What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more
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Review summary
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Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more
Company replied
Have used this company before and was very happy with the wall panels. We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are bea... See more
Company replied
We only ordered samples which arrived quickly unfortunately the two that we liked were out of stock when I enquired about delivery I was given timelines for both which was great We are definitely goi... See more
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Company details
- Building Materials Supplier
- Bathroom Supply Store
- Door Shop
- Home Improvement Store
- PVC Windows Supplier
- Roofing Supply Store
About National Plastics
Written by the company
Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.
Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!
Contact info
Unit 5 Vantage House, Sandy Way Business Park, B77 4DU, Tamworth, United Kingdom
- 0800 227777
- help@nationalplastics.co.uk
- nationalplastics.co.uk
4.5
Excellent
2K reviews
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Replied to 97% of negative reviews
Typically replies within 24 hours
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Absolutely terrible service!!
Absolutely terrible service!!! No communication!!!!! Delivery not on time!!! and again no communication or explanation!!! And went eventually it arrived it was short!!!!!! Won't use again!!!!!
July 8, 2026
Only ordered samples …
Only ordered samples at this point but arrived in a few days of order.
Now to chose
July 7, 2026
Great experience
Great - quick service and received what we were expecting. Looking forward to placing an order once we have made a choice.
April 9, 2026
Easy to order on line on Sunday night &…
Easy to order on line on Sunday night & received order on Tues late am
July 7, 2026
Overall, excellent.
The delivery took a bit longer than expected, but that was fine by me, my plastic products were delivered in good order, as per my purchase, no shortages or damages. All good.
July 6, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Amazing super fast delivery
Amazing super fast delivery. Panels as always great quality at a very reasonable price. Thanks again.
July 3, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Informing people about there order if I…
Informing people about there order if I had known it was passed to an outsider company that's only 5mins from me i would have went there
July 2, 2026
Reply from National Plastics
Good morning, We sometimes use the branches to deliver to make sure that the order arrives in good condition. I was not aware who you were ordering with or I would have suggested them to you. I am sorry.
Best regards
Customer Services
I ordered over a week ago, no news.
I ordered over a week ago but haven't heard anything yet!
July 1, 2026
Reply from National Plastics
Good afternoon,
I am sorry for the delay but I was unaware. I can see the order was placed on the 28th June and we sent it from our Warehouse on the 1st July. Because you are up in Cairndow it will take a little longer for it to get to you. Orders would usually take around a week to arrive, but this will be slightly longer because of the distance. I have asked the Courier to find out more information and I will let you know what is happening as soon as I hear back
Regards
Customer Services
Im I'm very happy of them they got a lovely product.!!!
Amazing product 👌 and very good quality.!!!
June 23, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Great product delivered on time
June 22, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Pete the Helpful
Pete at National Plastics Scunthorpe is one of the friendliest and helpful delivery drivers that’s ever been to my house!!
June 25, 2026
Unprompted review
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Taunton branch was incredibly helpful…
Taunton branch was incredibly helpful and efficient; a pleasure to do business with, from the staff at the branch to the delightfully cheerful delivery man. Recommend them unreservedly.
July 1, 2026
Unprompted review
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Firstly the company is real and based…
Firstly the company is real and based in UK
Secondly they have got customer service and landline number with human on the other side, not a chatbot.
Since order in the basket until delivery every stage is clear and safe to proceed. Once shipment left wearhouse, we get notifications about progress. Will come back and will recommend to friends and family for future shopping place of this type of products. Thanks
June 18, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Updates would have been nice but good products
I've used them before (different company) and had a great 5-star experience - this time under my own company and being delivered to my house not site like last time it wasn't as good. Took 8 days to arrive (Incl. weekend) - Chased it up after a week to find out an update, they did reply saying the Taunton branch might deliver in 2 days from that day - Might... to be fair they did, but no updates at all - if I hadn't emailed for an update I'm assuming I wouldn't have had one and on the 9th day it would have just turned up, as it happens it turned up during our little one's nap time and woke them up - we usually turn the doorbell etc off when we know a delivery window... Just small details were off, communication was non existent really and a fairly slow delivery service (Delivery guy was good!)… The products are good and the prices are right for the quality but the service has dropped on this occasion - however I will still order from them again and see if things improve next time, otherwise I'll probably look elsewhere. Edit after reply - like I said I will continue to use, but updates from the system don't seem to be coming through (also checked spam)
June 26, 2026
Reply from National Plastics
Good Morning,
Orders usually take around a week for delivery, excluding weekends. When you called I did call the branch and came back to say they were planning to deliver in two day, Which I believe is what they did. I can see the order was raised in the evening of 17/8 and I think your delivery was on the 26th. You should get a confirmation email and when the branch deliver it on our system it should send an email saying it is being delivered. I am sorry it this did not happen.
Regards
Customer Services
Great product rubbish communication
I ordered the wall panels which was easy. I didn’t receive any further emails with updates on delivery or any sort of communication. I had to email a week and a half later to find out where my order was to be told part of the order was out of stock (I wasn’t told this) and that my order would be delivered a couple of days later. To then receive a call to say the parts were still out of stock and that they MIGHT get a delivery 5 days later and would there for be another 8 days before delivery. Wasn’t good enough communication in my eyes. Had I have known earlier I would have sourced the parts from elsewhere (which I did) and delivery could have been a lot quicker. Good product rubbish communication
June 19, 2026
Reply from National Plastics
Good morning,
We send a confirmation email but orders do take around a week to arrive. The branch were waiting for a delivery and I am sorry that this took a couple of days longer to get to them. I know you cancelled some items from your delivery and this was done straight away and then the branched delivered. We can not guarantee deliveries from suppliers
I am sorry for the lack of communication
Regards
Customer Services
great product
very quick delivery, nicely packaged, the product was far better then expected, thankyou
June 18, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Product was slightly bowed along its length
The delivery of the ceiling panels was on time but the product had a small bow along their length which resulted in them touching at some point and giving a small gap at other positions Only seen when installed
June 24, 2026
Reply from National Plastics
Good morning,
I am so sorry. I have not received anything from you directly.
Best regards
Customer Services
good website helpful delivery driver…
good website helpful delivery driver good product.
June 23, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Very helpful with delivery dates and…
Very helpful with delivery dates and reassuring they will deliver on time
June 23, 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
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