NCF LIVING Reviews 

We have ordered a Nina Chaise Left Hand Sofa. Order number 16426. The sofa was ordered on 31/08/26. It has arrived on the 10/09/26. Upon opening the packages, we have discovered that the product they have sent is a Nina Chaise Sofa Right Hand. I have sent numerous e-mails and query forms online. I have tried to ring the customer service phone number 5 times and I was cut off after 15 minutes every single time. As no contact has been made, I have visited the store and their reply was ‘as the order was placed online, we can’t do anything about’. It is now 27/09/26 and we’ve had absolutely nothing from customer service as it’s probably non-existent. We are stuck with a product in the garage that is wrong. The service from this company is appalling and they do not have a simple customer service to resolve your issues. Absolutely useless. I am very disappointed that we have chosen to buy from this place as we have been let down massively.

Neil in Uddingston got us sorted. Delivery was a little later than first hoped but it wasn’t the end of the world and we are very happy with our dining table.

Gary@leeds was a fantastic help with everything, I explained what I was looking for and showed me an option that suited my needs and budget. Will definitely shop there again.

Thank you Zahid for helping us buying our sofa.

Farah was extremely helpful at the point of sale. She was knowledgeable and professional. Looking forward to receiving our sofas soon!

Becky greeted us when we entered the Preston store and enquired as to what we were looking for. She then directed us to the right area. No pressure to buy but she was available to answer all our questions when necessary. She was very knowledgeable about the stock and explained all the available options and was able to reassure us when we had concerns as to whether the sofa material was suitable for our cat. It was a pleasure to be advised by her. Just have to wait several weeks for the sofa to arrive.

We had a very positive experience with William and Brenda in Paisley, both extremely helpful and assisted us finding our perfect couch for our brand new home!

Jess at derby was great

5 star service from Sean in uddingston sorted both our sofas

Brian at Highgate was fantastic with his service and helping us! He made us feel reassured and made sure everything was fine with our order. Brian also reassured us that we could come back if we have any more enquiries! We’re very happy with the service we received! Thank you so much Brian!

Liam was so helpful at the Stockton store we bought a table and chair went through everything we needed to know really happy with the purchase.

William in Paisley helping buying sofa and dining table set a pleasant experiance.

Jess at derby was great

Visited Derby store today and spoke with Jess. She has been incredibly helpful with our decision on a sofa and has spoke through all the different things you offer etc.

Highly recommend this store and speaking with Jess :)

Visited Derby store, spoke to Jess.customer service was great and she was a great help for us.

Thanks to Chelsea in Paisley for all your help

Cathy at Gateshead was very friendly today and very supportive, offered lots of advice and made the experience of purchasing a sofa very straight forward and easy. Excellent customer service and overall experience.

Great experience purchasing our first sofa. Service was very smooth with friendly and knowledgeable staff. Brendan and William in the Paisley store were particularly helpful.

Kat @ NCF Cardiff. Great experience, really friendly and helpful.