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NCF LIVING Reviews 

51,950
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 12,420 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and friendly, making their shopping experience pleasant and stress-free. Many highlighted the excellent customer service, appreciating personalized guidance and product selection, ensuring items perfectly suited their needs without pressure. However, some customers noted significant issues with after-sales customer service, describing it as non-existent or poor after the purchase. Reviewers also reported delivery problems, including long delays, items arriving damaged, or personnel refusing to complete the service as expected.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Clients share positive opinions on product, with many highlighting a great selection of furniture and quality... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and knowledge of staff... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent and helpful... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience. Tony at the Manchester store was incredibly helpful, friendly, and knowledgeable without being pushy. He made the whole process so easy that we found and purchased our sofa... See more

Company replied

Rated 5 out of 5 stars

We had such a great experience with Kane, who helped us choose and order our sofas. He was incredibly helpful, patient and knowledgeable throughout the whole process, making everything so easy and str... See more

Company replied

Rated 5 out of 5 stars

Came in to NCF Living at Chester to purchase a bed. Was greeted on entry by Jason. Offered assistance and a coffee while we browsed the collection. Customer service was excellent, Jason at Chester mad... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Farah at the Rugby store! She was super quick, highly knowledgeable, and showed us a great range of options without being pushy at all. Farah gave us so much information so fast... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(51,950)

12,218 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Jason in Chester was absolutely…

Jason in Chester was absolutely amazing. Very patient, calm and attentive. He served us coffees and hot chocolates as we went around the store to browse.
Didn’t pressure us to buy, allowed us to take our time. Perfect service. Perfect sofa. Please give Jason at Chester at promotion! Thank you.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Anisha

At NCF living in Milton Keynes Winterhill, with the help of Anisha I was able to get the purchase of a new bed done very quickly with a very smooth process. She was highly professional and gave very detailed information on the products they had. She was easy to understand, answered all questions and I’m very pleased with my purchase. Many thanks to Anisha.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Stephen who served us was very helpful

Stephen who served us was very helpful. We had 3 grandchildren with us and he showed them the couch and let the pick their favourite song to play through the speakers! Although we were only going to look at sofas we ended up buying one! Very impressed!

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent in store experience

Ashraf was extremely patient and gave us as much time as we needed. There is no pressure to buy anything. We ended up leaving with everything we wanted and payed a really reasonable price. The products are great and what we ordered had a good turnaround time too.

Thanks Ash!

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great attentive service

Great attentive service without hounding. Aaron in Paisley walked us through our opitions and let us make our on decision based on his expert advice.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

High quality furniture and helpful staff

The furniture is very high quality and have a modern style. We were helped by Ashraf in NCF living in Thurrock who was very nice and informative when explaining the details and materials of the furniture.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Neil@Uddingston was fantastic

Neil@Uddingston was fantastic. We left with exactly what we were looking for. Our new dining chairs are extremely comfortable and we love them. He made us feel very welcome too. Highly recommend.

July 24, 2026
Unprompted review

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