NCF LIVING Reviews 

51,692
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally helpful, patient, and knowledgeable, often providing excellent advice without pressure. Many people appreciate the personalized service and welcoming atmosphere. Reviewers are also very satisfied with the product selection and quality, noting a smooth and efficient service experience. However, some customers noted issues with delivery, including delays, partial orders, or receiving incorrect items. A few experienced problems with product quality, describing items as flimsy or not fit for purpose. Furthermore, some reviewers were not happy with customer service, citing unhelpful responses, poor communication, or feeling pressured during sales.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising individual employees for being... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Service

Consumers find service to be positive, with many reviewers recommending the company due to exceptional and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising individual staff... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simon at Leeds ncf living was absolutely brilliant. He was friendly, patient, knowledgeable and never once made us feel under pressure. He happily answered all of our questions and gave two rather n... See more

Company replied

Rated 5 out of 5 stars

Sue from Swansea has been fantastic. She has been incredibly helpful, accommodating and always willing to help. She even gave us her personal number so we could reach her if I needed anything, Noth... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing experience Arif is probably the best sales assistant I’ve ever had helpful kind funny and knows what he’s doing. Thanks Arif for the experience. Hareema was a lovely girl with a bri... See more

Company replied

Rated 5 out of 5 stars

First time shopping in this store. Amazed by selection & affordability! Bradley @ Uddingston was very helpful & professional. Gave us space to browse & quickly guided us on options to meet our needs &... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(51,692)

11,955 reviews in the last 12 months

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Rated 5 out of 5 stars

Furniture store in Hull

Bought a complete King Size Bed package in NCF Hull
Steve was very welcoming as soon as we walked in and seemed very knowledgeable about the products on offer
Would highly recommend a visit to this store as many quality products at good prices

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Visited the Uddingston shop and we were…

Visited the Uddingston shop and we were speaking to Csilla, who was really helpful, explained all the finance options, wrote down all measurements, even helped us find a way to dispose of our old sofas. Great customer service

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

My order (WROM2332) was delivered…

My order (WROM2332) was delivered yesterday. The delivery team were very careful not to damage my floor when assembling the table and chairs and took away all the packaging. However, after assembling the table they spent in excess of 20 minutes under the table, making adjustment to the fittings, and even had a zoom call. They were not speaking in English so I did not know what they were actually saying, but it became apparent to me they did not realise it had a swivel mechanism to extend it. I twice tried to speak to them to point this out, the first time I was ignored and the second time I was shushed. When they eventually told me there was a problem I said it swivels and they were able to extend it. I then saw a mark on each of the extending sections which could not be removed with a damp cloth. Also the swivel mechanism is extremely stiff and the extensions do not line up properly - maybe because of the adjustments they had been making unnecessarily? They made a phone call and passed the phone to me, I noted the contact name was India Team. I explained the damage, they said someone would call me back and the men left. So I am left with a marked table that does not extend properly. They also took the instruction booklet with them so we have no information.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great help from Sean in uddingston…

Great help from Sean in uddingston today when buying my couch. Showed me the finance available which helped me purchase

July 16, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We hope that you love your new sofa, George.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

I purchased a bed from Csilla@…

I purchased a bed from Csilla@ Uddingston. She was very nice and knowledgeable. A great experience so far

July 10, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

It's a pleasure to hear this - thank you for the review.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Bought our bed and mattress at the NCF…

Bought our bed and mattress at the NCF living from Aaron in Paisley. He was super helpful and guided us through the process and made us feel very comfortable and confident with the purchase.

July 16, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We appreciate the charming feedback, Haider! We wish you all the best with your new bed and mattress.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Aaron in Paisley provided great…

Aaron in Paisley provided great service, helped us get a good deal on a bed and mattress.

July 16, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We hope that you enjoy your new bed and mattress and thank you for the review.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Darius delivered great service

Darius delivered great service, even past store closure, and offered a great price too!

July 16, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We appreciate your wonderful five-star review, Omkar.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Darius at Perry Bar gave us excellent…

Darius at Perry Bar gave us excellent customer service and was very informative. Very impressed!

July 16, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're grateful for the splendid feedback about your time with us.

Many thanks,
NCF Living, Marketing Team

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