The Lighting Marketplace Reviews 24

Employees were both helpful and knowledgeable.

100% satisfied with the quality and price of the ceiling fans I bought. Would be 5 stars if delivered on schedule. When I contacted the company that my delivery had not arrived by the due date, I did receive the shipment very promptly. Will use this company again.

I ordered a Schonbeck chandelier in October /23 . It was supposed to be delivered in a week but I haven't heard from the merchant . I called to inquire a month later, was told the item was back ordered but just came in. The representative assured me it will be shipped out the next week. Another month and I still didn't hear from them. I wrote to the customer help website but has yet to hear from anyone. I am in the process of requesting a refund.

The restocking fee of 25% is incredibly high. Not impressed!

Great price, and beat your delivery estimate!

Completely forgot about my order until I had to ask about the status as I did not see any shipment after 2+ weeks. After I asked about the status, then the order magically shipped the next day. Not very Customer focused or caring. Will probably never order from them again!

Outstanding quality and customer service to match. Both TOP SHELF! Would do business with them again and again. Have referred them to several neighbors already.

S&H was expensive and the shipping was very slow(over 3 weeks).

The quality of the product exceeded my expectations. I received the light fixture the very next day. Took the product out of the box and was impressed with the overall design. Easy to see, it was built to last. Installed the fixture and it looks great. Overall great experience.

Great price, delivered without issues, works great, I recommend it.

I received the correct good on time. No issues. I am especially thankful for the service as the SATCO lights I bought became increasingly difficult to find.

I recently had the pleasure of shopping on The Lighting Marketplace, and I couldn't be more thrilled with my experience. From start to finish, their service and communication were absolutely top-notch.

First and foremost, the website itself was user-friendly and intuitive. Browsing through their wide selection of products was a breeze, and I appreciated the detailed product descriptions and high-quality images that helped me make informed decisions.

What truly set The Lighting Marketplace apart, however, was their outstanding customer service. When I had a question about a particular product, I used the live chat feature, and their customer support representative, Alex, was incredibly helpful and responsive. He provided me with all the information I needed and even went the extra mile to recommend similar products that might suit my needs better. It's rare to find such personalized assistance online these days, and I was genuinely impressed.

Once I made my purchase, the communication didn't stop there. I received timely email notifications at every step of the process – from order confirmation to shipping updates. This level of transparency gave me peace of mind, knowing exactly when to expect my package.

When my order arrived, it was well-packaged and in perfect condition, just as described on the website. The attention to detail in every aspect of their service was evident, and it made me feel like a valued customer.

In a world where online shopping can sometimes be a hit-or-miss experience, The Lighting Marketplace truly stands out for their commitment to exceptional service and communication. I will definitely be a repeat customer and wholeheartedly recommend them to anyone looking for a hassle-free and enjoyable shopping experience. Keep up the fantastic work!

I ordered with the website giving me a delivery date in about 8 days. When the item did not arrive after 8 days, I reached out. I was then told there was a backorder on my item (for a month later than originally estimated!). I asked for anything to make the unexpected wait worth my time--and I was told "Eh, this is a good price for this item so no. You can have a discount next time you order." As if I would want to order from a company who doesn't let you know items you order are backordered and doesn't own up to their mistakes/apologize to customers when their databases aren't up to date/functioning to basic standards.

I tried to order a vanity from The Lighting Marketplace because they had a model I wanted in stock. Upon entering the site I was offered a discount of 15% if I would give them my email address. After filling in my email info I was directed to the site and there was no discount applied. I spoke with someone in the chat box and after going back and forth they agreed to a lesser cost. The problem is they, unlike most other websites selling vanities charge for shipping. In this case $199! I left the item in the cart and wanted more time to think it over. A day later I received an email with an offer to take an additional 15% off the item left in my cart. When I went back to place the order with this new incentive, they would not honor it. Again, back and forth in the chatbox with excuses that were untrue and misleading. After spending too much time "chatting" I decided to let it go since I felt I was not dealing with honorable people. Apparently, the robot that sent me the discount for the item left in the cart was misinformed and the company was not willing to honor their mistake.

Company seems like a scam. I sent several emails that went unanswered. Someone finally replied after I reported to my bank and had the charges reversed

The order was fulfilled as ordered. The communication was less than adequate due to not being able to know when order is or was shipped. I did not have a problem with the delivery time but would have been nice to have been informed of estimated time period. Had trouble when calling as well as emailing. It got to a point where I was not sure if "The Lighting Marketplace" was a real business or it was a scam. Communication is very important.

I was very diapointed that I was not able to get my original order however the person that helped me was great and found another product to fit our needs

The best price and great service!
First time using the lighting market place so took a gamble and I was pleasantly surprised
Will definitely use them again!

I had purchased fans that were too large, I asked to return them and was told if I purchased two other fans they would send me return labels and refund my original fans once they were received. It has been over three weeks and I have not received my refund and the company will not reply to any of my
requests for information. I will now have to dispute this on my credit card…