Bags are not the full dimension stated Not in a dispenser box which is necessary for food safe items Shipping box went through football practice and was destroyed by the time it was delivered Jerry never responded to my email with concerns Don’t keep hounding me for a review if you don’t care!
Reply from interplas® - (International Plastics)
Thank you for bringing these concerns to our attention, William. We sincerely apologize for the condition your shipment arrived in — that is not the experience we want for any customer.
Regarding packaging, while these bags are manufactured from FDA-compliant, food-safe materials, they are not required to be packaged in a dispenser box to meet food-safety standards. That said, we understand that packaging preferences and expectations can vary, and your feedback is important to us.
We are especially sorry to hear about the condition of the shipping carton. It appears the package may have been mishandled in transit, and we would greatly appreciate your assistance in filing a claim with the carrier that was selected for this shipment. Your cooperation will help us pursue a resolution as quickly as possible.
Jamie, your personal sales representative, has also attempted to reconnect several times because we genuinely want to address every point you raised, including the dimensions, packaging, communication concerns, and shipping damage, and ensure you receive the quality and support you deserve. We are very anxious to make this right and stand ready to assist as soon as we hear back from you.
Please feel free to reply directly or contact Jamie at your convenience to resolve this promptly.
Thank you again for your feedback and the opportunity to make this right.