KRONOS 360 Reviews 

848
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I sold my watch to Kronos360. Everything perfect until payment. Two times they told me they paid me and sent me the receipts. The money didn't come. At that point I started worrying. After s... See more

Company replied

Rated 5 out of 5 stars

I bought a watch from Kronos 360 MMC and I cannot be happier than I am. Everything went smoothly, the team do not hesitate to give advises without pushing you. I was a great experience and I am su... See more

Company replied

Rated 5 out of 5 stars

Excellent service and fair prices. I was in Paris on vacation with my family and didn't have too much time, but Axel and his colleagues made everything possible to get the watches that I bought on t... See more

Company replied

Rated 5 out of 5 stars

I’ve just finalised my first ttansqction with KONOS 360 and it was perfect from the first question I asked to the watch pick-up at their Parisian show-room. So if you see (like I did) a model you rea... See more

Company replied

Company details

  1. Watch Store

Written by the company

KRONOS 360 est une plateforme d'achat-vente de montres d'occasion certifiées ou "Certified Pre-Owned" depuis 2015. KRONOS 360 propose des montres de luxe neuves et d’occasion garanties 2 ans avec plus de 100 marques horlogères référencées. Les montres de luxe en vente sur KRONOS 360 proviennent de particuliers collectionneurs ou de professionnels de l'horlogerie. Toutes les montres sont systématiquement expertisées dans notre atelier horloger à Paris. KRONOS 360 est le tiers de confiance qui sécurise les transactions horlogères entre acheteurs et vendeurs. KRONOS 360 assure l’expertise, l'authentification, la logistique et la livraison avec une garantie de 2 ans.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

848 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(848)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great. Very good

February 27, 2026
KRONOS 360 logo

Reply from KRONOS 360

Bonjour,
Nous vous remercions pour votre confiance renouvelée. Nous restons à votre écoute.
Le service client

Rated 5 out of 5 stars

So far so good!

So far, so good! Excellent service and transparent system for ordering. My first time with Kronos, maybe not my last!

November 26, 2025
KRONOS 360 logo

Reply from KRONOS 360

Hi sir,
Thank your for your confidence. We remain at your disposal
Regards

Rated 5 out of 5 stars

A very warm welcome

A very warm welcome, and the watch I was looking for – the recipient of the gift is delighted, and so am I.

October 2, 2025
KRONOS 360 logo

Reply from KRONOS 360

Hi,
Thank you for your positive review. We remain at your diposal
Customer service

Rated 5 out of 5 stars

My purchase at Kronos 360 MMC

I bought a watch from Kronos 360 MMC and I cannot be happier than I am.
Everything went smoothly, the team do not hesitate to give advises without pushing you.
I was a great experience and I am sure I will come back for another purchase.
thanks again Benjamin and Axel for you work.

July 26, 2025
KRONOS 360 logo

Reply from KRONOS 360

Hi sir,
Thank you for your review. We remain at your disposal.
Kronos 360

Rated 5 out of 5 stars

Service au top!

June 27, 2025
KRONOS 360 logo

Reply from KRONOS 360

Bonjour,
Nos vous remercions pour votre retour d'expérience
Service client

Rated 5 out of 5 stars

Excellent service!

Axel and Benjamin were knowledgeable and answered all questions. Thankfully both spoke fluent English. I purchased two watches that I will enjoy for years to come. Many thanks!

April 3, 2025
KRONOS 360 logo

Reply from KRONOS 360

HI
Thank you for your kindly review. We remain at your disposal
Customer service

Rated 5 out of 5 stars

Great Team & Service

The owner was very helpful - Im certainly happy with my purchase. Will be back for another one soon.

March 8, 2025
KRONOS 360 logo

Reply from KRONOS 360

Hi Sir,
Thank for your confidence. We remain at your disposal
regards

Rated 3 out of 5 stars

Delivery delayed

A gaps between the paiement and the delivery, I must call Kronos and they discover that my delivery was not send.

February 17, 2025
KRONOS 360 logo

Reply from KRONOS 360

Hi sir,
Thank your for your review. We're apologize for the delay of delivery. We remain at your disposal.
Customer service

Rated 1 out of 5 stars

Fraudulent practices in place- Payment not sent after two months

After more than two months after my watch was sold they still haven’t made the payment. After several e-mails, both towards them and their mediation company, no one has replied.
After they sold my watch with less then agreed, without my permission, and then failed to inform me, now they are refusing to answer and have not payed. They have agreed to a injust amount for my watch and pretended it was I who had claimed that amount. Even so, I asked them to release the payment proposed immediately, however they only agreed to send it on 31st October. As of today, 15th of December 2024, no payment was made.
This is an illegal practice and everyone who has been treated the same or will be treated the same should file a complaint through a lawyer. In this case a class action lawsuit against can easily come to be. The statue of limitation in France is long enough, which allows all those wronged in the past to still file a complaint.
If you are especially a women or a foreigner, take additional legal precaution before dealing with them. If possible, simply avoid it, unless you want to risk being passive-aggressively abused by their practices.
In addition, be aware of fake positive reviews meant to cover reality.
I repeat:
As of today, 15th of December 2024, no payment was made, and no one from Kronos 360 nor SAS mediation is replying to e-Mails, this happening in the same time they have no problem replying to “positive” reviews here.

December 15, 2024
Unprompted review
KRONOS 360 logo

Reply from KRONOS 360

Hi Mrs,
Thank you for your feedback. Your payment has been made within the time limits set by our GTC. We have taken note of your dissatisfaction and remain at your disposal.
Cordially
Customer Service

Rated 5 out of 5 stars

great service

great service ! thanks to Benjamin who was perfect and get my watch.
Super service de Benjamin pour la livraison de ma montre.

December 5, 2024
KRONOS 360 logo

Reply from KRONOS 360

Hi sir,
Thank you for your feedback. We remain at your disposal.
Regards
Kronos 360

Rated 5 out of 5 stars

Very professional team

Nice and professional team ! Outstanding watches for many years ! I love it :-)

November 7, 2024
KRONOS 360 logo

Reply from KRONOS 360

Hi sir
Thank you for sharing your customer experience. We remain at your disposal.
Customer service
KRONOS 360

Rated 1 out of 5 stars

SELLER BEWARE - You will not receive your money for several weeks.

The reason for my post is to inform people that if you are considering selling your watch beware that you will be waiting weeks for your money to be paid. They sold my watch on the 7th July but I didnt receive my money until 5th August.
I have no hidden agenda in making this post, because I have finally received my money, the only reason I am posting this is that I don’t want anyone else to go through what I did with the stress of waiting for the money to be paid.
This is my experience of selling my watch to Kronos 360.
I took my Audemars Piguet to Kronos 360 to sell on my behalf and in the first week of July they confirmed that it had been sold (several thousand euros) but because the shop only made payment on the 15th or 30th of the month, it was too late to arrange payment on the 15th July, so the money would be in my bank account on the 30th July. In hindsight alarm bells should have been ringing then because there was plenty of time for payment to be made, and of course this turned out to be a lie.
When the money wasn’t paid into my account on the 30th July, I telephoned the shop and then visited it and was told that the person who made the payments was away, but it would be received in the next few days. Over the course of the next 6 weeks, I have had to chase relentlessly for payment, I was given numerous different excuses and false promises that the money would be in my account.
Because I was concerned that receiving payment was taking so long, I searched Kronos 360 on Trust Pilot and it was clear that if you wanted to buy a watch there was no issue, but if you were selling a watch, then it was a different story. Two posts dated 26/7/22 and 21/2/23 confirmed that these sellers also waited several weeks for their payment to be received, one even waited three months to be paid. Kronos 360 replied to both these posts with excuses for the delay and ultimately blamed the sellers both times.
I am sure if they reply to this post they will make up excuses or tell lies to justify the delay in payment. But the truth is there is no excuse or reason, other than they wanted to hold on to my money for as long as possible. They had my correct bank details, but they gave different excuses and lied several times saying it had been paid and would be in my account in the next few days. We are talking about a substantial amount of money that contractually and legally they owed to me, which they had received at the beginning of July and paid into their bank account, where it remained for several weeks.
Throughout this entire time of dealing with Kronos 360 the staff became ruder, arrogant and unprofessional. The last time I visited the shop, I spoke to the owner, Pascal Paul who refused to apologise to me and said, unbelievably, that he had nothing to apologise for. His attitude towards me was repulsive and aggressive.
Kronos 360 and its employees may look professional and talk the talk, but believe me, they are wolves in sheep’s clothing and cannot be trusted.

September 5, 2024
Unprompted review
KRONOS 360 logo

Reply from KRONOS 360

Hi sir,
Thank you for your feedback as a seller. As a platform we are subject to mandatory checks and controls that lengthen processing times. We are sorry for the inconvenience you may have experienced before receiving your payment.
We remain at your disposal
Customer service
Kronos 360

Rated 5 out of 5 stars

RESPECT DES INDICATIONS COMMNIQUEES

Montre conforme à sa description, envoi soigné et plutôt rapide. Satisfaction totale.

June 20, 2024
KRONOS 360 logo

Reply from KRONOS 360

Bonjour Madame,
Votre satisfaction est notre moteur. nous vous remercions pour votre retour d'expérience.
Cordialement
Le service client
Kronos 360

Rated 5 out of 5 stars

Best watch dealer

June 15, 2024
KRONOS 360 logo

Reply from KRONOS 360

Bonjour Monsieur,
Nous vous remercions pour votre retour d'expérience.
Nous restons à votre disposition.
Cordialement
Le service client
KRONOS 360

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look