NCF LIVING Reviews 

56,085
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 14,250 reviews, reviewers overwhelmingly had a great experience with this company. Local consumers often highlight the exceptionally friendly and knowledgeable staff who offer valuable guidance, answer all questions patiently, and keep the store purchasing environment totally relaxing. Many buyers are consistently impressed by the wide range, great style, and wonderful quality of various furniture products available across showrooms. However, some customers also noted frustrating challenges when trying to contact the company for customer service and post-purchase assistance. Several reviewers frequently mentioned experiencing extremely long phone waiting times, unreturned emails, and significant, stressful delays with their item deliveries.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Product

Reviewers highlight positive aspects of product quality, expressing delight with their sofa and furniture... See more

Service

Users describe positive interactions with service, highlighting friendly staff who provide clear guidance,... See more

Customer service

Customers had ambiguous experiences with customer service, while some reviewers praised helpful staff members... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, simple, and quick ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited NCF just to look at sofas and ended up purchasing a sofa, dining table and chairs! Dave was fantastic throughout — friendly, knowledgeable and really helpful without being pushy. He took th... See more

Company replied

Rated 5 out of 5 stars

We went into the store in Paisley without a solid idea of what we wanted. William was incredibly helpful. He gave us clear guidance on the pros and cons of various options, providing pragmatic comprom... See more

Company replied

Rated 5 out of 5 stars

We were helped by Aiden who was so helpful and knowledgeable. He showed us all the particular furniture we were interested in and explained the benefits. He gave us time to consider the options and we... See more

Company replied

Rated 5 out of 5 stars

Charlotte at Hull store, welcomed us as we came into the store, told us where things were and left us to browse but was on hand to answer all questions we had. She was very helpful, knowledgeable and... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Garden Furniture Shop
  6. Living Room Furniture Store
  7. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

56K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(56,085)

13,765 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

We had a great experience buying from…

We had a great experience buying from these people in Derby Meteor Centre, seven months ago
we bought a three piece suite and it was great and a good price. But one of the power recliner chairs stopped working in the half up half down position which is a hazard to us 80 year olds. But their customer service is awful, for 2 days I have sat on the phone no one answers. I have sent two emails, still no reply and their is no phone number for the shop I purchased from. Beware.

October 11, 2026
Unprompted review
Rated 1 out of 5 stars

Shambles of a company

Shambles of a company. Cannot get through to anyone in customer service. Hold music is also ridiculous. Placed an order over 2 months ago, received a damage item, chased for 6 weeks to get this resolved, only to receive another damaged item. Now all calls/emails are going unresponsive.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Matt at Gatehead

Went to see Matt at Gateshead and he was absolutely fantastic. Very welcoming and helpful and helped us to buy our sofa for our first home. Had a wonderful chat and if we need anything else we will definitely be back.

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Saad at ncf

I had a great experience with NCF Living Preston, especially thanks to Saad. He was very friendly and very helpful throughout the whole process. His customer service was excellent, Really appreciate his support and would definitely recommend Saad and NCF Living Preston to anyone looking for great service!!!

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish! I’ve just purchased a sofa and couldn’t be happier with the experience. A massive thank you to Saad at the Preston store for being so helpful, friendly and professional. He made the whole process easy and stress-free, and his customer service was excellent. It’s lovely to receive such great service, and I would definitely recommend the shop to anyone looking for a new sofa. Thank you, Saad!

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful Derek

Derek was extremely helpful when choosing our dining table and chairs and he was very patient while we decided which and how many chairs we actually needed and saved us some money

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Yaz at the Bradford store was very…

Yaz at the Bradford store was very helpful and informative when we were looking at a corner sofa in store. We were left to browse but she was on hand for any questions we had. We will update when we take deluvery of our sofa.

October 13, 2026
Unprompted review

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