NCF LIVING Reviews 

We were served by William in the Paisley store who was very friendly, informative and transparent throughout the whole visit. It was a pressure-free experience and he advised us brilliantly. I would definitely recommend this store, and William in particular.

Jimbob at Leeds was amazing help in assisting me with buying a new mattress!

Humaira@Merryhill was a star - friendly, professional, gave great advice & made the buying process seamless

Nesrin was very helpful too talk to and very helpful with products

Top sales By Liam at Leeds, looked after us well. Very friendly, thanks

Ashraf was really helpful and couldn't do anymore for us. Really great service.

Lovely experience purchasing sofa for my first home. Thank you Nesrin for Rugby store for all your help and support in the purchasing of the sofa. Highly recommend in the future.

If you value your peace of mind, avoid this company by all means.
Firstly, they don’t pick their calls, it’s always saying they are attending to other customers meanwhile other customers are here saying they ain’t picking their calls too, so basically they are ghosting all their customers.
We were told our sofas will take 16weeks for delivery
It’s now 18weeks and they are not even replying emails nor picking their calls
This is my worst regret in 2026. Huge mistake buying from them.

Andrew so so helpful at you Seansea store. Helpful understanding and patience. Great fella. Reason we bought there was him.

Great selection at Edinburgh store and very friendly staff especially Morna she was very helpful.

Been trying to contact Customer Service now for three days no answer

Abbie in the warrington store was very helpful and persevered with our indecisive on colour. Explained everything about delivery and warranty. Definitely very happy with our new sofa and help from abbie

Hydar at Warrington has been an amazing person and he helped us to get the right coffee table too. Much recommended place for sofas too

Lewis from Highgate was very helpful spent a lot of time helping me chose the right table and chairs.
Smooth sale completion process I would highly recommend

Avoid this company at all costs! Customer service in store is good but afterwards is horrific. Ordered new sofas and bed end of July, signs everywhere say immediate delivery, we were told 14th August for delivery which we were happy with. We paid £99 which included delivery and construction of the bed. Had our old furniture removed on 13th August so rooms were clear, on the 14th we are then told items are at the warehouse and someone would be in touch the following week to arrange delivery. By 20th August we are told one of our items is not currently available so all items would now be delivered on 15th September. When we asked why can’t the available items be delivered now we were told we could pay an extra £50 and they would deliver the items they do have but would not construct the bed! Why the hell would we pay extra money for the company to do less work, their error but we should pay an extra £50 to actually get items delivered but they won’t build the bed we’ve already paid for them to build! Someone from NCF made contact on 10th September to say items in the warehouse and will be delivered week commencing 14th, it’s now the 17th and we still have no furniture. Staff at customers service are rude and unhelpful.

Best customer service 100 % recommend sir Mr Ashraf
Thank you ☺️

Great customer journey from start to finish at Gateshead Metrocentre. Wasn’t harassed upon entering. Christina measured the store tables to confirm whether the chair dimensions worked with our table at home. Moved the chairs downstairs and round the back for easier collection. Honest in pointing out a scrape on one of the ex-display chair legs and attempted to resolve. Very easy to talk to and felt completely at ease throughout the whole process to the point we missed our cinema trip as we got lost in conversation! Would definitely recommend to others.

We had the pleasure of being served by Christina in the Gateshead metrocentre store to help us choose our new sofa bed. The customer service from Christina was excellent from start to finish. They were friendly and helpful without being pushy, and took the time to demonstrate how to operate the sofa bed.

They answered our questions and chatted with us which made the whole process feel easy and enjoyable. We really appreciated their patience and professionalism and felt genuinely looked after throughout our visit.

Excellent customer service and Christina is a real credit to the company. We would definitely recommend them to anyone looking for any new furniture! We are looking forward to receiving our new sofa bed!