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NCF LIVING Reviews 

51,637
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally helpful, patient, and knowledgeable, often providing excellent advice without pressure. Many people appreciate the personalized service and welcoming atmosphere. Reviewers are also very satisfied with the product selection and quality, noting a smooth and efficient service experience. However, some customers noted issues with delivery, including delays, partial orders, or receiving incorrect items. A few experienced problems with product quality, describing items as flimsy or not fit for purpose. Furthermore, some reviewers were not happy with customer service, citing unhelpful responses, poor communication, or feeling pressured during sales.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising individual employees for being... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Service

Consumers find service to be positive, with many reviewers recommending the company due to exceptional and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising individual staff... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simon at Leeds ncf living was absolutely brilliant. He was friendly, patient, knowledgeable and never once made us feel under pressure. He happily answered all of our questions and gave two rather n... See more

Company replied

Rated 5 out of 5 stars

Sue from Swansea has been fantastic. She has been incredibly helpful, accommodating and always willing to help. She even gave us her personal number so we could reach her if I needed anything, Noth... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing experience Arif is probably the best sales assistant I’ve ever had helpful kind funny and knows what he’s doing. Thanks Arif for the experience. Hareema was a lovely girl with a bri... See more

Company replied

Rated 5 out of 5 stars

First time shopping in this store. Amazed by selection & affordability! Bradley @ Uddingston was very helpful & professional. Gave us space to browse & quickly guided us on options to meet our needs &... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(51,637)

11,888 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

We had a great experience

We had a great experience. Tony at the Manchester store was incredibly helpful, friendly, and knowledgeable without being pushy. He made the whole process so easy that we found and purchased our sofa within just 10 minutes of viewing! Excellent customer service from start to finish. Thanks again, Tony. we’d definitely recommend NCF to anyone looking for quality furniture and a hassle free experience.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Please please please avoid this company!

Ordered a 3 seater sofa and one chair last April, waited 10 weeks for delivery that we were not informed of, had sofa for around 11 months and the 2 outer seat cushions have drastically sunken, we had taken out the insurance cover sold to us in store and tried to claim a repair but they advised sofa was still under warranty, so went to NCF and submitted online report with photos, no response, called 2 weeks later spoke to customer services who advised would escalate, 3 weeks later no response, submitted on online complaint to this day 15/7/26 no response to my complaint, eventually a third party company came out to inspect and said report would go to NCF, again 3 weeks later I had to chase, they then sent the report which stated no manufacture fault customer is happy, which I definitely am not, and had signed a squiggle for my signature in the box! Definitely not signed by me! Now NCF are saying they will not escalate any further, absolute disgrace so please be careful before you spend your money with this company.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Ashraf gave me a good service

Ashraf gave me a good service. Explained differences between the sofas which enabled me to select the right sofa for my apartment. Excellent service and care. I will definitely recommend Ashraf and I hope I meet him again when I come to get more stuff.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Morna help use buy our new sofa and chair. The information provided was ideal and the there was no pushy sales tactics.
We felt the quality of product was excellent.

July 15, 2026
Unprompted review

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