Product was send a few days after ordering, as mentioned when I order a product. I can't comment about communication or warranty service because I didn't need it. It was send directly from manufacture... See more
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See what reviewers are saying
The quality of the equipment is satisfactory in relation to the price. Communication is a bit slow, as well as phone calls, which always put you on the answering machine. Someone should still be avai... See more
Company replied
I just got feed back from them and it says the rubber gets warm but no. It isn't. The rubbers are fine. The refrigerator not getting cold already after a year and the entrance (where the door... See more
Company replied
we bought a meat grinder for 500euro and it stopped working in 2 weeks. **UPDATE** Well, i wouldn't have believed you if you told me that Maxima takes these reviews so seriously, but they do! I wa... See more
Company replied
Company details
Written by the company
With more than 50 years of experience, Maxima is a trusted name in the professional kitchen & hospitality sector. We provide durable, safe, and innovative kitchen equipment that can easily handle intensive daily use. Our products meet the strictest European quality and safety standards and are fairly priced. This way, we combine quality with affordability. What makes Maxima different is our dedication to customer satisfaction; we make people smile! Our in-house sales and support team is ready in 14 languages to provide fast and expert advice and service. We also have our own technical department and warehouse, so customers can always rely on quick solutions and reliable spare parts. Our core values, teamwork, professionalism, commitment, resourcefulness, and energy, form the foundation of everything we do. They guarantee not only high-quality products, but also a smooth purchasing experience and long-term partnerships. Today, customers in more than 80 countries trust Maxima. With a wide product range, excellent service, and continuous innovation, we make sure our partners and their customers can always count on us.
Contact info
Nijverheidsweg 23A, 3641RP, Mijdrecht, Netherlands
- 0297 253 969
- info@maxima.com
- maxima.com
4.0
Great
5K reviews
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Very good !!!
December 17, 2024
Reply from Maxima
Good afternoon Mr. Bagges,
Thank you for your positive review.
We really appreciate it.
It's great to hear that everything is to your liking.
We hope to have you as a dealer for a long time to come.
Kind regards,
Team Maxima
Reply from Maxima
Good afternoon Mr. Bogdan,
Thank you for your positive review.
Good to hear that you are happy with the crossknife.
We hope you will continue to enjoy it.
Kind regards,
Team Maxima
Prompt delivery of a Maxima 7 liter…
Prompt delivery of a Maxima 7 liter mixer on December 13. Since its first use, the device during kneading has a recurring squeaking sound which the technical department's evaluation downgraded. I completely disagree with their response. It is unacceptable for a device that is advertised as quiet to produce such a strong sound and for the technical evaluation to consider it normal. The delivery of a device that proves problematic from its first use requires its immediate replacement.
December 18, 2024
i need help, someone contact me!
I have bought some products from this company before and everything went amazing. But now i want to resolve a problem that happened with a purchase i made recently and i don´t get a single reply. I bought a planetary mixer that i want to cancel to buy a more expensive one. they told me they will send me the price difference so they can replace the mixer i paid for. But for some reason they send me the full price for the new mixer. And now nobody is answering my emails or phone calls. i´m affraid of them sending me the mixer as i don´t want it. i need help!
**Solved
December 24, 2024
Unprompted review
Reply from Maxima
Dear Mr. Lucas Clemente,
Thank you very much for your review. We have received your message and would like to inform you that a colleague has already contacted you.
Today an email was sent with a payment link for the difference in price. As soon as the payment has been made, the new correct machine can be sent to you.
If you have any questions about the email, we advise you to respond to it. Our colleagues will then contact you as soon as possible to help you further.
We look forward to your response and wish you a nice day!
Kind regards,
Team Maxima
Everything went wrong with the vertical…
Everything went wrong with the vertical freezer.
We have a small tavern in the Central part of Portugal (@tavernadesantar) It is always super important to properly administer time and resources.
Recommendation from our experience: Always make the transport company open the box of large equipment before leaving. I did not, and received a vertical freezer in super bad conditions. Although I informed Maxima about a visible, veey beaten and broken part, I did not open all the box, waiting for correct handling to locate it in our tavern.
When I finally opened everything, I was sad to find out that the damage was more than I could imagine. Immediatelly sent pictures.
Since then, I am struggling for MAXIMA to do what should be the logical and proper solution regarding this problem.
I have already lost sales and will lose more. As I already have frozen products inside the freezer, they say I first need to return it to receive a new one.
So I would lose all the frozen products and would not be selling any while I wait for the new one (the tima they write on their sales page is not true...it takes x3 time)
Also, they do not want to pay for the handling of returning the broken freezer (although it works, the light is broken to pieces, many of the internal plastic parts are in pieces and the outside beaten and deformed in several parts). If they had technical support in Portugal, I would keep the freezer but they do not have any!!!
Also they wont respond for the handling of re-locating the new one. I had to pay 3 people to handle it with care. That is why I did not open all the freezer at once. To protect it. Never ever imágenes the bad state of the freezer.
So, I am suppossed to lose a minimum of 1,500 euros in products and lost sales and 200 euros for handling.
I hope MAXIMA understands and responds considering all these issues and that usually all their customers are bussinesses that cannot afford closing and losing products, sales and time. Specially in Christmas and New Year!
November 13, 2024
Unprompted review
Reply from Maxima
Dear Juliana Prats,
Thank you very much for your review. We are very sorry to hear that the machine was received with damage.
Our data shows that we have already been in contact about this. Our logistics department offered a discount at the time, together with the necessary spare parts to replace the defective parts. In addition, an exchange of the entire machine was also offered.
We fully understand that you opted for the discount on the article at the time, given the fact that you could not do without the freezer. This is an option that we often offer in these types of situations. Due to the distance of the delivery, this was a practical solution for you. The parts and the compensation were then processed and sent to you.
We later received a new message from you stating that the machine did not work properly after "turning it on" and that in this case you wished to exchange it. This is of course still possible. Colleagues have already sent you an e-mail about this with further details.
It is important to note that the previously awarded compensation must be refunded, as in that case we will proceed with a 1-on-1 exchange. However, we first pick up the defective equipment at your address, once the defective equipment arrives at our warehouse we will send you the new freezer.
We have not yet received a response to the previously sent email, which means we have not yet been able to continue this process.
We would like to receive your response to the previously sent email, so that we can pick this up for you and initiate the next steps.
Unfortunately, we cannot change the shipping time, as this is done via the logistics process and the travel time depends on the transport planning.
We hope to hear from you soon, so that we can handle this further.
Kind regards,
Team Maxima
Reply from Maxima
Dear David Feher,
Thank you very much for sharing your experience with us. Your opinion is of great value to us, because it helps us to improve our service.
We are very happy with your positive feedback and the fact that you have taken the time to share it with us.
If you have any additional questions or comments, please let us know. We are always here for you.
Kind regards,
Team Maxima
Planetary mixer - black - MPM7
I am very pleased, the product and delivery were just perfect.
December 5, 2024
Unprompted review
Reply from Maxima
Good morning Mr. Kudriasov,
Thank you for your positive review.
It's great to hear that everything went well. We hope to see you back on our webshop soon.
We hope you enjoy your planetary mixer.
Kind regards,
Team Maxima
Not good quality
I got a boiler from these guys not long ago and it’s leaked since day one.
December 3, 2024
Unprompted review
Reply from Maxima
Good afternoon Mrs McGowan,
Thank you for reporting the problem with your percolator. We understand that this can be very annoying and have carefully investigated your situation with our technical service.
Their findings indicate that the leak is probably the result of insufficient maintenance of the appliance. Unfortunately, this type of damage is not covered by the warranty conditions.
Kind regards,
Team Maxima
Excellent experience
We have had the best experience with Maxima. Excellent communication even when dealing with warranty repairs.
October 24, 2024
Reply from Maxima
Good morning Mrs. Hodanova,
Thank you for your nice 5 star review.
We really appreciate this.
It's nice to hear that you have had a good experience with us regarding communication and warranty repairs.
We hope to have you as a dealer with us for a long time.
With kind regards,
Team Maxima
Reply from Maxima
Dear Declan ,
Thank you very much for your nice review! It is nice to hear that you find our website informative. We strive to present all information as clearly as possible and to make your purchase experience as pleasant as possible.
We hope you enjoy your purchase and are ready if you have any questions!
Kind regards,
Team Maxima
Reply from Maxima
Good morning Mr. Bessenyu,
Thank you for your positive review.
It's great to hear that your order was delivered to you quickly and that you like the quality.
We hope you continue to enjoy your meat mixer.
Kind regards,
Team Maxima
Reply from Maxima
Dear Panayot Panayotov,
Thank you very much for your great review! We are happy to hear that you find our products to be high-quality and affordable. That is exactly what we strive for!
Should you have any questions in the future, we will of course be happy to help you.
Kind regards,
Team Maxima
best supplier of gastro equipment
Our company United Coffee Club collaborates excellently with Maxima and the products are very good price and quality:)
Product very well packed for transport and the charging system works perfectly. At first it was a little difficult to understand how the charging part works, but later everything went perfectly. Thx Maxima!
September 9, 2024
Reply from Maxima
Dear Florin Turcu,
Thank you very much for your great review! We are very happy to hear that United Coffee Club is so happy with us Maxima and the price and quality of our products. We really appreciate this kind of feedback!
Should you have any questions or requests in the future, we are always here for you.
Kind regards,
Team Maxima
The transport price is too big
The transport price for any ordered item is too big.
If I order 20 articles the transport price is cumulating from each product and the amount is huge.
They should make a discount (only for transport) when you order more than 1 product.
August 20, 2024
Reply from Maxima
Dear Sir or Madam,
Thank you very much for your message and report, we are sorry to hear that there is a problem. Our colleagues from the export department have been informed and will contact you personally as soon as possible.
Kind regards,
Team Maxima
The customer support is great!
August 12, 2024
Reply from Maxima
Dear Nansy Nacheva,
Thank you very much for your positive review! We are happy to hear that you found our customer service to be great. Our goal is to always provide you with the best possible service, and it is nice to know that we have succeeded in this.
If you have any questions or need help in the future, we will of course be there for you again.
Kind regards,
Team Maxima
Reply from Maxima
Dear NAVEED HASSAN AWAN,
Thank you very much for your enthusiastic review! How wonderful to hear that you are so satisfied and experience our product as "the best". Your appreciation means a lot to us.
If you have any questions or need further assistance in the future, we will of course be there for you again.
Kind regards,
Team Maxima
Reply from Maxima
Dear Mihaela Luchian,
Thank you very much for your great review! It's great to hear that you received great help with placing your order. We always strive to support our customers as best as we can.
If you have any questions or need help in the future, we will of course be there for you again.
Kind regards,
Team Maxima
Reply from Maxima
Dear Vitālijs Kikiņovs,
We are happy to hear that you are satisfied with your order.
Your satisfaction is very important to us and we appreciate that you took the time to share your experience with us. It gives us great pleasure to know that we have met your expectations.
If you have any questions or need further assistance, please do not hesitate to contact us. We are always here to help you!
Kind regards,
Team Maxima
5 star customer service
I have not received the product yet but I just want to leave a review of the customer service. They helped me with my problem within just a few hours. I would like to thank Maxima for their service, especially Madame Lorena von Hildebrand.
July 23, 2024
Unprompted review
Reply from Maxima
Good afternoon sir/madam,
Thank you for your positive review.
Nice to hear that you are happy with our customer service.
We hope you enjoy your purchase.
Kind regards,
Team Maxima
everything fine
I assumed that the product I ordered would not be available for delivery for a few weeks. I received it promptly anyway. Product as described, well packaged and in perfect condition. I am very satisfied.
May 17, 2024
Reply from Maxima
Good afternoon Mr. Klaus,
Thank you for your nice 5 star review.
How nice to hear that you received the product faster than expected.
We wish you a lot of fun with your pancake maker.
Kind regards,
Team Maxima
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