Store Google Reviews 10,499

Ordered a new Fitbit 8 days ago and it still has not arrived. Wanted it before going away and now it’s looking like it won’t be here. I thought it would be sent from Dublin but looks like it’s coming from Holland. Keeps getting delayed. I would have ordered from an Irish store had I know it was travelling this far. Would not recommend buying from the Google store.

Do not buy the google pixel phones. They aren't worth the money you pay for them.
My google pixel battery swell up and I've only had the phone just over 2 years, they started a process of a refund of £145 which is hardly going to buy me another phones to only the decline it. I'm now left out of pocket and without a phone because I've been advised not to use it .

Blisteringly inept and incompetent. For some reason Google decided to use an old address, from six years ago, for an item I ordered. Asking them to help via phone and email to not send it there, got constant 'investigating'. No ownership, no attempt to do anything. Luckily who lived at my old address was kind enough to reject the item as Google refused to tell DPD not to deliver it. So DPD (no complaints on them) sent it back to Google. Who still did nothing. I have had to ask my credit card company to dispute the charge as after weeks still not refunded. Poor customer service, poor processes. Buy your Google products elsewhere.

Purchased a set of bud's took longer than expected to be delivered compared to most other companies. I wasn't happy with them so arranged a return. Dropped them off at DHL drop off as requested with all the relevant labels on the box. The return was held in Leipzig on it's return to Poland? I contacted Google customer service, what a waste of time couldn't do anything and said it was up to me to sort it out? I had to complete other forms from DHL and eventually the parcel was delivered. I contacted Google again to advise them that the parcel was delivered and asked when I'll receive my refund. They told me it still wasn't delivered? I then had to send them proof it had been delivered. A day later I received notification that I'll receive my refund but it could take up to 14 days. Totally unprofessional standards from Google and will never purchase anything again from them.

I received a 35% loyalty discount for "one Fitbit device" with zero exclusions listed. When I asked to apply it to the Fitbit Air, two separate Fitbit representatives confirmed it was valid — including rep Francis on a documented chat transcript (Case #9-0149000040807).

Based on that confirmation I returned my existing device and passed on a separate store credit promotion.

Then a third rep reversed everything, said the Air was excluded, and explicitly apologized for the "misinformation" from their own team. Despite that admission they still refused to honor the discount.

I escalated formally, followed up multiple times over weeks, and even called directly on June 3. Every time — flat denial. No resolution, no escalation offered, no goodwill gesture.

The original offer had no exclusions. Their own team confirmed it twice. They admitted the mistake in writing. And they still won't make it right.

I am now worse off than before I ever contacted support — without my original device, without the store credit, and without the discount their representatives promised me.

This experience has seriously damaged my trust in Google Store and Fitbit customer service. I hope Google makes this right.

Case #2-1881000040857 | Chat Case #9-0149000040807

Regarding my Google Pixel 9 Pro Fold which i only purchase a few month now. As a long-time user and professional who relies heavily on your hardware for my business operations, I am deeply disappointed by a recent, critical hardware failure.

While using my device in the exact manner for which it was designed—opening the folding screen to complete daily business tasks—a crack suddenly appeared across the display. I want to emphasize that the device has never been dropped, mishandled, or subjected to any form of impact. The screen failure occurred spontaneously during routine operation.

As a business owner, I chose the Pixel 9 Pro Fold specifically for its productivity capabilities. However, this experience has led me to conclude that this unit does not possess the structural robustness required for the daily, professional use it is marketed to handle

I was even more mortified when customer service refused to honour any form of warranty or offer to replace my device . This device cost hundreds of pounds and seems to be a ploy to take peoples hard earned money for nothing in return. this is out of order and i dont not intend to be a victim. If you advertise a feature then that feature is suppose to be robust enough to handle at the very least everyday normal task. I hope your decision to assist me changes soon before this is escalated to an embarrassing level.

Bought my new fitbit...instant problems with google health app.
Not user friendly....back to square 1 and put data in again
Access to medical records....I doubt anyone will trust them to get on board with that.!!

After 10 years of using fitbit disappointed and frustrated.... ECG not working and numerous other bugs

EVENTUALLY spoke in chat room to raise a complaint..Google health have no!! complaint policy or ways to report

I was directed to a survey... there was no other option. No complaint reference and no-one taking ownership of complaints or dealing with them.

Big company takes over and destroys customer trust and faith overnight.
All to take over and dominate the market

I phoned to ask about ECG not working
"aware and we're dealing with it"
2 days later still waiting.

Not prepared and unacceptable google health.

Refund and move elsewhere...you've ruined fitbit for all your ready made customers

I have been a loyal Google customer for years, but my recent experience with Google Store UK support has been absolutely appalling. I needed a warranty replacement for my Spigen Rugged Armor Pro for Pixel Watch 4 (45mm). Instead of sending the correct item, they sent me a standard Pixel watch band.

When I contacted support, I was passed around to at least eight different agents (including Ben, Eliza, Myra, Mark, and Jessica) and spent hours on chat. They repeatedly told me they sent the wrong item because the Rugged Armor band was "out of stock". This was completely untrue. I sent them screenshots proving the item was currently in stock on the Google Store UK and even sitting in my basket ready to purchase.

Despite this proof, they gave me the complete runaround. They kept closing my support case, forcing me to repeatedly reply just to reopen it and explain the situation all over again. All I asked was for them to simply credit my account or refund the original cost so I could order the in-stock item myself. After stringing me along for well over two weeks, they flat-out refused, stating that the "refund option is not available for now".

A company of Google's size refusing to fix their own shipping mistake or simply issue a credit is pathetic. I am returning the wrong unopened strap, taking my case to the Financial Ombudsman, and moving away from Google, and the thousands I have spent on Google products and services for good. Save yourself the stress and buy your accessories elsewhere.

It's the world's company ever. I have made them thousands for refering codes to friends and family and they still don't want to credit my account. Which it was 10% each order up to GBP 50
Incredible I am going to throw away all my Google devices. And I have got many. Don't waste time to refer friends. They won't give you any credits

Expensive products and zero customer service. No wonder Google does not allow its stores to be reviewed. They are very quick at selling you something and very slow at helping you when something goes wrong. Google accessories are horribly expensive for what is delivered. You can buy a pixel 10 pro XL case that takes at the most $2 to manufacture for $79. Total rip-off! And the wrong size is delivered! To correct their mistakes, you need to spend more money. Outrageous!

I preordered the Fitbit Air from the Google Store, but it would not connect to my Pixel 10 phone after an hour of trying. I also spent another hour with Google support, but the representative was difficult to understand and seemed inexperienced. The only suggestion was to wait for a future software update. Very disappointing experience with both the product and support.

I rarely leave negative reviews, but my experience with the Google Store has been genuinely exhausting from start to finish.

I purchased a Pixel 10 Pro XL and accessories directly from Google. Unfortunately, I experienced ongoing technical issues affecting core functionality, including email synchronisation problems that Google support could not resolve despite extensive troubleshooting.

As someone who is registered blind, autistic, and a wheelchair user, accessible and competent support matters enormously. Instead, I was repeatedly directed to online troubleshooting, transferred between teams, and given inconsistent information by staff who often appeared unfamiliar with even basic technical concepts.

After escalating matters formally, Google eventually agreed to accept return of the handset and accessories with a refund. However, matters then became worse when the refund for returned accessories appeared as Google Store credit while, at the same time, my American Express card was charged the exact same amount (£85.48).

When I contacted support to query this, I was effectively told it was “probably” someone else using my card details, despite the charge matching the refund amount exactly and occurring at the same time. No meaningful investigation was offered and I ultimately had to raise the matter with American Express directly.

To be fair, American Express has taken the issue seriously. Google Store support, unfortunately, has not inspired the same confidence.

The most disappointing part is that none of this should have been so difficult. Mistakes happen — but accountability, communication, and accessibility matter. Sadly, this experience has left me with very little confidence in the Google Store or Google hardware support going forward.

Do not under any circumstances buy the Google Nest cam wired 2nd gen outdoor. The camera goes offline daily with constant physical intervention to keep the junk online. Google will have you following the same steps everyday. I'm now going for a more capable camera and cheaper. Why the Tapo C560WS Offers a More Stable Wireless Connection
Advanced Wi-Fi 6 Chipset: The Tapo C560WS uses Wi-Fi 6 protocols. This standard uses OFDMA and MU-MIMO to stay securely connected even if your home router is congested with dozens of other smart home devices. The 2nd Gen Nest Cam uses older Wi-Fi 4 technology, making it more prone to getting "dropped" by modern mesh routers trying to optimize network traffic.Google generally avoids issuing public statements on connectivity problems to prevent widespread panic or legal liability over what they treat as individual technical issues. They prefer handling these matters internally via Google Help, updates, and community forums.

In very unhappy I brought a Google watch 4 lte 41mm in green yet there's corrosion on the crown that has a funny strange colour and the watch will not update from a new software keeps coming up no internet connection try again later ... I been trying to send it back for a full refund and I have asked nicely multiple times by email all I got told now is they can replace it but can't have a refund in full I don't ever recommend buying any items on Google store because if it goes wrong at any point you will not get your money back all you get is the same messages I get from Google store just fobbing you off with same old broken down record on repeat by there advisors

Hardware top, Service catastrophic, i am very happy with google hardware, but ordering the google store is the worst thing you can do, the last Pixel 10 Pro doesn't work fully, support always blames it on Pixel watch and pixel watch support on Pixel phone

The warranty support is borderline fraudulent. My phone started to reboot repeatedly and the support team diagnosed a power issue and said it would be covered under warranty. Once they physically had my phone they invented damage to 'speaker mesh' and held my phone ransom until I paid an additional charge. They refused to provide any evidence of the claimed damage, or any reason why this was connected to the warranty repair.

I bought two Google Pixel 7a phones simultaneously from the Google Store Ireland. Unfortunately, both phones failed completely due to battery swelling, which I later discovered is a common defect associated with this particular model.
After a prolonged and challenging process with customer support, I received some compensation for the failure of the first phone. However, this compensation was limited to a credit, which could only be used towards the purchase of another Pixel device from the Google Store.
When the second device experienced the same battery swelling issue, I initiated another lengthy claims process. Despite my efforts Google ultimately refused to provide any compensation for the second phone.

Customer Review: ⭐☆☆☆☆
​Title: Broken Hardware, Broken Promises – Stay Away!
​I bought this Pixel 10a from the Google Store about 45 days ago for my wife, and it has been a total disaster from day one. This phone is fundamentally defective. It randomly shuts off multiple times a day—even right in the middle of a task—making it completely unreliable and essentially a paperweight.
​The hardware failure is bad enough, but Google’s "customer support" is easily the worst I have ever encountered. My wife has contacted them numerous times seeking a resolution. Every single time, they give her the same runaround, claiming they will "fix it," yet nothing ever happens. No replacement, no actual repair, just endless empty promises while we are stuck with broken equipment.
​If you are considering buying anything from the Google Store, be warned: you are gambling with your money. If you receive a lemon like we did, don’t expect them to stand behind their product. Extremely disappointed in the crappy support and the low-quality hardware. Save your sanity and buy your next phone from a company that actually values its customers.

I’m extremely disappointed with this phone (Google Pixel Pro 9 Fold). The touchscreen frequently becomes unresponsive, which makes even basic use frustrating. On top of that, I’ve had ongoing connectivity problems with both Bluetooth and Wi-Fi—they’ve been unreliable from the start.

What’s most upsetting is that less than eight months in, the main (inner) screen cracked simply from opening the device. I literally heard it crack, and now that screen is unusable—the very feature I bought this phone for.

Overall, my experience has been nothing but issues, and it’s been incredibly frustrating to deal with. I wouldn’t recommend this phone to anyone and have already discourage others from purchasing one.