Huckle Bee Farms Reviews 

Reply from Huckle Bee Farms

Jul 28, 2026

Thank you for taking the time to share your feedback. We completely understand your frustration with the wait.

Your order was placed on April 20, after the unprecedented surge in orders we experienced during the first week of March. Unfortunately, the backlog from that period extended well into April and May, affecting orders placed after the initial surge.

Regarding communication, we want to clarify that we did respond to your emails with updates on your order's production stage. While those responses may have seemed generic, they reflected the actual status of your order. Because each batch of our infused honey is handcrafted and made to order, we could only provide updates based on where it was in the production process.

We also acknowledge that we fell short in responding to customers as quickly as we should have during this period. That experience led us to hire a dedicated customer service representative, add production staff, and continue expanding our operation so we can provide the level of service our customers deserve.

We respectfully disagree with the statement that there was "no phone communication." Throughout this period, we encouraged customers to call us directly because our phone line often provided the fastest and most accurate updates. While we understand that your experience did not meet your expectations, we never stopped communicating or working through orders.

We sincerely apologize for the delay and appreciate your patience as we worked through an unprecedented situation. We remain committed to earning back the trust of our customers by improving both our production capacity and customer service.

— Jim
Huckle Bee Farms

Reply from Huckle Bee Farms

Jul 28, 2026

Thank you for sharing your experience. We understand why you were frustrated with the delay, and we sincerely apologize that your order took approximately 16 weeks to arrive.

During the first week of March, we received approximately the same number of orders that we had received during the entire previous year. At the same time, my wife, Rasi, was undergoing chemotherapy treatments, creating challenges unlike anything we had experienced in over a decade of business. Those circumstances are an explanation—not an excuse—and we recognize that our communication did not meet the standard our customers deserved.

Regarding your comments about email and phone support, we agree that we needed to do better. During the height of the backlog, we simply did not have enough staff to keep up with both production and the overwhelming volume of calls and emails. Rather than shutting down production to answer messages, we focused on fulfilling orders while posting regular updates on our website, shipping information page, Facebook, and through weekly emails. Since then, we've hired a dedicated customer service representative and additional production staff to ensure this situation does not happen again.

As for responding to reviews, those responses are written after the backlog began improving and are intended to provide context for future customers who may read them. Responding publicly to reviews does not require the same time and resources as investigating individual orders, and we believe it's important to acknowledge customer concerns rather than leave them unanswered.

We're sorry that your experience caused you to lose confidence in our company. We appreciate that you waited for your order and gave us the opportunity to fulfill it, and we sincerely hope the improvements we've made will restore the level of service our customers expect from Huckle Bee Farms.

— Jim
Huckle Bee Farms

Reply from Huckle Bee Farms

Jul 28, 2026

Thank you for taking the time to share your experience. We're truly sorry that we let you down.

Your order, placed on March 23, was part of the unprecedented surge we experienced during the first week of March. In just one week, we received approximately the same number of orders that we had received during the entire previous year. At the same time, my wife, Rasi, was undergoing chemotherapy treatments, creating challenges unlike anything we had experienced in over a decade of business.

We understand that none of that changes the fact that you waited nearly four months. That is not the experience we want any customer to have.

We also acknowledge your concerns about customer service. During the height of the backlog, we simply did not have enough staff to keep up with the extraordinary number of calls and emails while also producing orders. While we provided regular updates through our website, shipping information page, Facebook, and weekly emails, we recognize that many customers wanted more personalized communication. That feedback is fair, and we've acted on it by hiring a dedicated customer service representative and expanding our production team.

We're grateful that you recognized the quality of both our honey and our tea, but we're disappointed that our service overshadowed the products themselves. We know that exceptional products must be matched by exceptional customer service, and we fell short during this difficult period.

Although we understand your decision not to order again, we sincerely appreciate that you gave our family farm your business. The lessons from this experience have resulted in significant improvements to our operation, and we remain committed to providing both the quality products and customer service our customers deserve.

— Jim
Huckle Bee Farms

Reply from Huckle Bee Farms

Jul 28, 2026

Thank you for taking the time to share your experience. We're very sorry that your order and the condition in which it arrived did not meet your expectations.

First, we want to apologize for the delay. During the first week of March, we experienced an unprecedented surge in orders while my wife, Rasi, was undergoing chemotherapy treatments. Those events created a backlog that affected many orders, and we recognize that the wait was much longer than it should have been.

We also understand your frustration regarding your refund request. Once an order enters the final stages of production and shipping, there are times when it cannot be stopped before it leaves our facility. We recognize that better communication surrounding that process would have been helpful.

Regarding the damaged package, we sincerely apologize. Despite our best efforts to package every order securely, shipping carriers can occasionally damage packages in transit. We do, however, stand behind our products. If three bottles arrived leaking, did you have the opportunity to call us and request replacements? We are always willing to replace products that are damaged during shipping, and we would have been happy to make that right.

We were also disappointed to read that you felt your follow-up emails went unanswered. During the height of the backlog, we did not respond to emails as quickly as we should have, and we've since hired a dedicated customer service representative to ensure customers receive more timely assistance.

We never want a customer to feel that their concerns are being ignored. If you're still willing, we'd appreciate the opportunity to review your case one more time and resolve the issue appropriately.

We sincerely apologize that this experience did not reflect the level of quality or service we strive to provide.

— Jim
Huckle Bee Farms

Reply from Huckle Bee Farms

Jul 28, 2026

Thank you for your feedback. We completely understand your frustration with the delay and sincerely apologize that your experience did not meet your expectations.

Your order, placed on April 17, was impacted by the unprecedented backlog that began with the extraordinary surge in orders during the first week of March. We know that doesn't make the wait any less frustrating, but we do want to assure you that your order has been actively moving through our handcrafted infusion and bottling process.

Regarding communication, we recognize that we fell behind on responding to emails during that period, and we've taken steps to correct that by hiring a dedicated customer service representative and expanding our production staff.

We also want to clarify that customers were not left without information. Throughout the production process, order status updates were available in each customer's account, showing where their order was in production, such as **Infusing**, **Bottling**, or **Preparing to Ship**. In addition, we posted regular updates on our website, shipping information page, Facebook, and through weekly emails so customers could follow our progress as we worked through the backlog.

You mentioned that emails were not answered. Did you also have an opportunity to call us directly? Throughout the backlog, we encouraged customers to contact us by phone because it was often the fastest way to receive real-time updates and assistance.

If your order has not yet shipped and you still wish to cancel, please call us directly. If it has already entered the shipping process, we'll gladly review your order with you and discuss the available options.

We sincerely appreciate your patience and apologize that your experience did not reflect the level of service we strive to provide.

— Jim
Huckle Bee Farms

Reply from Huckle Bee Farms

Jul 28, 2026

Thank you for sharing your concerns. We understand why waiting nearly 90 days was frustrating, and we sincerely apologize that your experience did not meet your expectations.

Your order, placed on March 29, was part of the unprecedented backlog created by the extraordinary surge in orders we experienced during the first week of March. At the same time, my wife, Rasi, was undergoing chemotherapy treatments, creating challenges unlike anything we had experienced in over a decade of business. While those circumstances explain the delay, we understand they do not lessen your frustration.

We'd also like to address a few points for future customers reading this review. Shopify Payments captures payment at the time an order is placed. As merchants, we do not have the ability to delay charging a customer's card until an order ships. This is how the Shopify payment platform operates and is disclosed during checkout.

Regarding the "Infusing" status, that was not a placeholder or excuse. We provide customers with production updates through their customer account so they can see where their order is in the process. In addition, we posted weekly updates through email, our website, our shipping information page, and Facebook as we worked through the backlog.

We respectfully disagree with the statement that we are a scam. A scam is a business that takes money without intending to deliver a product. Throughout this challenging period, we continued producing and shipping thousands of handcrafted orders every week. Customers who requested cancellations before their orders entered the shipping process received refunds, and orders continued moving through production until fulfilled.

We recognize that our customer service did not meet the standard we expect of ourselves. That's why we've hired a dedicated customer service representative, expanded our production team, and are building a larger production facility to better serve our customers going forward.

We appreciate that you gave our family farm the opportunity to earn your business, and we're sorry your experience fell short of your expectations.

— Jim
Huckle Bee Farms

Reply from Huckle Bee Farms

Jul 28, 2026

Thank you for your feedback and for giving us another opportunity after your first order.

We're glad to hear that you and the recipient enjoyed our honey. At the same time, we're truly sorry that the delay on your second order led to such a disappointing experience.

We do want to clarify one important point for anyone reading this review. After you requested to cancel your April order, we honored that request and canceled it. Your refund was processed, which is why PayPal was able to return your funds. We would never intentionally keep both a customer's money and their order.

Regarding communication, we recognize that we fell behind responding to emails during the unprecedented backlog we experienced this spring. That is why we've since hired a dedicated customer service representative and expanded our production team to better serve our customers.

While we understand your frustration with the delays, we appreciate that you also recognized the quality of our products. We regret that our customer service during this difficult period overshadowed your overall experience with our family farm.

We wish you all the best, and we're sorry we weren't able to provide the experience you deserved.

— Jim
Huckle Bee Farms