Very personable driver who willingly situated my order of sand at my property to accommodate my needs. I received exactly what I ordered in a timely manner and would order again from Haldane Fisher. O... See more
Company replied
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Review summary
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Placing my order was pretty straightforward online. Followed on with email confirmation, and second giving its intended delivery slot which fell perfect for me. Delivery was a friendly man crew. Wh... See more
Company replied
The Bangor Team’s customer service is nothing short of fantastic! I made an online order but being in Belfast I needed the items quickly and the Bangor store could not help me enough. They answered my... See more
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Haldane Fisher is my first choice for building materials etc. Online ordering and home delivery works well. On the odd occasion if something goes wrong they put it right.
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Company details
- Building Materials Supplier
- Bathroom Supply Store
- Door Shop
- Garden Building Supplier
- Lumber Store
- Plumbing Supply Store
About Haldane Fisher
Written by the company
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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Contact info
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, United Kingdom
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4.4
Excellent
2K reviews
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Nice people in store on the telephone…
Nice people in store on the telephone but delivery takes forever
July 24, 2026
Great customer service
Great customer service. Everyone really helpful. Easy to order. Delivery simple. Sleepers and topsoil great. Thank you
July 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good service
Was looking at website and saw thot I could pre-order, pay (cheaper than others in Coleraine) and collect at time that suited me. Once ordered a confirmation email followed and a further email informing that it was ready for collecting at my convenience. Following day on arrival at the Coleraine Depot. and speaking with a polite and funny lass my order was sorted and loaded in minutes even had time to enquire about roof slates but unfortunately they were a little expensive compared to other locations.
July 23, 2026
Reply from Haldane Fisher
Thank you for taking the time to leave such a detailed review. We're delighted to hear that you found our online ordering process straightforward and appreciated the convenience of pre-ordering and collecting at a time that suited you.
It's great to know that our Coleraine team provided friendly, efficient service and had your order ready and loaded so quickly. We'll be sure to pass your kind words on to the team—they'll be pleased to hear they made such a positive impression.
We also appreciate your feedback regarding our roof slate pricing. We always aim to offer competitive prices while maintaining the quality of our products, and your comments are valuable as we continue to review our range and pricing.
Thank you again for choosing us, and we look forward to welcoming you back soon.
Got what I wanted when I wanted it at…
Got what I wanted when I wanted it at competitive prices. Excellent.
July 22, 2026
Driver turned up early and placed the…
Driver turned up early and placed the bag exactly where I wanted it
July 22, 2026
Reply from Haldane Fisher
We're so glad to hear our driver provided excellent service and placed your delivery perfectly. We appreciate your kind words!
Very helpful and knowledgeable staff in…
Very helpful and knowledgeable staff in the yard, desk and delivery drivers. Goog quality products.
July 22, 2026
Reply from Haldane Fisher
Thank you for your wonderful feedback! We're so pleased to hear that our team members in the yard, at the desk, and our delivery drivers were helpful and knowledgeable. It's also great to know you're happy with the quality of our products.
Reply from Haldane Fisher
We are so pleased to hear that you received your items earlier than expected and that you had such a positive experience with our service. Thank you for your kind words!
Bought two new wheelie bins from this…
Bought two new wheelie bins from this company; price was competitive, delivery was super fast and communication was great. Also like the fact that it is a local company. 5/5
July 22, 2026
Reply from Haldane Fisher
Hi Karen,
We are so pleased to hear you had such a positive experience with our service and the new wheelie bins!
We truly appreciate your kind words about our competitive pricing, fast delivery, and great communication. It means a lot to us that you value supporting a local company. Thank you for your wonderful 5-star review!
Reply from Haldane Fisher
Thank you for your fantastic review! We're so happy to hear that you experienced fast delivery and found our service easy to deal with. We always strive to make every interaction smooth and efficient for our customers. We truly appreciate your feedback!
Great service
Great products, great prices and fantastic service from making the order to the guys making the delivery.
January 19, 2026
Reply from Haldane Fisher
Thank you for your wonderful review Finbar! We are so pleased to hear you are happy with both our products and the service you received from ordering to delivery. We truly appreciate your kind words and look forward to serving you again in the future.
great service
July 6, 2026
Reply from Haldane Fisher
Thank you for taking the time to review your experience with Haldane Fisher Anthony. We look forward to seeing you in the future.
Haven't got my product yet.
Haven't got my product yet.
Went to collect to be given a sheet of paper and was told to come back again as none in stock. No idea how / when?
July 19, 2026
Reply from Haldane Fisher
Hi,
We are looking into this now and will contact you with an update as soon as possible. We apologise for any inconvenience caused.
Haldane Fisher.
Reply from Haldane Fisher
We're so glad our staff made your experience good and that you appreciated our prices. Thank you for your kind words!
Delivery didn't arrive as advised on…
Delivery didn't arrive as advised on Thursday, I was then told Friday this was also cancelled and now put off until Monday.
Each time costs me a long journey to the site and time off work.
July 16, 2026
Reply from Haldane Fisher
Hi Ian,
I’m sorry to hear about the repeated delays with your delivery. I completely understand how frustrating this must be, especially as each cancelled delivery has meant additional journeys to site and time taken away from work.
We apologise for the inconvenience caused by the delivery not arriving as originally advised on Thursday, and for the further delay when the Friday delivery was also cancelled.
We are looking into this with the delivery team to understand what has happened and ensure the order is progressed as quickly as possible. We will keep you updated regarding the revised Monday delivery and appreciate your patience while we resolve this.
Thank you for bringing this to our attention.
The order confirmation said we would be…
The order confirmation said we would be informed when the order would arrive. We weren’t. Consequently we were not at home when it came.
We arrived back to find a very irate driver who had unloaded everything by himself.
I emailed the sales department but am still waiting for them to respond. It doesn’t say much for their respect of their own employees either.
July 16, 2026
Reply from Haldane Fisher
Good Morning Robert,
We appreciate you sharing your experience regarding the delivery notification and the subsequent arrival. We understand your frustration with the unexpected delivery and the delay in our sales department's response. We are actively looking into these issues to ensure better communication and service for all our customers.
Kind Regards
Sandra
Arrived on time
Arrived on time. Very helpful delivery driver, was actually the manager.
I would use again.
July 14, 2026
Reply from Haldane Fisher
Good Morning Robert,
Thank you for the lovely review, I am thrilled to hear you are happy with the service we provide here at Haldane Fisher. We love hearing our customers are happy especially when this involves one of the Haldane Fisher team. We look forward to welcoming you back to the branch very soon.
Kind regards
Sandra
Amazing customer service and fast delivery
I've made a flooring order online to be fulfilled by the Lisburn branch. Niall contacted me and made sure I had my order delivered on the same day, well packed and as deep as possible in the driveway so that I could still use the rest of the space for my car. Amazing service throughout.
July 23, 2026
Unprompted review
Reply from Haldane Fisher
Good Morning Douglas,
We are so pleased to hear about your positive experience with your recent flooring order from our Lisburn branch. It is wonderful to know that we were able to arrange a same-day delivery that was well-packed and thoughtfully placed to accommodate your needs. We truly appreciate you sharing your feedback.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Fabio,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
I have not yet received notification my…
I have not yet received notification my order is ready for collection.
[Update-I successfully collected my order after liaising with the Sales Manager and speaking with the Branch Manager ]
July 16, 2026
Reply from Haldane Fisher
Good Morning Sabrina,
Thank you for taking the time to post your review. We sincerely apologise that your experience has fallen short of our usual standards and your expectations.
Please be assured your review has been escalated and we will be in contact with you asap.
Kind Regards
Sandra
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