NCF LIVING Reviews 

Big thanks to Josh in the Swansea store for helping me with mattress shopping. He listened to my needs and showed me some great options in my price range! Not pushy and very helpful

Paul was very welcoming and helpful! Very good customer service and will be returning to Stockton store soon, as I'm very interested in a sofa!

We didn’t buy anything in the end, but the young lad showing us around was fantastic and really understanding. Think his name was Joshua. Cheeky chappy, but in a good way.

Stay clear of this Company. We ordered a sofa in April, it was delivered in July by two men who pretended they couldn’t speak English and who had no idea about how to move furniture. The left the sofa in the garden and walked away.
My son brought the sofa inside to find it was not as described, faulted and resembled something from TEMU. We immediately rang NCF and were promised a call back which never came. After weeks of calling, emails, and requesting a manager call back they eventually emailed to say they were sending an inspector.
The inspector came 30th and agreed the sofa was faulty. After more disputes and ignored emails they eventually sent the same useless company to collect the sofa on 24th August.
Their policy states I would be refunded in four days. It is now 30th September and they are again ignoring my calls, Emails and formal complaints. They now have the sofa and 1k of my money.
NCF know exactly what they are doing. They aren’t registered with an ombudsman which means I will have to go through small claims.
PLEASE AVOID THIS COMPANY AT ALL COSTS

Just want to mention NCF Stockton, Paul was very helpful and had fantastic customer service skills. I will definitely be calling back to the store.

Thanks Shaun at Stoke you were very patient and helpful

Just recently in your store browsing and was served by Brendan, he was very friendly and knowledgeable. I’ll be back to purchase in the near future and will certainly be looking to be served by him again.

Mother in law bought sofa ,was told 7 to 10 days delivery had her sofa in stock ,10 days later no communication from company , phoned was told end of september , went into edinburgh store on tuesday was told 19th of october , got a phone call today to say thsy cannot give a date for delivery , asked for refund was told they will gst back to me !!! Still waiting 😡😡😡😡

Debbie@chester was a great help when choosing our new living room furniture and sorted everything for us , very polite and helpful.

Visited NCF on 26th September at merryhill looking for a new bed the sales assistant Danielle was amazing she showed us everything we was looking for very pleasant and a really nice girl would highly recommend

Mark, Bristol was extremely helpful with knowledge on the beds, sofas and offered great advice. Il be back to see Mark for a sofa in the coming months, looking forward to the beds arrival. Thank you Mark.

Popped into the Stockton branch for a bit of home decor inspiration. Shaun was extremely helpful and put me at ease whilst browsing the store without feeling the pressure of purchasing anything.

He was very friendly and was engaging with all customers creating a welcome and friendly environment. I would definitely shop here again

I would like to highly recommend Grant at Uddingston for helping me in my search for new furniture he was very polite and well mannered and I will certainly be back to see him.

Sean at the Stockton-on-Tees branch made our whole shopping experience a pleasure rather than a chore. I have never seen a manager interact with his staff and the customers the way he did including putting something on the TV for my little boy to keep him occupied. If every store operated this way there would be less closed shops in the high street.

Was served today by Brendan in Paisley very helpful 👍🏻

I had a great experience purchasing furniture from Mark. He was extremely friendly, helpful and professional from start to finish, and went above and beyond to make sure everything was perfect. He was always easy to communicate with, very patient and genuinely cared about making sure we were happy with our purchase. The furniture is beautiful and we are extremely pleased with it. Mark made the whole process smooth and stress-free, and his excellent customer service really stood out. I would highly recommend Mark to anyone looking for great-quality furniture and exceptional service!

Huge thank you to Josh in Swansea for his patience with is today! He deserved a coffee and a pay rise for putting up with us! Can’t wait for our new sofa to arrive!

Brendan in Paisley was great and helped me pick the perfect sofa. Thanks again.

Brendan in Paisley was very helpful, great service 👏