What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The advice and guidance given by Andy and Jody have made our bathroom build a Delight. I would have no hesitation in returning to them for further projects. Friendly and knowledgeable and both really... See more
Company replied
Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more
Company replied
Have used this company before and was very happy with the wall panels. We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are bea... See more
Company replied
Company details
- Building Materials Supplier
- Bathroom Supply Store
- Door Shop
- Home Improvement Store
- PVC Windows Supplier
- Roofing Supply Store
About National Plastics
Written by the company
Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.
Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!
Contact info
Unit 5 Vantage House, Sandy Way Business Park, B77 4DU, Tamworth, United Kingdom
- 0800 227777
- help@nationalplastics.co.uk
- nationalplastics.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service,great quality
Great service,great quality, great price & fast delivery. Highly recommend.
Many thanks.
John.
July 31, 2026
Poor Service and dispatch
The only reason I’ve given you two is because a person in your support team in head Office phone me back every time to try and help me your delivery service is poor the time you take to deliver is extremely bad. You need to look at your infrastructure and your connectability between your website and your dispatch team.
August 7, 2026
Fantastic Service
Dealt with Newcastle branch , contacts were Chris and Tony . We had an issue with a previous order which got sorted .
We got great advice when choosing our doors , they had the newest specifications available .
We were kept up to date with the order and all arrived on time and as expected . Great quality product .
Service we got was top class all the way .
Would give National Plastics a strong recommendation .
August 11, 2026
Unprompted review
Great service
Great service! The Tamworth branch and Jill in customer services were really helpful from start to finish.
July 31, 2026
Unprompted review
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Great company and prices delivery cost…
Great company and prices delivery cost a little steep but good customer service
August 5, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Excellent service from initial order to…
Excellent service from initial order to updates and delivery
August 5, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Great products delivery longer than…
Great products delivery longer than stated when ordered some slight damage but able to cut around
August 3, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product but I am sorry about the damage and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
The advice and guidance given by Andy…
The advice and guidance given by Andy and Jody have made our bathroom build a Delight. I would have no hesitation in returning to them for further projects. Friendly and knowledgeable and both really smiley and funny too thank you chaps.
August 6, 2026
Unprompted review
Reply from National Plastics
Thank you for your review.
I am glad they looked after you. We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Incorrect item and late delivery
The rosewood board I received was not as advertised. The board was not smooth faced but had the ridges! I ordered 175mm wide and I received 300mm wide? The local branch was waiting for the brown sealant to arrive which is why it was delayed but i wasnt told until i asked. I agreed white is ok to get the delivery which arrived wrong as above. All in all it was rubbish.
July 30, 2026
Reply from National Plastics
Good morning,
I am sorry you had the wrong part. If I or the driver had had known, we would have arranged to get the correct part out to you.
I can see you had ordered on the Friday evening but this would not have been transferred till Monday. Orders do usually take around a week to arrive and we do not work weekend. But I am sorry.
Best regards
Customer Services
Excellent service
Excellent service. Received the delivery earlier than I was expecting it. The delivery people brought my items in to the property with care. Very happy customer
July 28, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
really fast service
July 29, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
I think you need more staff training as…
I think you need more staff training as I was given misleading information on more than one occasion
Delivery process is dire more miss information and unreliable service with no communication at all.
July 20, 2026
Reply from National Plastics
Good morning,
I am so sorry you have had issues. I will look into this further.
I trust your panels did arrive safely and your project looks good.
Regards
Customer Services
Delivery received within 48 hours
Delivery received within 48 hours. Website very helpful for my needs. Easy to order
July 29, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Excellent looking guttering and…
Excellent looking guttering and fittings and delivered on time
July 28, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Everything
July 16, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
problem with the corner sections
problem with the corner sections , distorted and no response from Nation Plastics when I requested replacments.
July 23, 2026
Reply from National Plastics
Good morning,
I am sorry. I can see that my Colleague emailed on Friday at 15:14 asking for more information regarding how they were stored.
I can not see a reply has come in but will happily help with this as soon as I hear back from you.
Best regards
Customer Services
Efficient!
July 15, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Easy and prompt
The order process was easy and delivery arrived within a few days
Has gone onto the wall nicely
July 16, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.