MGMTimberReviews 

5,209
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 818 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff, both in-store and during deliveries. Many appreciate the quick and efficient delivery service, with drivers often going the extra mile to accommodate requests and provide timely updates. The quality of the products, particularly timber and kitchen installations, is frequently noted as high, offering good value for money. However, some people mentioned issues with product quality, citing warped or cracked timber and shattered glass in doors. A few other people also felt that delivery communication could be improved, with some experiencing unexpected delays or lack of notification. Additionally, there were isolated reports of rude staff interactions and long wait times for click and collect orders.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, politeness, and... See more

Product

Reviewers highlight positive aspects of product quality, with many noting the high standard of timber and... See more

Service

Customers consistently note positive experiences with service, often highlighting top-tier, excellent, and... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders online and over the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was delighted with the service at MGM in Perth. We were looking for a company to supply kitchen splashbacks and a new sink & tap. Although we weren’t doing a full kitchen refit we were treated wit... See more

Company replied

Rated 5 out of 5 stars

Great value for money, couldn't believe how expensive B&Q were in comparison!!! Delivery brilliant, the guy was very friendly, put everything exactly where I asked. Delivery and driver 10/10 Would def... See more

Company replied

Rated 5 out of 5 stars

I ordered a Hyundai garden tool from MGM Timber this summer for delivery to the highlands. Price was good, delivery took a few days - not unexpected, we are highlands and islands and I suspect... See more

Company replied

Rated 5 out of 5 stars

My experience with these guys and Andrew couldn't have went any better. Andrew quickly got back to me with all my enquires. They delivered the wood quickly. I order over the amount I needed and Andre... See more

Company replied



Company details

  1. Lumber Store
  2. Hardware Store
  3. Kitchen Supply Store

Written by the company

MGM Timber (Scotland) Ltd was established in 1991 and has grown to become Scotland’s local merchant of choice for both trade and retail customers. Over the last 20 years we have built a reputation for offering quality products at competitive rates, backed up with an unrivalled level of service to our customers. We trade with blue chip companies and local authorities as well as the local tradesman and an ever increasing retail customer base. Whether we are providing you with a brand new kitchen, new door or a complete new timber floor we guarantee the same level of excellent service and care. We have invested heavily in our showrooms, which are aimed at providing our customers with a clean and friendly environment to view our products. We pride ourselves on having local knowledge in each of our branches across Scotland, with staff who are well known and respected in their communities. It is this which we believe makes MGM your local timber merchant of choice.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,209)

748 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great delivery

Great delivery
Thought the materials would come in a truck with a hiab but delivery driver was spot on and unloaded the materials with me 👍🏻

May 28, 2026
Rated 5 out of 5 stars

I made an order for a DIY project

I made an order for a DIY project, some timber and some insulation material. I recently completed the project, all material seems good quality, it arrived on time and it was delivered to my door step.

May 9, 2026
Rated 1 out of 5 stars

Poor quality decking.…

Quite a lot of the wood supplied for decking was very poor quality. Will avoid them in future.

May 15, 2026
MGMTimber logo

Reply from MGMTimber

Hi Thomas,

We are so sorry to hear that you were unhappy with the quality of the materials from your recent order and we would love to be able to resolve this with you.

Please may you send us across a message to web.help@mgmtimber.com with some further details.

We hope to hear from you soon.
MGM Timber.

Rated 1 out of 5 stars

Had the driver of this company block my…

Had the driver of this company block my driveway and I politely asked him to move the truck a few inches for me so I can get to my work. The driver proceeded to go on his trailer and told me to F OFF while pointing his finger at me. Then I called the company and they where of no help and this shows the type of people they employed.

July 1, 2026
Unprompted review
MGMTimber logo

Reply from MGMTimber

Hi Mr Raza,

We are so sorry to hear of your experience with one of our drivers, and thank you for taking the time to share this with us. We understand that our Regional Director has been in touch with you directly to discuss this matter further and that a full investigation in to the incident is now taking place.

Please be assured that we take allegations of this manner very seriously and once again, we appreciate you bringing this to our attention.

Kind Regards,
MGM Timber.

Rated 5 out of 5 stars

Good Service at the Depot

Previously when ordering from MGM I have opted for delivery, but now expensive for smaller orders. This was my first visit to the depot, and all positive. Marked customer parking bays, helpful staff and easy loading.

June 3, 2026
Rated 3 out of 5 stars

TOO LONG TO DELIVER

WHEN I PLACED THE ORDER IT STATED THAT SOMEBODY WOULD PHONE AND DISCUSS DELIVERY. INSTEAD I GOT AN E-MAIL GIVING ME A DELIVERY DATE FOR ONE WEEK AFTER THE ORDER.GOOD JOB I WAS NOT IN A HURRY FOR THE MATERIAL.

June 2, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look