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ITRM Limited Reviews 

15
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TrustScore 4.5 out of 5

4.5

Computer Support and Service Company
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Company details

  1. Computer Support and Service Company
  2. Business and IT Consulting Agency
  3. Cloud Storage Service
  4. Computer Security Service
  5. Data Recovery Service

Written by the company

ITRM Ltd is a privately owned Managed Services Provider, based in Kent and Bristol. We offer a comprehensive suite of services in IT Support, IT Consultancy, Cyber Security, Data back up, Cloud services, Voice & Data Connectivity, Web Design & Development. We deliver rapid response times with AI driven threat protection to keep your business secure, we also have our own in-house Cabling and Relocation team to move you to a new office or upgrade your existing set up. For 27 years, ITRM has delivered reliable and customer-focused It solutions across the Southeast, we offer bespoke digital transformations and cybersecurity services to enhance your IT structure. We have clients across every sector and many Charities. Our services can enhance your existing IT set up or we can fully manage it for you if you do not have your own internal IT department. Winners of the Bexley Business Awards, Business of the Year , Best Customer Service & Best Legacy Business 2026

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15 reviews

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4.5

All reviews

(15)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

I have called ITRM a few times recently. All staff are highly competent and my issues were resolved quickly. In addition, everything was clearly explained to me so that I knew what would happen next. Great service which I strongly recommend.

June 30, 2026
Unprompted review
ITRM Limited logo

Reply from ITRM Limited

Hi PZ,
Thank you for taking the time to leave such a positive review.

We're delighted to hear that our team was able to resolve your issues quickly and keep you informed throughout the process.

Your recommendation means a lot to the team, and we'll be sure to share your feedback with everyone involved.

Thank you for choosing ITRM, and we look forward to continuing to support you.

Rated 5 out of 5 stars

ITRM has been invaluable

ITRM has been invaluable, they have genuinely helped transform the way we manage our IT and security.

As a conveyancing law firm, we are regularly targeted by fraudsters, so having robust and reliable systems in place is critical. ITRM has given us real peace of mind in this area. They have taken the time to understand our business and have worked closely with us to ensure that the licences and systems we have are not only fit for purpose, but truly effective in protecting us.
What has stood out is their ability to balance security with cost efficiency. They have successfully reduced spend in certain areas, allowing us to reinvest those savings into further strengthening our overall security position.

The team at ITRM are trustworthy, responsive and consistently go the extra mile. They don’t just react to issues — they proactively advise us on emerging threats, industry trends, and the steps we need to take to future-proof our business.

They are far more than an IT provider; they are a strategic partner who actively supports our growth and long-term success.

May 18, 2026
Unprompted review
ITRM Limited logo

Reply from ITRM Limited

Hi Karen,
Thank you so much for your incredibly kind and thoughtful feedback, it really does mean a lot to us.
We understand just how critical security and reliability are for conveyancing firms, so it’s great to hear that our approach has given you that peace of mind. Taking the time to truly understand your business is something we place a huge value on, and I’m so pleased this has come through in the support you’ve received.

I’ll be sure to pass your lovely comments on to the team, they will really appreciate it. And as always, we’re here to support you as your business continues to grow.

Thanks again for your trust and partnership,
Liz

Rated 5 out of 5 stars

New client

Wayne, Colin and the team at ITRM have been very helpful transitioning our IT support from a single contractor to their expansive team and support network. Some things have gone smoothly and a few bit's not so much, but the team have been very responsive and driven communication through any hiccups!

May 15, 2026
Unprompted review
ITRM Limited logo

Reply from ITRM Limited

Hi Hannah,
Thank you so much for taking the time to share your feedback, we really appreciate it. It’s great to hear that the transition to ITRM has been a positive step overall, and I’m glad Wayne, Colin and the wider team have been able to support you through it.

We know that moving from a single contractor to a full support team can come with a few bumps along the way, so it means a lot to hear that our responsiveness and communication have made a difference. That’s exactly what we aim for.

If there’s ever anything more we can do to support you, please don’t hesitate to reach out, we’re here to help every step of the way.
Thanks again for your trust in us,

Liz

Rated 5 out of 5 stars

Always very helpful

Always very helpful, kind and quick!
Very professional and efficient.

May 7, 2026
Unprompted review
ITRM Limited logo

Reply from ITRM Limited

Thank you very much for your kind review, we really appreciate it.

Rated 5 out of 5 stars

Friendly and easy to deal with

Everytime I call ITRM my call is answered swiftly, and they always get the issue fixed. Friendly and easy to deal with. Lovely staff and good service! Thank you!

May 11, 2026
Unprompted review
ITRM Limited logo

Reply from ITRM Limited

Thank you very much for your recent review Rosie, we really appreciate you taking the time to give us feedback.

Rated 5 out of 5 stars

Charlton Athletic + ITRM

Charlton Athletic have been working alongside ITRM for a number of years. Great management team, great service team. Short and sweet we continue to have a great working relationship and that's testament to the hard work of all at the business. A football club isn't easy to manage, but ITRM make it that little % easier.

April 7, 2026
Unprompted review
ITRM Limited logo

Reply from ITRM Limited

Hi Jamal,

Thank you so much for taking the time to leave such a lovely review. It really means a lot to us.

We’re proud to have worked alongside Charlton Athletic for so many years, and your kind words about our management and service teams will be genuinely appreciated by everyone involved.

We truly value our relationship with you and look forward to continuing to support the club for many years to come.

Best wishes,
The ITRM Team

Rated 5 out of 5 stars

ITRM - great service and a trusted IT partner

ITRM provides a great service for the charity I work for. They are responsive, have good technical skills and I trust them. The Account Manager is excellent and I am happy to have ITRM as a partner.

March 6, 2026
Unprompted review
ITRM Limited logo

Reply from ITRM Limited

Thank you so much for sharing this. Supporting your charity means a great deal to all of us, and it’s wonderful to know our team and your Account Manager have made such a positive difference. We truly value the trust you place in us.

Rated 5 out of 5 stars

A hive mind of experts!

ITRM have elevated our organisation's IT engagement with a fantastic team of people who are in engaged and care deeply. It's reassuring to know we are backed by a team who are not only very professional, but will be very honest with you if they feel you are lacking in anything. Alongside this, they deliver fantastic service at very reasonable prices. I can highly recommend engaging with ITRM for any external IT needs, you won't regret it.

February 25, 2026
Unprompted review
ITRM Limited logo

Reply from ITRM Limited

Thank you Craig, your recommendation is hugely appreciated, and we’re thrilled to be contributing to your IT success. We look forward to continuing our work together and supporting your organisation as it grows. The ITRM team

Rated 5 out of 5 stars

Quick & competent.

These guys are to nerds what nerds are to normal people 💖

February 24, 2026
Unprompted review
ITRM Limited logo

Reply from ITRM Limited

Thank you Max, love the review! :)

Rated 5 out of 5 stars

We have been using ITRM for a couple of…

We have been using ITRM for a couple of years since the take over of our original IT company, we have found them very professional and the staff have attended to our needs extremely quickly, which is what you need when relying on a IT equipment when running a business.

February 4, 2026
Unprompted review
ITRM Limited logo

Reply from ITRM Limited

Hi David, thank you so much for your fantastic 5 star review! We really appreciate you taking the time to share your experience and look forward to continuing to support you and your team. Best Regards ITRM

Rated 5 out of 5 stars

great communication and great response…

great communication and great response times. Very helpful in times of need

February 2, 2026
Unprompted review
ITRM Limited logo

Reply from ITRM Limited

Thank you so much for your lovely review!
We’re really pleased to hear that you found our communication clear and our response times efficient. It’s great to know we could support you when you needed it most.
If there’s ever anything else we can help with, we’re always here for you.
Thanks again for taking the time to share your experience!
Kind regards the ITRM Team

Rated 5 out of 5 stars

Absolutely outstanding

Absolutely outstanding, as always professional efficient, they always take pride in the work done.

Would like to send a shout out to the cabling team, thanks for all the hard work over you continue to put in, look forward to the next project we will work on together

August 15, 2025
Unprompted review
ITRM Limited logo

Reply from ITRM Limited

Thank you very much for leaving us that great review, we really appreciate it.

Rated 5 out of 5 stars

Excellence is their stock in trade

Excellent service and attention at all times. Thank you
Alan Cable

April 16, 2025
Unprompted review
ITRM Limited logo

Reply from ITRM Limited

Hi Alan, Thank you so much for your 5 star review and being our first client on Trustpilot. Kind Regards, the ITRM Team

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