We had a great experience. Tony at the Manchester store was incredibly helpful, friendly, and knowledgeable without being pushy. He made the whole process so easy that we found and purchased our sofa... See more
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Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
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Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
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Replied to 99% of negative reviews
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Answered all our questions and helped narrow down our options. Sean in uddingston
Raj from Thurrock was great laugh enjoyed the experience
Update 8 days on from rejecting the damaged sofa ! ‘ not heard a thing from them ! They not only have my hard earned £1,400 but also the sofa as well !!! I even rang customer services 4 days after rejecting it and the lady said’ when we receive it back we will look at it !( does it really take 4 days to travel the 90 miles back ? She even had the cheek to say if we patch it back up and make it right will you still have it !!’ Absolutely not! I paid for new ! Waited 16 weeks and expected new ! As for the ‘expert fitting ‘ team ! Nothing could be further from the truth I’m afraid .we just can’t move on as they still have our money ! I’ve requested my money back several times , even in store and told them the same , this company really is onee to AVOID , already ordered a new one from a ‘proper,more professional company who have a customer service that cares, understands and more to the point can be contacted ! The stress and upset goes on !
We spoke with Debbie in Chester and from the moment she offered to help us she was knowledgable, respectful and wasn’t pushy or made us feel pressured in anyway. We found the whole experience very refreshing and easy. Her customer service was excellent and we found and purchased our bed with her. Would highly recommend her. 5⭐️
Ashraf has been very informative and helpful to self the items we bought
Ashraf was very helpful and informative
And explained everything and spent time with us
Fantastic customer service, very knowledgeable about the sofa.
Excellent demo and advise on fabric
Naz and Arif @ Leeds Birstall retail park
Excellent service from Brendan in Paisley, explained everything perfectly and very happy with everything
Neil @ Uddingston was fantastic when we came in today. He explained the different configurations we could have clearly, and we felt confident with what we were ordering. We can't wait for our dream sofa to arrive!
Neil at Uddingston’s NCF took time out without any harassing to allow us to configure and reconfigure the product we were considering.
The product quality is excellent and the price was better than other furniture stores.
Matt in Gateshead was great and his whole team are so friendly! Matt went through lots of information and came up with the best options to suit my living space and our requirments!
Matt in Gateshead was so helpful! Listened to all our enquiries, was super helpful and kind. Really informative and knew which direction to point us in to help my friend find what she was looking for.
All the men in the shop were super kind and friendly, felt like walking into a home from home.
Thank you for helping her even though she took her time haha!
Dealt with Andy from Gateshead branch.
Very pleasant, no hard sell, no pressure, knowledgeable and easy to deal with.
Would recommend the store, Andy and their staff.
We had delivery of our new sofa and dining room chairs last week. The communication from the delivery drivers was excellent we knew exactly when they were coming. They set everything up for us and took all the boxes and wrapping away with them. It was quick and easy. Bl
Big thanks to Sue at Swansea branch who organised everything. She was available to us if there were any problems or questions.
Visiting the gateshead store today to look at sofas . Met with Andy there who helped me through the buying process for my items amazing customer service very professional,friendly, approachable
Anisha at mk was amazing she should all the options
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