LG Home Comfort Reviews 

The nett result is a 5 star review.
I had a full system installed in mid September (furnace, heat pump and tankless water heater).
All appeared to work well until I put the furnace on for the first time today (it wouldn’t shut off)
I called the 1 866 number the customer service lady was polite and arranged for a technician to come to our home (only after putting a charge on my credit card) I was certainly not happy at this point.
The saving grace and the reason for my 5 star review is the service technician Rudolf.
Rudolf found the install issues, resolved them and took the time to ensure that the system was functioning correctly.
LG are fortunate to have Rudolf on their team.
Thanks for your work Rudolf!

We were sold the tankless water tank from LG

--> Faster hot water--> NOPE
--> We will pay the fee to leave present hot water supplier --> NOPE
--> Great service after sale --> Only if you use your credit card. I never had to do this with any supplier in the past.
--> Knowledgeable installers --> Yes
--> Clean install --> NOPE ... Had to mop and clean carpet after.
--> Hot water longer --> NOPE ... Why does the temperature fluctuate in the middle of my shower? Can't blame family member, it happens when I am alone at home.
--> Save in energy NOPE... Takes too long to get hot water, so I waste electricity and water.
--> Saves space --> Yes

We contacted LG to arrange the installation of a tankless water heater. It was installed within a few days despite the challenges we presented the team: renovations were ongoing in our basement, plumbers, electricians, and an expert framer. The LG Team was excellent: Jaspreet, Shaksham, and Kanwar worked around these guys and installed everything without a hitch. Very attentive to the questions we had about HVAC and a few other things. Since we've been dealing with contractors for a while, we were very impressed with their speed, eye for detail and wanting to get it right, and courtesy with everyone. Great job guys. Highly recommended

Anmol was our installer, we installed a new gree ductless heatpump in our home. He did a fantastic job, very considerate of how the final product would look. 10/10 thank you lg home comfort.

The only good thing dealing with LG was the salesman . Install went bad as they did not install the 4" filter as promised. Then they botched up the return for old furnace and that cost me 2 weeks of rental fees. Now it's not even 3 months old and the AC does not work and the customer service wants my Credit card to put a hold on it in case it is not there issue. HOW IS IT NOT YOUR ISSUE. it's 3 months old and you installed it. Communication goes silent after you sign the deal.

Guri team did my installation for the heat pump, and I was very impressed with the level of experience they have with the installation and walked me through it. Now I am looking forward to the benefits of the heat pump.
Thank you, Guri and your team, for the work you did and for taking away the old AC.

I had a heat pump installed and the tech installed the thermostat above the cold air return. I couldn't get the humidity in the house to 60%. I did some research on the thermostat and it said do not install near your cold air return. I called for a tech to move the thermostat. They wanted $548.75 to move the thermostat. I told them I was not paying as there the one's that installed it there. The tech left and later that night they charged me $150 service call. I will try to recoup my money tomorrow and if they won't agree to reimburse me then I will proceed to file a small claims court application.

Do NOT hire this company! They provide misleading information for the sale, and then provide NO after sales service once item is installed. I have begged for return calls without success. Beware!! I would give them a negative number if I could.

I had a water heater installed by LG Home Comfort last year. During installation I specifically asked them to replace anything that needed replacing; my basement was being finished and I didn't want future problems. Instead of replacing the existing expansion tank mounted above the heater, they left it in place. That expansion tank has since developed a hole and leaked water down into the water heater, which caused the unit to shut down and stop working. The gas line is also now corroded.
When I called for service, they took my credit card over the phone (their only payment method) and placed a $146.88 hold, telling me it would be refunded if the failure was under warranty. The technician who came did no repair at all. He declared the expansion tank and gas line "not covered," said he'd spoken to his manager and was told to come back; and I was still charged the full $146.88 for a visit where nothing was fixed. On the phone I'd been told the technician would repair and bill accordingly if it wasn't covered; that didn't happen. To top it off, I was told the equipment they installed is now unsafe and would be reported to Enbridge.
In my experience, their own incomplete installation caused this damage, and they used it to avoid honoring the warranty while charging me for a visit with no work done. I would strongly caution anyone considering this company.

I had a call for the LG Home Comfort maintenance team and I got a great response from Abdul Shaikh and I was satisfied with his response

It is strange how LG has a 4.6 star rating on Google yet half that on other review sites.

A simple Furnace/AC install took 3 visits and 28 hours of my time as they bumbled through it.

They came across more like a collection agency and even looked to be paid before the installation complete (contradictory to the contract).

The sales experience was polished, the execution afterwards was severely lacking and incompetent is not too strong a word. 3 days for a straightforward 4-6 hr job. All delays/problems/mistakes were self inflicted by themselves. And they seem to require 4 hour window of arrival …even for a full day install. Even for when they leave you without functioning equipment after day one!

Communication was sparse and difficult as there was no single point of communication. Installers often had limited and wrong information. I struggled to get hold of one responsible person.

After day one I did not have a working FCE/AC; not to mention furnace venting was sloped downwards (wrong) and AC drainage tubing turned upward vs downwards (wrong). Fce will trip if moisture condensed/collects in either as vacuum sensor will sense blockage.

Sales - wrong items ordered. Promised items not included. Claimed amnesia. Fortunately retained his hand written notes but unfortunately didn’t get everything.

Installers - Given wrong equipment and missing equipment 1st day. Installers not experienced. Missing know how, tools, not to mention a vacuum/broom. Every visit required me to clean up.
Tech to trouble shoot on 2nd day didn’t feel it important to arrive at prescribed time and wasted my whole day.
Of course, his mission was to get Fce/AC running while yet another visit required to install missing coil box & upgraded coil as per the contract.
On final day, a delayed start as warehouse gave installers wrong equipment again. To their credit installers tried to correct the error. But later had to wait roadside for swap while correct equipment arrived…while I waiting with no information yet again.

Admin - And of course Admin always trying to collect in advance; even lying to try and collect early. And at one point stating they needed payment before proper coil box/coil crew would be sent. Contract stated differently. From start to finish, this group really seems to have a struggle with the truth. Fly by night comes to mind.

So that my friends was my 1 star experience. Go with someone local (ie lives in town). The less anonymity the better. Despite sounding local during sales pitch, they are not. Installers lived over an hour away. Good luck.

I installed a heat pump at my cottage in cameron ontario. it has never worked from day one. Because it is at my cottage i am not here all the time.I called their vaughn office and the girl that answered did not have a clue what she was doing. She said if i need a service call they will charge $129.00 for the service call. ITS A NEW UNIT WITH A FIVE YEAR WARRANTY. CAN YOU IMAGINE THAT?She also want me to call ECOBBE to figure out the thermostat, which they installed
In order for me to get my rebate, they need for me to send them a picture of the unit and a picture of the serial number!!!! these guys are scams.SO ARE THEY SAYING THEY DON'T KEEP RECORDS OF THE EQUIPTMENT THEY INSTALL? IF THATS THE CASE HOW CAN YOU GUARANTEE YOUR WARRANTY? is it possible they want to take the rebate fir themselves?
Please do not do any business with these people

I purchased a hot water tank from LG Home Comfort two months ago, in Brampton and the sales representative, Arun Verma, was very responsive and helpful during the sales process.

Unfortunately, my experience changed after installation. The technician removed the mixing valve from my old tank and discarded it without installing one on the new tank, stating that it was not required because of the new system design.

The very next day, I started experiencing problems with the hot water supply. A technician returned to make repairs, but the same issue reappeared within a few days. When I contacted customer service multiple times, I was repeatedly told that the problem was related to my shower and not the newly installed tank.

To verify this, I contacted Reliance Home Comfort through my home appliance protection plan. Their technician inspected the system and advised that everything else was functioning properly and that the key issue appeared to be the missing mixing valve. Despite this information and the fact that the tank had only recently been installed, LG Home Comfort continued to insist that I would have to pay $129 plus tax for additional service calls.

I continuously requested that the mixing valve be reinstalled, as I believed it was the source of the problem. After more than six weeks without a proper resolution, I had to hire an independent plumber at my own expense. The plumber installed a mixing valve, and the hot water issue was immediately resolved.

This was an extremely frustrating experience. The company was attentive and responsive while making the sale, but customer support and problem resolution were disappointing afterward. Instead of investigating the issue thoroughly, I felt my concerns were repeatedly dismissed, resulting in unnecessary delays, inconvenience, and additional costs.

Based on my experience, I cannot recommend LG Home Comfort and would advise potential customers to carefully consider their options before purchasing products or services from this company.

I recently had a new furnace installed by LH Home Comfort and I couldn’t be happier with the experience. Zaman and Sani were absolute professionals from start to finish. They arrived on time, took great care to keep my home clean, and clearly took pride in their work

The installation was seamless and they took the extra time to explain the new system to me and ensure everything was running perfectly before they left. It’s rare to find such dedicated technicians. If you’re looking for reliable service and expert installation, I highly recommend asking for Zaman and Sani at LG Home Comfort - in Vaughn, Ontario

Went ahead and purchased a tankless water heater at a cost of almost $6000 only to find out that the "instant hot water" is a huge lie. My washing machine and dishwasher are now boat anchors as I cannot get any hot water into either appliance before the cycle starts even though I have the washing machine set to hot it is ice cold. I wish I would have been told up front that this system does not work with high efficiency washers which use very little water, my wife is extremely angry and even is considering bringing in a lawyer as its just been a disaster from day one. I sent an email and got no response, I called and again the person on the other end had no clue, just kept repeating for me to change my settings???? Very Angry right now.

I had the 2nd cleaning done on my furnace and heat pump today. It was missing a drain tube from the original install for the furnace. The installers
didn't check. The guy who cleaned it last year, didn't notice. Maybe lack of experience or care, I guess.
The guy today, found it and fixed it. Made my day. Thankyou Rudolph Sudesh.

Gtrat product!
Always it's wonderful!
At my house LG is everything

Made arrangemets for a representative to attend to provide information and an estimate for hot water heater. They did not show up and there was no notification as to why. Previously I had read a number of reviews in which customers were very critical of LG and its dependability. Now I know why !

They make a ton of promises and don’t follow through. The entire process was extremely stressful not to mention the sales rep that we dealt with I had to continuously reach out to him because he would not follow up. I honestly would not recommend. I also waited around the first time I booked a consultation and the sales rep did a no-show. Had to call them again to book another no one followed up about why the sales rep never came.

LG home Comfort seems to have a flock of incompetent people working both internally and externally. I have been billed for work that has not been done to completion, I’ve been trying to get invoices/receipts and I’ve had to call five times with no results. This company will make you feel like you are important and then do nothing but take your money and leave you stranded.
I am writing this because I am fed up and frustrated and can no longer deal with their incompetence. I am just trying to get things resolved, but it seems they can’t even send paperwork.