Rugby jersey didn't fit as sizing is different between ranges which is crazy. Not a small difference either at least 2 full sizes. Also despite NZ store is charged through international merchant so g... See more
Company replied
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Couple of tries to get some boots first time ordered the wrong size, returns take quite a while about a week when you are swapping, second time wrong size turned up but another week and got there in t... See more
Company replied
Website and ordering were easy and product is good quality. Only dropped 1 star because you don't deliver to the Isle of Man, which is one of the British Isles and has the Royal Mail, like the UK !
Company replied
Easy to order but not so easy to follow progress - was starting to wonder if the order had actually gone through as I hadn’t heard anything for a while; It did spark to life again just as I was on the... See more
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Company details
About Canterbury
Written by the company
Canterbury of New Zealand was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play.
The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury currently supplies kit to numerous high-profile national rugby teams; England Rugby and Ireland Rugby, as well as leading clubs such as Bath and Ospreys.
The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Canterbury
Written by the company
- Our Promise
- Rugby is an inclusive sport, played and watched by people of all ages, both sexes and every ability. Whether playing or watching, we’re all fans at heart. And we’re all unified through our simple love of the game. At Canterbury, we recognise that for all the glamour of the professional game, rugby belongs to everyone. So we make products in the same inclusive spirit, with ranges for all the community.
Free UK & ROI Delivery
At Canterbury we are proud to offer a fast and efficient delivery service. We are happy to send goods worldwide – and your package can be delivered to wherever is most convenient to you.
For orders outside the UK and EU, customs or import duties may be levied once the package reaches its destination country. Canterbury is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. Canterbury has no control over these charges, and cannot predict what they might be. Customs policies vary widely from country to country, please contact your local customs office for more information. Delivery times may vary due to circumstances beyond our control.
All orders placed on the Canterbury website are made subject to a shipment contract. This means that the risk of loss for such products passes to you upon our delivery to the carrier. If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your shipping confirmation email.
We offer both standard and express delivery types for UK & EU, and a standard delivery type for the rest of the world.
Member states of the EU that we ship to are; UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
In total we deliver to over 47 countries worldwide, so there are more ways to get your favourite Canterbury kit, regardless of where you are across the globe.
Your order will be carefully packaged and despatched to you and delivered within the timeframe of the delivery option you have chosen.
We use a variety of carefully selected carriers, and once your order has been handed over to the carrier, we will send you a confirmation email. In most cases carriers do not operate or deliver on Bank Holidays.
Import duty: Customers are liable for any local sales taxes or import duties charged on your item(s). Customers are also responsible for providing any information required by local customs to ensure goods are cleared. Customs charges vary from country to country, and Canterbury cannot advise how much they will be. For more information on customs and import duty charges we recommend you contact your local customs office.
Occasionally goods may be subject to delays due to customs or weather.
Contact info
1-2 The Stables Gadbrook Park, CW9 7RA, Northwich, United Kingdom
- 0800 151 0781
- https://www.canterbury.com/contact-us.list
- canterbury.com
4.0
Great
20K reviews
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Paid for next day delivery and they…
Paid for next day delivery and they came the day after. DPD are terrible
September 11, 2026
Reply from Canterbury
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Shocking customer service
Shocking customer service. Poor quality boots. Never again!
September 4, 2026
Reply from Canterbury
Hi Mandy,
I am extremely sorry about your experience.
I just sent you a message. Please take a look when you get a chance.
Best Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Will not order again.
I ordered 3 items. I received in the mail 3 incorrect items. I then had to pay postage to return the incorrect items before my refund will be issued. The items I ordered are no longer in stock, so I can not order them. I am still waiting waiting on my refund, and have had follow up call and emails with 3 different customer service reps with no continuity of information nor an actual resolution.
During my initial contact, I tried to explain that underneath the address label was another persons address visible which may have been the cause of the error but the customer service representative was not interested in that information.
October 9, 2026
Reply from Canterbury
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
The jersey is faulty my son cannot put…
The jersey is faulty my son cannot put it on over his head. Do not buy.
October 2, 2026
Reply from Canterbury
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Canterbury rugby boots
Good value boots that look sturdy and my grandson says are realky comfortable to wear.
Easy to order online abd delivered quickly with the ability to follow their journey.
October 13, 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
The purchase has NOT been…
The purchase has NOT been delivered!!!!!!! Nor has customer service been able to trace the order since leaving warehouse and going to DPD. Strange that they have invited me to rate the service? This is basic stuff, innit?
October 13, 2026
Reply from Canterbury
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Got what I wanted at a reasonable price…
Got what I wanted at a reasonable price on good site
September 17, 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Junior sizing and website are poor.
Products are decent, but the website is lacking.
Firstly when you go to the junior base layer page it shows just 4 products, when actually there are more - you just have to look for them in different places.
Secondly, some junior products are in ages, ok as the size guide (which isn’t on the product page for ease) explains the chest size that it’ll fit. However the thermoreg range is sized as SB/MB/LB - nowhere on the website explains what age / chest size this will fit. When I opened a chat to ask, I was told it’s small, medium and large - again not helpful as what actual size does an LB fit?! I now have to wait up to two working days to get an answer, really?! No one knows what size a junior MB/LB is?!
Lastly, why are some junior products in SB (small boys), girls play sports too, the England red roses are everywhere yet girls stepping into rugby have to face up to leading companies having archaic sizing systems.
October 13, 2026
Unprompted review
Reply from Canterbury
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Excellent quality and fast delivery
Excellent quality and fast delivery. Bought some rugby tops and a coat as a gift, they are excellent quality and arrived next day.
August 10, 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Avoid, Avoid, Avoid - rugby boots don’t fit but company won’t exchange!
Wanted to exchange a pair of £85 rugby boots for a larger size, the website returns page doesn’t work when you type in your order number and postcode, I then tried via email, no response, I then rang them and the guy I spoke to was very unhelpful, I asked to speak to a manager who wasn’t available as in a meeting! Just wanting an exchange but apparently due to DPA I can’t have an exchange and have to have a refund and then re-buy them, Company used Data Protection Act as an excuse as to why they can’t offer exchanges - such lies, I work closely on the Data Protection Act in my workplace and it doesn’t mention anything about refunds or exchanges, they must be mixing this up with the Consumer Rights Act 2015. Won’t purchase from them again or endorse their products with others via my sons every growing Rugby career and contacts
October 2, 2026
Unprompted review
Reply from Canterbury
Hi Emma,
Thank you for taking the time to leave a review.
We are sorry to hear your experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
Reply from Canterbury
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Great quality and fast delivery
September 28, 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Had the boots about a month and…
Had the boots about a month and starting to come apart
September 26, 2026
Reply from Canterbury
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
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