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Locauto Group - Ancona Reviews 700

TrustScore 5 out of 5

4.8

Via Achille Grandi, 45 M, 60131 Ancona, Ancona / Marche, IT


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See what reviewers are saying

Rated 5 out of 5 stars

The car rental went smoothly. There was no deposit or mileage limit required. The price was reasonable. The rental car was new. I highly recommend LOCAUTO.

Company replied

Rated 5 out of 5 stars

This is my second time working with Locauto and it has been a pleasure dealing with a company that is run in such a professional manner. Long term rentals with dates changing at all times can be trick... See more

Company replied

Rated 5 out of 5 stars

We hired a car from Ancona for a week of road tripping through the mountains and coast of southern Italy, dropping the car at Reggio de Calabria airport. Locauto allowed this one way pick up drop off... See more

Company replied

Rated 5 out of 5 stars

Locauto were very helpful and flexible when I had an issue with the car (attempted break-in) and also allowed me to return the car a day later because of a train strike. I appreciated their help very... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Ancona in via Achille Grandi 45M potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 071199400001. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

700 reviews

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Rated 5 out of 5 stars

Good company

Good company! Fair rates and great overall experience!

May 26, 2024
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Reply from Locauto Group - Ancona

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Bella auto

Bella auto, nuova! Gentili ed efficienti!

May 30, 2024
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Reply from Locauto Group - Ancona

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 4 out of 5 stars

I found the pick up place too far from…

I found the pick up place too far from the center of ancona. The return place (Fiumicino airport) was a bit difficult to find

May 20, 2024
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Reply from Locauto Group - Ancona

Thank you Alberto for your feedback! Our customers reviews are important for us to improve the quality of the service provided. See you in the next rental, Anna

Rated 4 out of 5 stars

Super friendly people

Super friendly people, everything went quick and easy!

April 16, 2024
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Reply from Locauto Group - Ancona

Thank you Christian! Is there anything would you suggest we improve to achieve 5 stars? See you on the next rental, Anna

Rated 5 out of 5 stars

ok verry nice rentcar

March 15, 2024
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Reply from Locauto Group - Ancona

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

Great experience

Great experience, good and efficient check in and check out explanining every detail without wasting time. Good car and performance and excellent prices. Thank you so much!

October 25, 2023
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Reply from Locauto Group - Ancona

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

No issues, good car, good service.

We hired a car from Ancona for a week of road tripping through the mountains and coast of southern Italy, dropping the car at Reggio de Calabria airport. Locauto allowed this one way pick up drop off deal. All good for us, the car was fine, service was friendly. No issues.

June 13, 2023
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Reply from Locauto Group - Ancona

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Very good and flexible

Very good and flexible
We arrived in lunch break but they helped us very well

June 13, 2023
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Reply from Locauto Group - Ancona

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

Good service

Good service and very friendly

May 20, 2023
Locauto Group - Ancona logo

Reply from Locauto Group - Ancona

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Fast car registration

They quickly arranged a car for me without prior booking. And, they accept debit cards for payment.👍

April 3, 2023
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Reply from Locauto Group - Ancona

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Gaia

Rated 5 out of 5 stars

Brandnew car

Brandnew car, low price, friendly service. Shop a bit difficult to find, but found it!

February 24, 2023
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Reply from Locauto Group - Ancona

Thank you for taking the time to leave us a positive review. See you soon, Gaia

Rated 5 out of 5 stars
Locauto Group - Ancona logo

Reply from Locauto Group - Ancona

Grazie Massimiliano, bellissima recensione.

Un caro saluto, e alla prossima, naturalmente a bordo di una vettura Locauto, sempre ad Ancona oppure in uno degli oltre 90 uffici di noleggio presenti su tutto il territorio italiano.

Maria

Rated 2 out of 5 stars

Refusal to provide booked category

I ordered a Group C car (Golf or similar) as I needed to travel long distances and find that smaller cars are noisy and uncomfortable. I didn’t want a tall SUV, so I didn't order one. On arrival, I was presented with a Fiat 500X, which is a Group B SUV. I refused this and requested a Group C. They were unable to provide one, offering only three types of Group B SUVs, all of which were noisy, tall, uneconomical, and uncomfortable for long distances. Their attitude was astounding. On the basis that they classify SUVs under categories such as M, X etc, they justified charging for a Group C and providing a Group B SUV, as their alphabetical category was a letter above C. They would not consider internet listings showing these cars as Group B SUVs.

February 17, 2023
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Reply from Locauto Group - Ancona

Hi Christian, we would like to apologize for your negative experience. We’d like to learn more about your specific situation and make things right. Please get in touch with our customer service department through our website: http://www.locautorent.com/customerservice, our staff wil help you to solve your issue. Thanks and have a great day.
Carlo

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