NCF LIVING Reviews 

We are still waiting for our fast delivery sofa that was ordered over two months ago !
Still no delivery date .
I’m really sick of this company .
We will never use them again and would not recommend anybody else to use them .
I expect to cancel my order very soon and demand a full refund

This is without a shadow of doubt the worst customer service I have ever experienced in my entire 60 years of life nothing can come close to it believe me. Having ordered a suite which was apparently ready to go as it was sitting in the warehouse and could be delivered within 3-5 days. Im still waiting 47 days later without any seating at home as my old suite was given to charity under the promise of a quick delivery.Apparantly one item is now missing having made endless phone calls countless emails and gone down every avenue you can use to find an simply answer to have you got this missing item or not,all i keep getting is the same answer over and over and over again its with our warehouse team as urgent. 47 days later still nobody can give me a straight simple yes or no answer to have you got this item or not. Its absolutely shocking and diabolical customer service. They do not reply at all to most of your emails will not answer calls and you cannot get a reply from the contact hub or customer complaints or head office im lost for words its that bad. So please if your a customer thinking of buying off this company : DO NOT BUY ANYTHING FROM THEM : you have been warned. Still waiting for answers now its unbelievable. Will keep all customers updated on here to let you know what happens next.

Fantastic service by Hidar @ Warrington store. Very professional and knowledgeable. Thank you Hidar

I want to say a huge thank you to Margarita for all her help with my new table and chair set. She was so friendly, knowledgeable, and took the time to show me all the options and explain everything clearly. She made the whole process easy and stress-free. I’m absolutely delighted with my purchase!

Margarita gave us amazing customer very helpfull and gave us an amazimg experience <3

Allow an additional 2 or 3 weeks for any delivery date

Very friendly experience buying our new sofa this evening, Christina was extremely helpful and friendly and made the experience easy and straightforward, highly recommended!

Good experience and nice furniture, plenty of options. Zahid found us exactly what we were looking for !

Fantastic customer service from Ashraf very helpful and patient thanks so much
Love the variety of options and easy delivery

Ordered a new bed frame which arrived without parts essential to assemble.

Told we would be contacted within 48 hours & we still have no contact over a week on.

Several calls to customer services have yielded either no resolution or timescale for completion or no answer at all.

Very disappointing customer service and delivery experience

I ordered a Freya RHF Chaise in Beige from NCF Living on 2 September 2026. My order confirmation stated an approximate 4–5 week lead time, but I have now been told that delivery is expected around 20 October, which is a significant delay.

What has made the situation even more frustrating is the lack of communication. I tried calling customer service twice, spending over an hour on one call and around 50 minutes on another, but nobody answered.

I urgently needed the sofa by 7 October and have tried repeatedly to resolve the situation, but I have been unable to speak to anyone.

Very disappointing experience so far. I hope NCF Living improves its communication and customer service because customers should not have to spend hours trying to get an answer about an order they have already paid for.

Warm and friendly welcome as soon as I walked in.
Very good product range here.
The store manager Margarita and her colleagues were very helpful. I Will return to NCF soon.

I have waited now 1 hr 21 mins so far trying to get through to customer services! Just to check on a delayed delivery of a sofa.
This is an extremely poor service

Fantastic service. Cant wait for sofa to arrive

Dean at Stoke was so helpful , not pushy at all, very friendly and lovely service ! Also does a lovely cappucino

Thanks, Liam at Leeds

Staff in shop absolutely wonderful, but behind the scenes there have been massive problems. Ordered a sofa and asked them to hold it an extra 3 week for delivery, not a problem they said… 12 weeks later we still have no sofa!! They gave the one reserved to me away to another customer, so had to choose another and still waiting for that. Always getting told someone will contact you but no one does, and to top it off I am currently on phone waiting and its been 42 mins so far. So honestly would advise you to buy else where because the service SUCKS to be honest. Only left 1 star because it wouldn’t allow me to leave none. **Edit- hung up after queuing for 48 mins, absolute piss take.

Dave at ncf cardiff was so polite and helpful very nice man

I came with my friend to help her choose a sofa. We were greeted by Arfan at the preston branch.
He was extremely helpful and friendly with good banter. He was patient, knowledgeable and made the whole process of choosing my sofa really easy. Nothing was too much trouble — thank you for all your help!