Lawsons (Whetstone) Ltd - EdgwareReviews 

48
TrustScore 4.5 out of 5

4.6

301 Burnt Oak Broadway, Edgware, HA8 5ED Middlesex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

So professional. Swift, they know their brand so extremely well, they help assist you in all areas. Very accommodating. ⭐️ ⭐️ ⭐️⭐️⭐️

Rated 4 out of 5 stars

Charli, at the Burnt Oak branch, has been extremely helpful. He knows his stuff, his customers and would do his level best to accommodate.

Rated 5 out of 5 stars

Good service good staff very helpful They know actually value of customer I am happy with that

Rated 5 out of 5 stars

Why do I only use Lawsons? ?, Simple answer.. They have never let me down for the 30 years I have being Using their outstanding Service and products. . All their Staff from Office to Yard men an... See more


Company details

  1. Lumber Store
  2. Building Materials Store
  3. Fence Supply Store

Written by the company

Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.

Family Values, Professional Service

Written by the company

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

Contact info

  • 301 Burnt Oak Broadway, Edgware, HA8 5ED, Middlesex, United Kingdom

  • 020 8952 0111

4.6

Excellent

TrustScore 4.5 out of 5

48 reviews

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Replied to 83% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(48)

550 reviews in the last 12 months

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Rated 1 out of 5 stars

From their website I saw they had 1.80m…

From their website I saw they had 1.80m (metric) size fence panels so ordered 2 for delivery online and order acknowledgement confirmed this. However, when they arrived they invoice had the 2 panels deleted and 1.83m (6ft panels) added instead. As per the website instructions I emailed them to notify of wrong delivery - never got a reply. Phoned online-order telephone number and was told I had to ring the branch they were sent from. They told me that only 2 out of all their branches stock the 1.80m size so they substituted - this is not stated on the website and it doesn't even say they have the 1.83m size panels! The original email said 'will advise of any changes' - they didn't. My existing fixed posts cannot take larger width panels so could not use. They couldn't give me a date for collection so I had to return them myself for credit at my expense. Delivery charge was not refunded so out of pocket. Told by branch not to use website to order but to phone up to order - what is the point of allowing online ordering! Extremely unsatisfactory - would never use them again.

July 8, 2022
Lawsons (Whetstone) Ltd - Edgware logo

Reply from Lawsons (Whetstone) Ltd - Edgware

I am very sorry that you had this issue - please email online@lawsons.co.uk marked for the attention of Joe Barry. We will contact you and explore what we can do to make restitution.

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