Dear Clement,
thank you for taking the time to share your feedback with us, and please accept our sincere apologies for the disappointment you experienced. We are truly sorry to hear that both the plant and the small vase arrived damaged.
Every parcel leaving our nursery is packaged with great care, but unfortunately, once the shipment is handed over to the courier, transport conditions are no longer directly under our control: damage of this kind is generally caused by the handling during delivery, especially on international routes.
Regarding the shipping cost, please note that the fee covers a service actually performed by the courier over a long distance and does not reflect our profit margin: international shipments require particularly resistant packaging, on which we invest significantly.
I Giardini di Giulia serves many customers every day with plants, bonsai, terrariums and artisan ceramics, and customer care is a value we hold dear.
Kind regards,
Staff dei Giardini di Giulia