Expedited Shipping (obo) Reviews

Reply from Nooro US

Apr 2, 2026

Hi Augie,

Thank you so much for sharing your honest feedback regarding the Toenail Fungus Pen and your experience with Expedited Shipping.

I completely hear you—it is incredibly discouraging when you’re doing your part and staying patient, but the results just aren't appearing as quickly as you hoped. Dealing with nail concerns requires a lot of dedication, and I truly empathize with that feeling of wanting to see a breakthrough sooner. Please be assured that we are here to support you and find a way forward that feels right.

After checking your account, I see your purchase was made on April 4, 2025. While this falls outside of our standard 90-day money-back guarantee, I want to reassure you that we aren't going to leave you without a solution. We still want to provide a real way to help you reach your wellness goals.

I will be reaching out to you via both phone and email shortly so we can discuss your progress in more detail and find the best next step for you.

In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com.

Warmly,
Nicky
Nooro Support Team
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Reply from Nooro US

Dec 2, 2025

Dear John,

Thank you for reaching out and sharing your serious concerns with us. We sincerely apologize for the initial delay, the lack of timely follow-up, and the frustration you experienced, especially after paying for 2-day shipping. We understand that these issues lead to a terrible customer experience, and we deeply regret that this led you to believe our company was misleading.

We have reviewed your history and confirmed the details of your order:

The order you made for the knee brace, including the extra 2-day shipping, was placed on December 6, 2024.

We processed a full refund, including the shipping fee, shortly thereafter in December 2024.

I also tried reaching out to you by phone but was unable to connect, so I’ve sent you a separate email with the full details of this resolution and the refund transaction ID for your reference.

Someone from our team will follow up within the next 24 hours to ensure everything has been resolved to your complete satisfaction and to address any remaining concerns regarding the stock delay.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.

Best regards,
Nicky
Nooro Support TeamRead more

Reply from Nooro US

Nov 1, 2025

Dear Charles,

Thank you for your feedback. I'm truly sorry to hear that the brace didn't meet your expectations and that it keeps sliding off your knee, leading you to put it away—we completely understand how disappointing and frustrating that must be, and we want to make this right to ensure your satisfaction.

I called you today, and since you weren't available, someone from our team will call you tomorrow to follow up as promised, to ensure everything has been resolved to your satisfaction.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.

Best regards,
Nicky
Nooro Customer Care TeamRead more

Reply from Nooro US

Oct 17, 2025

Dear Bill,

Thank you for your feedback and for sharing your experience with the product, including the lack of instructions and how it didn't help with your knees.

I know you're not happy, and of course, your satisfaction is very important to us, we're sorry for the disappointment this has caused, and I understand how frustrating it can be when a product doesn't meet your expectations. After checking, I can see you ordered the Nooro Knee Brace in October 2024, which is outside our 90-day money-back guarantee. I also tried reaching out to you by phone but was unable to connect, so I've sent you an email with the full details of the resolution. Someone from our team will follow up within the next 24 hours to ensure everything has been resolved to your satisfaction.

If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our Brand Reputation line at 1-332-203-0567.

We're committed to helping and value your input.

Best regards,
Nicky
Nooro Customer Care TeamRead more