NCF LIVING Reviews 

Lovely sofas, and Piers was very helpful

Shannon from Stockton was exceptional when assisting us to choose and buy a new sofa and dining set. No pressure but lots of information helping us in our decision to purchase both. I would really recommend visiting this store which offers a great range of furniture. Well done Shannon - the crazy chicken lady!!

Visited derby spoke to jess

Simon at Derby

Shannon from Stockton friendly and easy to deal with.

Quick n simple, bargain. Love my new sofa.

Great service, helped by Naz in the Leeds store - quick and easy to order!

Great service from Joe at Glasgow

Brian at Highgate Birmingham was very professional, friendly and patient. We just purchased a mattress after a long search. His advice and candour led us to the choice for us. We really appreciate the help!

Brendan in paisley top man. Great guy. Thanks for your time today. Cant wait for our new sofa

Amazing experience from Richard at NCF Edinburgh
Answered any questions we had regarding buying a sofa. Great service and will defiantly would recommend to family and friends

Dave@ncfcardiff lovely man, not pushy but full of knowledge

Dave@NCFCardiff was great. Very knowledgeable. Thank you for all the help.

Telmo provide Excellent service! Beautiful sofa at very low price. Complementary drink on the house!

Great I highly recommend

I was served by Dave, who was really helpful when I explained what I needed. I purchased new sofas and a chair which I'm really happy with😊

Naz at Leeds was very welcoming and helpful. Thank you

Dave @NCF Cardiff was very helpful, friendly and informative regarding the different types of dining room furniture. We chose a dining room table and chairs set. Dave explained everything clearly from start to finish. Would highly recommend

If there was a minus star button that's what we'd be using. After a decent start at the store in Rugby it was all downhill. We ordered a mattress on 4 September 2026.Subsequently arranged for collection of the one we had on 17th by the council. Believed this was a sensible time scale as delivery was due in 5 - 7 days; however, come 17th, still no new mattress. If we cancelled collection of ours it was non transferrable and no refund; it was £42 so went ahead as we'd also arranged a friend to call on way home from work to help carry it downstairs. It's 10 October and we are still without the mattress. Long story involving so many calls to customer services, so many unanswered calls to customer services, emails to customer services, 2 trips back to store, an eventual agreement for Customer Services Manager to ring us daily with an update blah, blah, blah. This is the first time we had telephone communication during the whole period. No real explanations have been offered.Last Monday CS Mgr told us mattress was loaded onto delivery van and would be here definitely this week. Guess what - not here. Legally now, thankfully due to the Customer Rights Act of 2015, we are able to cancel and receive a full refund. We were told by ncf Living that if we cancelled earlier we'd forfeit 25% of the purchase price; rather a lot on a £1000 mattress. We have started a Visa Dispute and are told this will result in us being totally reimbursed. We are taking this action because we are not confident the company will handle a refund any more efficiently than they have the present situation. A sad complete shambles. Be aware before committing to a purchase from this store. Total incompetence.

khalid at the Bradford store was very good at customer service