NCF LIVING Reviews 

55,930
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 14,027 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional support provided by staff members who take the time to understand individual needs without being pushy. Buyers enjoy browsing the store comfortably, finding friendly assistance readily available when making important household purchase decisions. Though some customers encountered frustrating delivery delays or received damaged furniture items, reaching out for assistance proved challenging. People mentioned that customer service representatives were unresponsive, leaving phone calls and online messages unanswered for weeks. A few reviewers also noted that getting problems resolved efficiently after the sale was difficult and stressful.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting friendly, knowledgeable, and patient... See more

Product

Reviewers mention positive feedback about product, highlighting knowledgeable staff and comfortable furniture... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and knowledgeable staff... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising specific staff members in... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that while some experienced quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We had such a great experience with Brendan in Paisley branch when choosing our new sofa. He was incredibly attentive and helpful without ever making us feel pressured or rushed. He gave us... See more

Company replied

Rated 5 out of 5 stars

Great experience, walked in looking for our first couch and Aaron in Paisley, came and helped us. Walked us through all the options, was incredibly helpful and, when we changed our mind at the last mi... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience at NCF Manchester, especially thanks to Tony, our sales advisor. Tony was very friendly, patient and professional. He explained everything clearly, answered all our ques... See more

Company replied

Rated 5 out of 5 stars

Brilliant experience with Aaron in Paisley. My partner and I walked in, unsure of the couch to get. Aaron in Paisley came up to us, was incredibly helpful, explained our options and then once we had d... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Garden Furniture Shop
  6. Living Room Furniture Store
  7. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

56K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(55,930)

13,634 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great sofa

Abbey was great. Did not hassle but was thrre with help when needed. Sofas were cheaper than seen else where and really nice. We fell in love wiyh one of first ones seen and after looking at other places went straight back to buy it

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Nasa's in MK who is the best

Nasa's in MK who is the best, she is so thoughtful to her customer, I was actually looking for a smart sofa through different stores, finally I've got a perfect one from NCF. Nasa is very considerate to what customer need, like color matching pallets idea, promise for in case if any property transaction withdrawal and so on.....we need a value added service, they can do.

October 10, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Company

Sofa purchased in full and in the tracking it had the cheek to say it has been delivered. Can't get through on customer service either so technically they have taken my money said it has been delivered when it hasn't

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Today was my first time in a ncf store

Today was my first time in a ncf store. We went to the Chester store. Debbie introduced herself to us but didn't mither and let us look round.
We went off looked at other stores but come back and made ourselves at home shoes off and lay down for a good while testing two sofas we liked. We decided on the Chloe. Debbie sorted everything out for us, very easy process, great information given, the extra aftercare is a must on a sofa when you have 3 teen kids so that was must and ncf can provide at a good cost. delivery is fast and will line up perfectly for when our old sofa goes. Can't wait for our sofa now.
Thank you Debbie.

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Michael at the Leeds Birstall NCF Living

Michael at Leeds was our consultant today he was lovely and informative & told us everything we needed to know about our furniture purchases today he was patient and understanding when I couldn't make up my mind. We actually left the Leeds store before purchasing anything to look around & decided on what we wanted then went back headed to find Michael to assist us again and purchased the items we wanted from the Leeds store. He was very helpful & told us everything we needed to know lovely guy

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Experience review

Brian and TK were exemplary staff members that took their time to thoroughly go through and help me choose the best mattress for me. I’ve had an amazing experience and really grateful for the help and support they have shown me.

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Upon arrival we were made to feel welcome. Sales staff were present, but gave us time to look for ourselves, without feeling too pressured. Excellent staff support from Charlotte. [Hull Store]

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Mark @ Manchester

So so so helpful every time we have visited!! Such great service! thank you so much :) can’t wait to receive our new bed!

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Sofa searching

Dave @ncf cardiff was very helpful to us today - looks like we will be purchasing something in store - nice work Dave 😎

October 10, 2026
Unprompted review

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