Rugby jersey didn't fit as sizing is different between ranges which is crazy. Not a small difference either at least 2 full sizes. Also despite NZ store is charged through international merchant so g... See more
Company replied
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Couple of tries to get some boots first time ordered the wrong size, returns take quite a while about a week when you are swapping, second time wrong size turned up but another week and got there in t... See more
Company replied
Website and ordering were easy and product is good quality. Only dropped 1 star because you don't deliver to the Isle of Man, which is one of the British Isles and has the Royal Mail, like the UK !
Company replied
Easy to order but not so easy to follow progress - was starting to wonder if the order had actually gone through as I hadn’t heard anything for a while; It did spark to life again just as I was on the... See more
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Company details
About Canterbury
Written by the company
Canterbury of New Zealand was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play.
The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury currently supplies kit to numerous high-profile national rugby teams; England Rugby and Ireland Rugby, as well as leading clubs such as Bath and Ospreys.
The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Canterbury
Written by the company
- Our Promise
- Rugby is an inclusive sport, played and watched by people of all ages, both sexes and every ability. Whether playing or watching, we’re all fans at heart. And we’re all unified through our simple love of the game. At Canterbury, we recognise that for all the glamour of the professional game, rugby belongs to everyone. So we make products in the same inclusive spirit, with ranges for all the community.
Free UK & ROI Delivery
At Canterbury we are proud to offer a fast and efficient delivery service. We are happy to send goods worldwide – and your package can be delivered to wherever is most convenient to you.
For orders outside the UK and EU, customs or import duties may be levied once the package reaches its destination country. Canterbury is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. Canterbury has no control over these charges, and cannot predict what they might be. Customs policies vary widely from country to country, please contact your local customs office for more information. Delivery times may vary due to circumstances beyond our control.
All orders placed on the Canterbury website are made subject to a shipment contract. This means that the risk of loss for such products passes to you upon our delivery to the carrier. If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your shipping confirmation email.
We offer both standard and express delivery types for UK & EU, and a standard delivery type for the rest of the world.
Member states of the EU that we ship to are; UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
In total we deliver to over 47 countries worldwide, so there are more ways to get your favourite Canterbury kit, regardless of where you are across the globe.
Your order will be carefully packaged and despatched to you and delivered within the timeframe of the delivery option you have chosen.
We use a variety of carefully selected carriers, and once your order has been handed over to the carrier, we will send you a confirmation email. In most cases carriers do not operate or deliver on Bank Holidays.
Import duty: Customers are liable for any local sales taxes or import duties charged on your item(s). Customers are also responsible for providing any information required by local customs to ensure goods are cleared. Customs charges vary from country to country, and Canterbury cannot advise how much they will be. For more information on customs and import duty charges we recommend you contact your local customs office.
Occasionally goods may be subject to delays due to customs or weather.
Contact info
1-2 The Stables Gadbrook Park, CW9 7RA, Northwich, United Kingdom
- 0800 151 0781
- https://www.canterbury.com/contact-us.list
- canterbury.com
4.0
Great
20K reviews
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Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Lack of receiving tracking number
Still haven’t received item when original it said I would receive by 10th October and only ordered as it would have suited me for coming out of hospital after knee replacement as the zip item is what I needed.
Plus still no tracking number to know when coming
October 14, 2026
Reply from Canterbury
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Easy to navigate website
Easy to navigate website, quick delivery, wonderful service, thankyou.
October 1, 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Second time I’ve tried to buy same…
Second time I’ve tried to buy same item they send same wrong item clearly something wrong besides the good quality gear the services still a mil away. They charge for return even when they are the ones making mistakes repeatedly.
October 1, 2026
Reply from Canterbury
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Very quick delivery
September 28, 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Well packaged and ideal for a gift
September 30, 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Great quality of goods and shipping.
September 21, 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good choice of products
Good choice of products, easy to navigate the site, very quick delivery.
September 24, 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
First class
Super easy to find what I wanted and order it. The rugby jersey is first class.
September 25, 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Couple of tries to get some boots first…
Couple of tries to get some boots first time ordered the wrong size, returns take quite a while about a week when you are swapping, second time wrong size turned up but another week and got there in the end loving the boots
September 22, 2026
Reply from Canterbury
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Good company to deal with
Quickly delivered, good communication, boots exactly what my granddaughter wanted , fitted well. Will definately buy from you again.
September 24, 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great buy
Delighted with order, the quality of both the rugby top and tee shirt was excellent and both items were perfect gifts for my grandson.
September 6, 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
My original purchase was stuck in the…
My original purchase was stuck in the post (informed throughout) so reordered and delighted with my goods , very good description , excellent material and well made
October 2, 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Order process easy and trousers were…
Order process easy and trousers were delivered promptly.
Unfortunately had the change the trousers as they weren't long enough. This was very easy to organise.
October 7, 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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