NCF LIVING Reviews 

Please do your research before buying anything from this company! 6 months waiting for arrival of item and customer service is shambolic. They simply take your money and do not care.

Ordered sofas 4th May with an 11-13 week delivery estimate. Multiple dates provided for arrival have not been met (Aug/Sept). No answer on customer service number (was told today they only do outbound calls! But they will let you hold for 30mins assuming you are in a queue).

No way to contact store direct. Emails to customer services are responded to by one person and take 10 days to reply to any email with generic apology and no direct contact or actually addressing the query.

Recieved a message to say goods had arrived on 14th Sept and to make the remainder payment. Despite doing this still no delivery. After multiple chasers by email received a response saying there had been logistical issues but still no date of resolution.

Went into the store they said they are unable to deal with any queries and that customer service would email me. I explained that I am not getting an adequate response but was told they cannot deal with it. I find this astonishing that there is a complete lack of customer service and the staff in store are more then helpful when making a sale but it stops once youve made the payment.

I have zero trust in this company and wish id undertaken research as this company has been on the BBC watchdog and numerous similar complaints online.

We went into the store in Paisley without a solid idea of what we wanted. William was incredibly helpful. He gave us clear guidance on the pros and cons of various options, providing pragmatic compromises and alternative options. He was very knowledgeable about fabrics and colour combinations, which helped steer our decision. We have come away delighted with our choice and confident it was the right one for our home and how we plan to use the sofa. We would recommend asking for William in Paisley the store if you are looking for a new sofa.

Fiona from Glasgow is such alvely, helpful person and can't thank her enough.

Fiona at Glasgow was a breath of fresh air from beginning to end. Such a happy, lovely, bubbly lady. Made the purchase of my sofa really enjoyable and giving me the best opinions!!!

I visited NCF Perry Barr and Darius was very helpful in helping me to find my new sofa. He was very knowledgeable and was able to assist me with exploring colour options that would suit me and my style. Overall a very good experience. I will definitely come back and will recommend this service to others.

Unbelievable service from Hildar at the Warrington store, friendly from start to finish in the store with reserving our sofa, pleasure to be sold a sofa!

Easy service, good value and cheerful staff

Lasantha at the Perry Barr Branch, was incredibly helpful and showed us all the different options available to us. We couldn’t ask for more from him and he is an incredible representative for NCF. There is a good range of products and really good prices and really good delivery times.

Matt from Gateshead branch was super helpful ! So accommodating and knowledgable. Smooth process and fab customer service 😁

Naz at leeds was brilliant at helping us make the right decision with purchasing the right dining table. thankyou so much naz

We were served by Brian at the Highgate store, he welcomed us in and respectfully let us know we could ask for help if needed. We went to explore and found the items we liked, and then spoke to Brian again who was very helpful, answered all questions and sorted out our order for us with the special delivery requirements. The whole process was relaxed, respectful and customer service focused. We didn’t feel pressured or rushed to buy, we could mooch around the store and choose what we wanted without feeling watched or pressured, all round excellent experience. Brian was fantastic.

Brian at the Highgate store was fantastic today, we didn’t feel harassed or rushed to purchase, he was attentive, waited for us to reach our own decisions, gave us relevant information without being expectant, rushing or disrespectful- when we decided to make a purchase he understood our circumstances, made the process simple and provided a brilliant service that matched our situational needs.

Nesrin was amazing! Informative and really helped me understand all my options. Very friendly and welcoming. Definitely will purchase more in the future!

Aron was really good in Birmingham store was very helpful and patient with us in choosing the correct product, really appreciate his services

Very friendly service, full explanation about the products we are purchasing, left us to browse . Once we found what we wanted Michael was very helpful. Would definitely recommend coming here again to purchase from this branch .

Michael from Leeds

Michael @ the Leeds store was very helpful and friendly and helped us with what we wanted and explained everything perfectly

Chelsea in Paisley

Helpful accommodating and answered all questions and looked up any didn’t know at first

Dave@NCF Cardiff. Dave made us feel wrlcome and comfortable. There was no pressurising to buy. Left us to look around and helped us when we had decided what to buy.

Margo was so helpful and made great suggestions for our house