I am really happy with MobilFox I’ve bought a few things from them already and everything turned out great. The quality is solid, prices are fair, and they run discounts pretty often which is a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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To be honest it’s my best experience in buying things online. It’s really easy to shop from MOBILFOX and the various models of phone cases makes it more convenient. The cases are really good quality a... See more
Company replied
The website is really nice, super clear and easy to use. Huge selection of cases – I spent ages just browsing because everything looked good. I ordered two cases and I’m really happy with the assortme... See more
Company replied
You produce armored phone cases and perfectly fitting screen protectors. I bought my first case from you for my iPhone 11, and now I've bought my third for my iPhone 15, and whenever I change phones,... See more
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Company details
Written by the company
Making phone cases since 2016 that are stronger than anything! Built for real life, drops, chaos — whatever. Your phone’s safe.
Contact info
Dalszínház street 2 Mobilfox office, 1061, Budapest , Hungary
- info@mobilfox.com
- mobilfox.com
4.6
Excellent
16K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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False Advertising and Extremely Poor Quality.
The delivery was fairly fast, but that’s the only positive thing I can say.
The case is unbelievably poor quality.
It feels cheap, looks cheap, and definitely isn’t worth the money.
What’s even worse is that I specifically selected a MagSafe case because that was the main feature I wanted.
The website clearly led me to this product when I chose the MagSafe option, yet the case I received has no MagSafe at all.
This is completely misleading.
I ended up with a low-quality case that doesn’t even have the feature I bought it for.
A total waste of money and a very disappointing shopping experience.
I definitely would not recommend this seller.
July 22, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your frustration regarding the poor quality of the case and the missing MagSafe feature, especially after paying for it. This is understandably disappointing.
Please contact our customer service team via email with your order number and a photo of the case so they can review the issue directly. They can arrange a replacement or the best solution for you under our guarantee.
We appreciate you sharing your experience.
I placed my order on May 15th and I am…
I placed my order on May 15th order 23215755-GR and I am still waiting for it. Every time I contact you, I receive the exact same copy-pasted answer, apologizing for the delay due to a high volume of orders. In our last communication a week ago, I was told that my case was ready and would be shipped out. Two weeks have passed since then, and the order has still not been shipped.
May 15, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your frustration, especially after placing order #23215755-GR on May 15 and still not receiving it, despite repeated updates and assurances. Receiving the same copy-pasted responses without concrete information can be very disappointing.
During busy periods, processing and shipping may take longer depending on demand and order volume. Please contact our customer service team via email with your order number so they can review the current status directly and provide the best solution. They can also arrange a coupon code for the inconvenience.
We appreciate you sharing your experience.
Order #2319418-EU placed 26.05.2006…
Order #2319418-EU placed 26.05.2006 still no sign. Any update rather than apparently leather cases are being custom made?
And no, not looking for a refund I would like to receive my cases that I paid for.
May 26, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your concern regarding the status of your order #2319418-EU, placed on May 26, 2006, and the desire to receive your cases rather than a refund. During busy periods, processing and shipping may take longer depending on demand and order volume, and some products, like custom leather cases, may require additional handling before dispatch.
Please contact our customer service team via email with your order number so they can review the latest status directly and provide a clear update on the shipment. They can also arrange a coupon code for the inconvenience.
We appreciate you sharing your experience.
Poor Quality
I ordered the 'Starry Night' case back in October and for the first week or two it was fine. However, immediately after that that I started noticing that parts of the print were chipping away. They were not that visible at first but now that multiple months have passed it is starting to look terrible with entire parts of the case missing paint.
July 15, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your concern regarding the print quality on your "Starry Night" case, especially as parts of the design have started chipping over time. This is understandably disappointing after just a few months of use.
Please contact our customer service team via email with your order number and photos of the case so they can review the issue directly and arrange a replacement or the best possible solution.
We appreciate you sharing your experience.
Bad customer support
(Bulgarian version)They have cool designs but have the worst customer support.I bought a case two weeks ago but never received it.So I reached out to their support searching for an explanation.In the email they sent me they claimed the currier lost the package, which was then denied by currier who said they never received the package in the first place.In the first mail the support offered to return the money or send again the case.I responded that I want a full compensation and asked a followup question, but they never responded.I sent several more emails which again went by without a response.However, when i used a different email they did responde with basically the same email as the first but still no followup.I suspect they give an automatic fist email to everyone complaining and then block them.
July 8, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your frustration, especially after ordering a case two weeks ago and not receiving it. The issues with the courier and the lack of clear follow-up from customer support make this experience very disappointing.
Please contact the customer service team again via email with your order number and any available proof or photos so they can review the case in detail and provide a proper solution. They can also offer a coupon or compensation for the inconvenience.
We appreciate you sharing your experience.
Very pathetic experience with Mobilfox…
Very pathetic experience with Mobilfox as it send me wrong battery which doesn't fit into my phone battery compartment. When I have repeatedly request for replace the same, they denied it. Now they don't even pick my calls
June 26, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your concern regarding the battery you received. Please note that Mobilfox does not sell batteries, so this issue is not related to our products. We recommend contacting the company you purchased the battery from directly to request a replacement or resolution.
We appreciate you taking the time to share your experience.
Disappointing quality of cases
Ordered nude case and shock case for iphone 17 pro. The shock case doesnt fit the phone. When i put it on it keeps pressing volume buttons on its own. The nude case was okey for first two weeks. Then the magsafe ring kept falling of and getting stuck on the phone. So i always needed to put it back myself. Never buying here again. And to be clear at first I thought this was one off thing. My friend also bought it for his 17 pro max and he had the same problem with nude case
April 3, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your concern regarding the fit of the Shock case, the MagSafe ring issue on the Nude case, and that a friend experienced the same problem. Feedback like this is important to us and will be shared with the relevant team.
Please contact our customer service team via email with your order number and photos of the cases so they can review the details directly and provide the best solution for you. They can also arrange a coupon code for the inconvenience.
We appreciate you sharing your experience.
Paid upfront, a month later still no cases
Ordered cases on 06/08 , its been 25 days , and i still didnt receive them. The phone number they have on their webpage is inactive. Of course i had to pay upfront..
July 2, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your frustration regarding the long wait for your order and the difficulty reaching customer service, especially when payment was made upfront. During certain periods, processing and shipping may take longer depending on demand and order volume, and all order-related requests are handled via email.
Please contact the customer service team again with your order number so they can check the current status directly and assist with the available solution. They can also arrange a coupon code for the inconvenience.
We appreciate you sharing your experience.
14 for shipping a phone case is not ok
14 for shipping a phone case is not ok, i know they have a lot of orders, but still. When i ordered the site said 4 days max, its been 14 days and still nothing
July 1, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your frustration, especially after expecting delivery within 4 days and then waiting 14 days without receiving your phone case. During busy periods, processing and shipping may take longer depending on demand and order volume.
Please contact our customer service team via email with your order number so they can check the latest status directly and assist with the available solution. They can also arrange a coupon code for the inconvenience.
We appreciate you sharing your experience.
So bad quality
June 26, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your concern regarding the quality of the product. Feedback like this is important and will be shared with the relevant team.
If you would like, our customer service team can review the order details via email with your order number and photos of the item to check the best solution for you.
We appreciate you sharing your experience.
3–5 Days Turned Into 20+ Days
Ordered on June 2nd. The package was returned to their warehouse without any notification. I had to contact support myself to find out what happened. I was repeatedly told that the order was printed, ready, prioritised, and in the final stage before shipping, yet no tracking information was ever provided. After more than 20 days of waiting, the only solution offered was a cancellation and refund. Extremely disappointing customer service.
June 2, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your frustration, especially after waiting over 20 days and having the package returned without notification. It’s also disappointing when the tracking information and updates provided did not reflect the actual status of your order.
Our customer service team handles all order-related requests via email, and they can review the details of your order to provide the most accurate update and solution. Please contact them with your order number so they can check the status directly and assist you. They can also arrange a coupon code for the inconvenience.
We appreciate you sharing your experience.
1/5 stars
1/5 stars – Extremely poor delivery experience
I ordered a phone case from mobilfox.ro, where the website clearly stated a delivery time of 1-2 business days. After 7 days, my order was still listed as “processing.” It took several follow-up emails and a full 10 days before the order was even shipped.
To make things worse, I had specifically selected Easybox as my delivery method at checkout, since I’m constantly on the move and unable to receive packages at a fixed address. Despite this, the package was sent via FAN Courier to my billing address instead — completely ignoring my selected delivery preference.
I’ve ordered from countless online stores, including AliExpress, and have never experienced delays or mistakes like this. A 1-2 day promise turning into a 10-day wait, combined with disregard for the chosen delivery method, is simply unacceptable for a business that takes payment upfront.
I would not recommend mobilfox based on this experience and would strongly advise potential customers to consider other retailers with more reliable logistics and customer service
June 17, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your frustration regarding the extended delivery time and the discrepancy between the selected delivery method and the actual shipment. During certain periods, processing and shipping may take longer depending on demand and order volume, and the delivery partner’s handling can occasionally result in differences from the chosen option.
Our customer service team handles all order-related requests via email, and they can review your order with your details to check the status and assist with the best solution. Please contact them with your order number so they can follow up directly and provide support for the situation.
We appreciate you sharing your experience.
I ordered the covers on 6.2
I ordered the covers on 6.2. and I still have no information about the order. Every month I write to ask how the order is, but the answer is always the same. That one of the covers is sold out and that it usually takes 15 days to stock it. Well, it's been over 4 months and the order still hasn't arrived. If you want to order from the site, I recommend preparing in advance for a lengthy delivery, with no willingness on the part of the seller. Bad experience, I will never order again!
June 15, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your frustration regarding the long wait for your order and the repeated updates about stock availability. Waiting over four months without receiving the order is understandably very disappointing.
During certain periods, processing and shipping may take longer depending on demand and order volume, and our customer service team handles all order-related requests via email. If your order is still open, please contact them again with your order number so they can review the status directly and help with the available solution. They can also arrange a coupon code for the inconvenience.
We appreciate you sharing your experience.
This has been one of the worst online…
This has been one of the worst online shopping experiences I have ever had.
I placed an order for two phone cases around March 26. The original shipment was lost, and after contacting customer support I was given two options: a refund or a replacement shipment. I chose the replacement because I wanted the products I had paid for.
Nearly three months later, I am still waiting.
During these months I have contacted support multiple times and received little more than generic responses about a “high volume of orders” and possible delays. No specific shipping date, no meaningful update, and no actual resolution.
At this point, the issue is no longer the lost package. The issue is the complete failure to fulfill a replacement order after months of waiting and repeated customer inquiries.
Customer support continues to offer a refund, but that misses the point. I paid for products, agreed to a replacement shipment, and have spent months trying to get a straightforward answer about when that replacement will actually be sent.
If you are considering ordering from this company, be aware that if something goes wrong with your order, you may find yourself waiting for months without any clear resolution.
Very disappointing experience.
March 26, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your detailed feedback.
We understand your frustration regarding the replacement shipment and the long delay you’ve experienced. Waiting nearly three months for a resolution after the original shipment was lost is understandably very disappointing.
Our customer service team handles all order-related requests via email, and they can check the status of replacement orders directly. Please contact them again with your order number so they can review the situation and provide an update. They can also arrange a coupon code for the inconvenience.
We appreciate you taking the time to share your experience.
I had the same problem other peolple…
I had the same problem other peolple had. I got a phone case that was scratched and it looked really bad, I sent them a picture, they said that they would give me my money back. I said that this is perfect, and than they send me another case. Wtf? I asked them about it and they just said that this is the procedure and ti wait for it to return itself. I said ok. I wait for like a month for my reimbursement, nothing. I keep writing the and they just ask for my bank details again and again even if I already gave it to them 100 times before. I get no feedback about the order, about when are my money going to enter. The customer service team doesn’t respond to me, I even gave them a message on social media. I don t want this to happen to a customer again, so just RUN from this company.
Really bad experience, really bad customer service. And I think it s just a scam si they can keep your money.
June 10, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your frustration regarding the scratched case, the replacement, and the repeated requests for bank details. This experience clearly caused a lot of inconvenience, and we understand how concerning this feels.
Please note that for order-related issues, our customer service team handles all requests via email, and they can check the latest status of refunds and replacements directly with your order number. If you haven’t already, please contact them again with your details so the team can review it and ensure your reimbursement is processed. They can also arrange a coupon code for the inconvenience.
We appreciate you sharing your experience.
Very bad quality
I waited so long for my package to reach me i also paid so much for the case expecting it to be good quality, however when it came i noticed how cheap the print was done and also how cheaply the case is made itself. It looks like somethings that you would order from Temu for 2€!! Im really dissatisfied with everything about this!!!!
June 8, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your disappointment, especially after a long wait and then receiving a case that did not match your expectations in terms of print quality and overall finish. We appreciate you being so clear about your experience.
If you would like this reviewed further, please contact our customer service team via email with your order number and a photo of the case so they can check the details directly and look into the available solution for you.
We appreciate you sharing your experience.
The best of the best
The best of the best, I ordered a new case for my new 17 Pro Max and one for my wife, a 17 Pro.
June 7, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for your feedback.
We’re very glad to hear that you’re happy with your new cases and that the experience was positive for both you and your wife.
Thanks for sharing your experience and for your support.
Two months later
Two months later, still no order, no clear update, and no compensation. We paid in advance and MobileFox has had our money all this time, yet we’re left waiting without any reliable information about when the order will arrive.
Customer service keeps giving vague answers instead of solutions. This level of professionalism is unacceptable. I would strongly advise others to think twice before ordering from this company.
April 3, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your frustration, especially after such a long wait on a prepaid order and without the kind of update you expected. During certain periods, processing and shipping may take longer depending on demand and order volume, and our customer service team handles all order-related requests via email.
If your order is still open, please send the team your order number again so they can review the current status directly and assist with the available solution. They can also arrange a coupon code for the inconvenience.
We appreciate you sharing your experience.
DON’T BUY IT!!!
DON’T BUY IT!!!!
The mag safe on the back of the case fall off every time I take the case off. I’ve been using the phone case for less than 2 months and it is chipping slowly, but surely. Worst quality for the price it has. Bought my first phone case from you, 2 years ago and it lasted. Something’s changed and you know what.
June 3, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your disappointment, especially when your earlier case lasted well and this one has felt very different in terms of quality. We appreciate you pointing out both the MagSafe part coming loose and the wear appearing after less than two months of use.
Please reach out to our customer service team via email with your order number and a few photos of the case so they can review the details directly and check the available solution for you. They can also arrange a coupon code for the inconvenience.
We appreciate you sharing your experience.
Disgusting customer service
I already sent them more than 5 emails, each week i try to contact them but I didn't get a single answer regarding my requests. How can you have say volume problems. And you know what frustrates me, they send me daily ad mails about new case launches but never anwser customers.
This is disgusting.
June 1, 2026
Unprompted review
Reply from Mobilfox
Hi, thank you for sharing your feedback.
We understand your frustration, especially when you have been trying to get an update repeatedly and have not received the clarification you were expecting. Our customer service team handles all order-related requests via email, and response time may vary depending on message volume.
We also appreciate you pointing out your experience with the marketing emails. Feedback like this is important and will be shared with the relevant team.
If your case is still open, please send your order number again so the team can review the current status directly and help with the available solution. We appreciate you sharing your experience.
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