NCF LIVING Reviews 

Me and my husband visited the store. We had a lovely experience at the NCF Preston store. Saad was incredibly helpful, friendly and knowledgeable, and made the whole process really easy and stress-free. He took the time to answer all my questions without making me feel pressured at all, which I really appreciated.

The store had a great selection and the customer service was excellent from start to finish. I’d definitely recommend visiting the Preston store, especially if you’re looking for helpful and genuine service.

Thank you, Saad! 😊

Saad at the preston store was amazing. Lovely service.

David at the derby branch was excellent. Great customer service and professional manner. Bought my table and chairs and await delivery. He was so helpful with the whole process. Thank you David

We visited NCF Paisley a few times before deciding on the sofa we wanted. We were served by Hugh who was very friendly, professional and knowledgeable. We are delighted with our choice and the service provided by Hugh.

Very informative.

Easy going, not too much of a hard sell

We bought a dining table,The shop staff in the Milton Keynes shop were excellent but they were badly let down by the delivery side, we were told 3-5 days delivery so we waited 10 days to allow for the weekend trying to phone them was not easy as there is no shop number to phone just a Birmingham number when we got through we were told they did not know why it had not been picked up as it was in stock so we waited another week trying to get a suitable date when it arrived they damaged our newly painted wall and put the legs on wrong so it wouid not extend again it took a long time to get through as we could see the problem but want to make sure that if we did it and there was an issue it wouid no affect our rights they said it was ok we did it so it was ok, but thanks to the delivery side sorry MK we won’t be back

Initial delivery of mattress was delayed, then when it did arrive, it was damaged and wet. Asked for a new mattress, only for that to also be delayed. When it did arrive again, the delivery team refused to take it up the stairs into our room of choice despite us paying extra for it. They claimed it wouldn't fit up the staira even it though clearly could (live in a semi detached house, with mattresses previously being take up the stairs easily), they were just being lazy. They didnt even attempt to take it upstairs. They then said they wouldn't take it upstairs and we should request a refund. When we requested a refund, they wanted to charge us a 50% cancellation fee, which is insane. We asked for the mattress back if they wanted to be silly with the refund, only for them to say that they'd charge us a redelivery fee. Disgusting company, clearly fraudulent people. Avoid at all costs.

Happy with our new sofa. Price was great and quick delivery. The service from Sean in uddingston was great.

We went for a dining table quite late and Tristan@Manchester stayed late to help us. Thank you

Azra at Stoke was amazing and very thoughtful of my elderly mother's wishes

DAY 17 since rejecting a faulty and poorly made settee , Still no refund ! , still not inspected the sofa even though both myself and the ‘installer submitted many many photos after both parties agreed on the faults and it being of poor quality and not fit for purpose ! .Yet this still isn’t enough for NCF it seems and are still dragging their heels and providing zero customer service , As said previously think very very carefully before purchasing anything from this company as in my personal experience once they have your money they won’t want to help you in anyway once an inevitable problem occurs, there are many more reputable companies out there who will at least provide a decent level of customer service.oh and DONT bother going back into store, they don’t even have a phone and will just e mail head office and advise you to expect it to be days before you receive a reply , absolutely terrible terrible service

Had a great experience at this store. Wonderful customer service! One of the employees, Saad, was especially helpful and was so accommodating in helping us find the perfect sofa.

Great service from Zahid at lakeside. will be back again.

Zahid from Thurrock was amazing. He is polite, knowledgeable and very helpful. Store is nice. Will recommend.

Was helped by Chad, who was a great salesman! Felt comfortable and gave great advice. Thank you so much.

Azra at stoke was very helpful and talked through the whole order. Fantastic job thank you

Azra at stoke was very helpful and veey proffessional.

Saad need a pay raise well done