We visited NCF just to look at sofas and ended up purchasing a sofa, dining table and chairs! Dave was fantastic throughout — friendly, knowledgeable and really helpful without being pushy. He took th... See more
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Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
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Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
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Replied to 99% of negative reviews
Typically replies within 1 week
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Piers @ Cardiff is a great guy, helped me and my husband
Bought a dining table from the Stockton store, the staff where very friendly and helpful with the purchase
Yaz at Bradford is really good and welcoming she spoke my own language to make me feel welcomed
Yaz at Bradford is very welcoming she had great customer service skills and makes you feel at home. She helped us pick the right bed and made the sale smooth without no issues. Thankyou so much
Brendan in paisley. Absolutely fantastic. Not rushed, spent the time with me to make sure I was happy. Very patient. Thankyou
We had a great experience buying from these people in Derby Meteor Centre, seven months ago
we bought a three piece suite and it was great and a good price. But one of the power recliner chairs stopped working in the half up half down position which is a hazard to us 80 year olds. But their customer service is awful, for 2 days I have sat on the phone no one answers. I have sent two emails, still no reply and their is no phone number for the shop I purchased from. Beware.
Shambles of a company. Cannot get through to anyone in customer service. Hold music is also ridiculous. Placed an order over 2 months ago, received a damage item, chased for 6 weeks to get this resolved, only to receive another damaged item. Now all calls/emails are going unresponsive.
Matt at Gateshead was amazing, very helpful and went out of his way to make our visit a friendly and lovely experience.
Went to see Matt at Gateshead and he was absolutely fantastic. Very welcoming and helpful and helped us to buy our sofa for our first home. Had a wonderful chat and if we need anything else we will definitely be back.
Thank you to Liam at Leeds fantastic sofa at a great price
Excellent customer service from Neil at Uddingston branch. Friendly, helpful and very knowledgeable. 100% A* service. Deserves a big bonus!
I had a great experience with NCF Living Preston, especially thanks to Saad. He was very friendly and very helpful throughout the whole process. His customer service was excellent, Really appreciate his support and would definitely recommend Saad and NCF Living Preston to anyone looking for great service!!!
Absolutely brilliant service from start to finish! I’ve just purchased a sofa and couldn’t be happier with the experience. A massive thank you to Saad at the Preston store for being so helpful, friendly and professional. He made the whole process easy and stress-free, and his customer service was excellent. It’s lovely to receive such great service, and I would definitely recommend the shop to anyone looking for a new sofa. Thank you, Saad!
Excellent service, was greeted well from Saad at the Preston branch, helped us find the couch we needed, very happy,
Thank you
Derek was extremely helpful when choosing our dining table and chairs and he was very patient while we decided which and how many chairs we actually needed and saved us some money
Shannon from Stockton was fabulous. She was very kind and helpful, but also gave us space to have a look around and was there when we needed her
Yaz at the Bradford store was very helpful and informative when we were looking at a corner sofa in store. We were left to browse but she was on hand for any questions we had. We will update when we take deluvery of our sofa.
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