NCF LIVING Reviews 

Back in March we placed orders for a Sofa, Chair, Beds and a Dining Table and chairs. As we were awaiting completion on a new house (scheduled for midJune) we were advised to get them all on 1 delivery for simplicity, seemed the right move. Unfortunately NCF don't place the order with the manufacturer until nearer the date and as such in May when they placed the bed order they were told the ones we chose were no longer available. We therefore had to go back and order different beds which ultimately would not then be ready for mid June - we were told we had to pay everything in full by mid May to guarantee delivery, which we did. The service after this was appalling from both the Head Office and the branch, we went into the branch several times to get an update but were told we had to contact their delivery company (Furdeco) to see where our beds were. Why when our contract was with NCF should we be ringing the delivery company - this went on weeks. Mid June passed and still no beds and because it was a linked delivery no Sofa, Chair, Dining Table or chairs which were all just sat with the Delivery company. No offer to deliver them so had to wait for the Beds - these were delivered into NCF on Tuesday 23rd June and we were told Ferdico would collect them at the end of that week and arrange delivery to us. For the next 2 weeks we rang Ferdico daily and went into the branch at Birstall 3 times - yet no-one could tell us where the beds were. After asking for our rights on cancelling we were then ignored by the branch and it was forwarded to Head Office - finally they agreed to deliver the Sofa, Chair and Dining Table and chairs - this was Friday 3rd July. The beds then amazingly followed on Mon 6th July - no calls from Simon at the Birstall branch to check how things were - all they did was fob us off. We were at a loss how such a big company doing the same thing week in week out could not tell us where our goods were in the system - very poor service and pretty much no interest once they have your money.

Sue in ncf Swansea was exceptionally helpful assisting me to choose my ideal sofa

Well laid out showroom Andy @ cardiff was great

I was served by Jason at Chester and we bought some nice sofas

We attended the store with high hopes, a first we had customer service which we never had experienced before when making a big purchase like this, I even left a 5 star review (obviously deleted this now). However, please do not be fooled by this company, they only want your money and then the customer service goes out of the window. We got told to contact the store when we had moved into our house (even signed an agreement and paid a deposit) to place the sofa on order. We called the store assistants number and the company number over 20 times with never any answer! Meaning we had to re attended the store which we live 10 miles away. From this we waited 8 weeks for the sofa. The sofa arrived the complete wrong size from no mistake of our own but the store assistants who had ordered the wrong size! The people who delivered the sofa could not take this away and told us to get in touch with the company. Well this was again an impossible task. We called again over 20 times with no answer or option to leave a voicemail meaning my partner had to again back up to the store. Which resulted in us also finding out we had been overcharged by hundreds of pounds also as well as the sofa being wrong. We got told to wait for a call which we did not receive meaning we had to re attended the store and sort this whole situation out. We are now having to wait another 9 weeks for a sofa leaving us with one that doesn’t even fit in our room. AVOID this store at all costs! Hopefully we receive the correct sofa in 9 weeks….

Jim Bob at the Leeds store was very helpful. Listened to our needs and allowed us time to browse. Made recommendations and very knowledgable. Keen to see us buy a sofa specific to our own individual needs. Great guy.

Danielle was super helpful in helping us make a decision and understanding the offers available. Great service!

Will definitely be coming back for more purchases!

Anisha was very patient and helpful. She showed us all the features of the recliner and explained details well. We bought a sofa from here

Good experience overall. All questions answered and informative

William in paisley was very helpful thanks again

William in paisley was very helpful thanks for sorting our sofa

Farah, was the star of the year!

We went to NCF in Warrington..Brilliant place! After moving into a new house we were under a lot of stress with all the new bits we needed...we went her looking for a bed but ended up with a bed and a gorgeous oak Table! I can't remember the name of the guy who helped us, Scouse guy from Crosby! Great salesman, very helpful! Really good products at great value..would recommend!! Especially if you have a lot to get!

Bradley @ Uddingston was very helpful and knowledgeable.

Excellent service, excellent showroom, super clean and appreciated the air conditioning and calm environment massively.
William in Paisley couldn’t have been more helpful in helping me decide on my big treat to myself of a king size bed for my new flat! Thank you so much!

The salesman was very friendly and helpful. The purchase was processed smoothly. Jimbob at Leeds was really helpful and funny

Phillip @manchester
Brilliant service from start to finish. The salesperson was really friendly, welcoming, and helpful, giving us plenty of time to choose without any pressure. He answered all our questions honestly and made the whole experience easy and enjoyable. We’re really happy with our new sofa and would definitely recommend NCF Living.

Jack from Thurrock was incredibly helpful and knowledgeable while we were choosing our new bed and wardrobe, making the whole experience easy and stress-free. Excellent customer service from start to finish friendly, patient, and never pushy. Also he was very honest

A big shout out to Andy and Kaine at Newport road Cardiff for great customer service .