venison and Crocodile. No-one hardly stocks the Woof Air-dried Venison so I am very thankful I can always find it on your we... See more



Company details

  1. Pet Supply Store
  2. Aquarium Shop
  3. Animal Feed Store
  4. Pet Groomer
  5. Pet Store

About Habitat - Home To Pet Supplies

Written by the company


Habitat

About us

We're Habitat, Australia's newest leading name in pet supplies.

Established in 2012, we're based in Melbourne, with stores in Altona North, Burwood and Chirnside Park - but wherever in Australia you and your pet live, you can shop with us online!



Habitat

Why choose Habitat? Simple...

Written by the company

No-nonsense flat rate shipping
Wherever you live, whatever you order, we'll send it to your door for a convenient, flat rate cost.
So many ways to pay
Pets hate waiting. We know how they feel. We offer Afterpay and Zip as payment options, so you can get your paws on your order sooner rather than later.
Free Click and Collect
So you're a local? Great! Shop online, use our Click and Collect option, and you can come and collect your order from either of our stores as soon as it's ready (and meet the Habitat team while you're in! We're a really nice bunch of humans, if we don't say so ourselves...)

Only the best

Because we get what it's like to love your pet

Because we get what it's like to love your pet
At Habitat, we stock only the best brands - the kind of products we trust with our own pets. Like our CEO, Hugo. Here he is, outside our Chirnside Park store!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,630)

444 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, delivered quickly, parcel and items arrived in excellent condition. Parcel was left as requested in the place requested. All items ordered were included. I was kept up to date on my delivery progress.

July 7, 2026
Rated 5 out of 5 stars

Fantastic service

I don't think you could find a store that has staff that love animals as much as these humans who work here.
With the great customer service, they also look to partner with local suppliers too

June 30, 2026
Rated 5 out of 5 stars

Delivery was so quick

Delivery was so quick! One of my dogs almost 17 years old can only tolerate Venison and Crocodile. No-one hardly stocks the Woof Air-dried Venison so I am very thankful I can always find it on your website.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

They can do price match

The good thing is they can do price match with other sellers even when you shop online. They sell lots of varieties of dog snacks and foods.

July 24, 2026
Rated 5 out of 5 stars

Burwood Habitat

I find the people at Habitat friendly and welcoming. Good folk. They are my go-to for organic chicken food.

July 26, 2026
Rated 5 out of 5 stars

Super easy purchase & super quick delivery!

I purchased Meals For Mutts 14kg bag from Habitat Pet Supplies. I’m in Queensland and was buying for my daughter’s dogs in Melbourne, very hard to find this food online and to be delivered quickly but I found it here. I was happy to pay the $10 for 2hr delivery, received many updates on progress and delivery information.
Fabulous online shopping experience, very pleased and would highly recommend. Will definitely purchase again from here, I just wish more businesses were this efficient and competent. Thank you!

July 24, 2026
Rated 5 out of 5 stars

All Good

All Good
I appreciate the delivery and reasonable prices.
I should had know Habitat
Much Appreciated

July 22, 2026

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