The website was confusing to me. I thought I was ordering the knee pillow for side sleepers. What I got was two covers for a knee pillow
Reply from Nooro US
Hi Gary,
Thank you for reaching out! I appreciate you bringing this to our attention. I completely understand how frustrating it is to receive covers when you were expecting the knee pillow itself, and I assure you that I am here to help clear this up. 🌹
After thoroughly checking your account, I do not see an order for a knee pillow. It appears there may be some confusion, as Nooro does not actually sell knee pillows—we specialize in wellness and recovery devices. It is possible you may have purchased the pillow from a different company and the covers from us.
I will be contacting you via both phone and email shortly to clarify these details and help you find a resolution.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team