OFX Reviews 

11,381
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 579 reviews, reviewers had a great experience with this company. Customers consistently praise the service for being outstanding, efficient, and providing timely foreign exchange transfers. Many people highlight the helpfulness, professionalism, and reassuring nature of the staff, who are described as well-informed and excellent to deal with. Reviewers also appreciate the user-friendly website and app, noting their reliability and ease of navigation for transactions. However, some customers also noted issues with customer service, mentioning long hold times, slow responses, and a lack of proactive follow-up. A few other people also felt that the service has deteriorated, with some experiencing delays in fund transfers and difficulties with the payment process.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the ease of use, informative... See more

Payment

Clients share ambiguous opinions on payment, with some finding the process efficient for converting and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and patience... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast transfer. Good rates. Excellent service. Needed to transfer funds from US Bank to Spain for a house purchase. OFX offered a far superior rate which on a very large amount was significant.... See more

Company replied

Rated 5 out of 5 stars

Very well informed customer service who know what they are doing and are real people! Have used OFX for many years without any issue or problems - they are not fly by night and they have much better... See more

Company replied

Rated 5 out of 5 stars

Wise shut down my account for some reason (I hadn't used it in a long time) so I had to find some other reputable money transferer because the rate my bank offered was terrible. I'm not a money person... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with OFX for the past fifteen years No problems no issues just one straight forward transaction. No worries or hassles the staff are so friendly and know what they are doing. H... See more

Company replied


Company details

  1. Currency Exchange Service
  2. Financial Consultant
  3. Money Transfer Service

About OFX

Written by the company

logo logo


Simplify your FX needs with OFX.

Get Started

Currency exchange can be complicated. OFX keeps it simple with 24/7 foreign exchange expert (we call them OFXperts) assistance and an easy-to-use online platform. Our approach combines the human touch with convenient technology, whenever you need it, wherever you are.

We grew from an idea that there had to be a better, fairer way to move money around the world. That was over 25 years ago, and since then over 1 million customers have trusted us to help move $293bn+ around the world.

Why choose OFX?

Save Time - Fast and secure transfers in 50+ currencies to 170+ countries helps you transfer quicker.

wallet

Save Money

Bank-beating rates, paired with better market strategies, better timing, and better vendor management helps maximize profits and reduce costs.

secure

Transfer Securely

Regulated by over 50 regulators globally, means OFX always operates to international security standards and monitors transactions for suspicious activity with sophisticated technology

secure

Fee Transparency

OFX provides money visibility throughout the transfer process which means no hidden costs and no surprises.

secure

24/7 Support

Real human 24/7 support from OFXperts means that no matter where you are, we are only a phone call away.

Start saving time and money - open an OFX account today!

Written by the company

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Contact info

4.2

Great

TrustScore 4 out of 5

11K reviews

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4.2

All reviews

(11,381)

554 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

OFX.COM CAN CREATE SO MUCH RISK FOR THE…

OFX.COM CAN CREATE SO MUCH RISK FOR THE CUSTOMERS FUNDS BY NOW,IF YOU USE , YOU MIGHT LOSE ,JUST LIKE THE WAY MY FUNDS WERE CONFISCATED AND LOST...
UTILIZING THE SERVICES OF OFX.COM COULD POSE SO MUCH RISK FOR THE CUSTOMERS FUNDS FROM NOW ON,IF YOU USE, YOU MIGHT LOSE,JUST LIKE THE WAY MY FUNDS WERE CONFISCATED AND LOST, BECAUSE OF OFX.COM'S IMPROPER/TROUBLED SERVICES:UTILIZING THE SERVICES OF OFX.COM COULD POSE SO MUCH RISK FOR THE CUSTOMERS FUNDS FROM NOW ON,IF YOU USE, YOU MIGHT LOSE,JUST LIKE THE WAY MY FUNDS WERE CONFISCATED AND LOST, BECAUSE OF OFX.COM'S IMPROPER/TROUBLED SERVICES:
After 8 years of being their loyal customer, In October 2025, their partner bank, with whom they collaborate for money tranfers, made mistakes and conducted unfair and unlawful assessments, resulting in my MONEY BEING SEIZED, despite the fact that I have sent all legal, real, and correct documents to OFX.com.But they did not protect me and my funds Since then, they have started to harass me with various excuses to alienate me: They either did not answer my requests, emails,complaints, and questions, or they answered very late, brushing the issue aside and trying to get rid of me by using the mask of internal processes without giving details, employing a policy of alienation and distancing you, and THEY BLOCKED my account with a ridiculous, improper reasons that they concealed, to avoid responsibility. With this unfair, unlawful, and unjust practice, they have actually undermined the service methods, working methods, and criteria of THEIR institution.There is so much risk and danger THEIR policies pose to THEIR customers with the following example:
I have checked my ofx.com account again WITH all my previous transfers/payments AT their platform from 2018 until 2026 , I FOUND THAT MY ACCOUNT DID MEET Their SO CALLED WEIRDLY UNREVEALED UNDISCLOSED INTERNAL RISK REQUIREMENTS FOR 8 YEARS UNTIL 2025 OCTOBER. BUT WHEN THEIR INTERMEDIATE BANK BLOCK AND SEIZED MY MONEY ILLEGITIMATELY BASELESSLY, INACCURATELY, THEN, ALL OF A SUDDEN MY OFX.COM ACCOUNT FOR THEM STARTED NOT TO MEET THEIR RISK EQUIREMENTS AFTER 8 YEARS LONG OF MEETING THEIR RISK REQUIREMENTS. MY MONEY HAS BEEN BLOCKED SEIZED BY THEIR INTERMEDIATE BANK AND THEY IMMEDIATELY FOUND THE SOLUTION BY RUNNING AWAY FROM THE RESPONSIBILITY IN ORDER NOT TO HELP THE CUSTOMER TO AVOID CORRECTION OF THE PARTNER BANK’S MISTAKE SO THAT THEY CAN LEGITIMIZE THEIR INTERMEDIATE BANKS * THEY HCONFISCATION.THIS HAS NOTHING TO DO WITH THE NATURE OF THIS INDUSTRY!!..THIS IS BARELY ABOUT THEIR ESCAPE FROM THE RESPONSIBILITY ! THRY CHOOSE THE WAY TO VICTIMIZE THEIR CUSTOMER AND DUMP THEM.THEY ARE THE ONE WHO RUN AWAY AND CREATE THIS KIND OF NATURE OF THE INDUSTRY THROUGH THEIR INTERMEDIATE BANK'S SEIZURE OF THE CUSTOMER’S FUND & BY THEIRBILLEGITIMATE SERVICES!!.THUS OFX.COM BECAME SO RISKY AND DANGEROUS TO UTILIZE THE SERVICES FROM.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Efficiency of Izforex

I have found the staff friendly and very helpfull I also appreciate the short time frame from completing the transaction with Ozforex to receiving the funds into my RSA account

July 1, 2026
Rated 5 out of 5 stars

Fast secure and reliable

Fast secure and reliable. The best option for international money exchange and transfers.

July 1, 2026
Unprompted review
OFX logo

Reply from OFX

Thank you for your kind review, Craig. We are pleased to hear that you are happy with our delivery speed and service. We’re here 24/7 to help with your future transfer needs.

- OFXpert, Sarah

Rated 5 out of 5 stars

Gave confidence in the security of the…

Gave confidence in the security of the transfer and worked to give the best exchange value.

July 7, 2026
Unprompted review
OFX logo

Reply from OFX

Thank you Joanne for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support.

-OFXpert, Sophie

Rated 5 out of 5 stars

Easy to get quote

Easy to get quote. Ease of sending to Europe. Excellent communications.

June 2, 2026
Unprompted review
OFX logo

Reply from OFX

Thank you Mark. We’re delighted to hear that you had such a great transfer experience with us. We appreciate you taking the time to leave us a review and share your thoughts.

-OFXpert, Sarah

Rated 5 out of 5 stars

easy to use

easy to use, regular progress comms

July 1, 2026
Unprompted review
OFX logo

Reply from OFX

Hi Michael, Thank you for taking the time to leave us a review. We appreciate you sharing your thoughts. -OFXpert Dave

Rated 5 out of 5 stars

Great customer service

July 2, 2026
Unprompted review
OFX logo

Reply from OFX

Thank you for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support. -OFXpert Dave

Rated 5 out of 5 stars

easy

easy, efficient, helpful service

July 1, 2026
Unprompted review
OFX logo

Reply from OFX

Thank you John. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers. OFXpert, Dave

Rated 5 out of 5 stars

My wife and I recently used OFX to transfer our retirement savings

My wife and I recently used OFX to transfer a large amount of USD. Moving that kind of money is incredibly nerve-wracking to say the least!

The bank rate to transfer was terrible in comparison to OFX but we were very very nervous about using a third party.

Thankfully, we had Richard looking after us. He made the whole process entirely stress-free. He was incredibly patient, kept us in the loop every step of the way, and made sure everything went perfectly smoothly. When you're dealing with retirement savings, having someone on the other end who actually communicates and knows what they are doing makes all the difference.

Highly recommend OFX, and a massive thank you to Richard for his outstanding help!

July 3, 2026
Unprompted review
OFX logo

Reply from OFX

Hi Matt, Thank you for letting us know about the great experience you had with your account manager Richard. We appreciate you taking the time to leave a review and will be sure to pass your kind words on. Thank you for being a valued customer and continued support of OFX. -OFXpert Dave

Rated 5 out of 5 stars

I have been using OFX for a number of…

I have been using OFX for a number of years and have found they have the best rate usually and there platform is easy to use.

July 2, 2026
OFX logo

Reply from OFX

Thank you Sharon. We’re delighted to hear that you had such a great transfer experience with us. We appreciate you taking the time to leave us a review and share your thoughts. OFXpert, Dave.

Rated 1 out of 5 stars

This is a poorly thought out app

This is a poorly thought out app. First, my credit union told me to use it however NOT ONE person there had actually made a transfer. I tried to get it set up. Was insanely hard, and then when i tried to link in my account, the credit union was not even listed! No one at OFX or the credit union could figure it out. That was one year ago.
NOW, i wanted to wire money again, Canada to USA. Went to Credit Union. THEIR tech person wa able to set it up. BUT, now they emailed at 1:40AM wanting more info. Called them at 04:00 and spoke with them. Thought it was done. NOW I get an email saying they need an INVOICE! Dont have one, not needed by me. Compliance insists they said. So waiting for a call to tellme EXACTLY why because if i want to tranfer money to a friend, i should be allowed to do it. NOT GOING TO USE THIS APP EVER AGAIN. WILL GO TO THE CREDIT UNION AND LIKELY MOVE OUT MY MONEY TO AN INSTITUTION THAT FUNCTIONS BETTER.

June 29, 2026
Unprompted review
OFX logo

Reply from OFX

Hi DRAL, Thank you for contacting us in regards to requested documentation. Our compliance team requires supporting documentation from time to time, as OFX is facilitating transfers on your behalf. We operate in a highly regulated industry, and might need to request documentation at different stages within the transfer process. We apologize for any inconvenience this may have caused. A supervisor has reached out however, should you require and additional assistance, we are available 24/7 and can be reached at +1-800-680-0750.

Rated 1 out of 5 stars

DO NOT BOTHER USING THIS APP!

This is a poorly thought out app. First, my credit union told me to use it however NOT ONE person there had actually made a transfer. I tried to get it set up. Was insanely hard, and then when i tried to link in my account, the credit union was not even listed! No one at OFX or the credit union could figure it out. That was one year ago.
NOW, i wanted to wire money again, Canada to USA. Went to Credit Union. THEIR tech person wa able to set it up. BUT, now they emailed at 1:40AM wanting more info. Called them at 04:00 and spoke with them. Thought it was done. NOW I get an email saying they need an INVOICE! Dont have one, not needed by me. Compliance insists they said. So waiting for a call to tellme EXACTLY why because if i want to tranfer money to a friend, i should be allowed to do it. NOT GOING TO USE THIS APP EVER AGAIN. WILL GO TO THE CREDIT UNION AND LIKELY MOVE OUT MY MONEY TO AN INSTITUTION THAT FUNCTIONS BETTER.
To your reply OFX:
It got even worse. I supplied an invoice. Then you wanted a tenancy agreement. Then. Beyond that you insisted on a pdf of my bank statement! That is full over reach by ofx. Not required! Never going to give that to you!
I spoke with a compliance manager. She insisted they had the right to adk. I agree. I have the right to refuse. Ofx had my money, but they refunded quickly. I have closed the account and removed this app. I have sent a full overview to the credit union. I recommend they discontinue with ofx.
This level of interpretation of compliance in the name of anti money laundering and fraud protection is a blatant invasion of privacy. Disgusting!

June 28, 2026
Unprompted review
OFX logo

Reply from OFX

Hi Alfred, Thank you for contacting us in regards to requested documentation. Our compliance team requires supporting documentation from time to time, as OFX is facilitating transfers on your behalf. We operate in a highly regulated industry, and might need to request documentation at different stages within the transfer process. We apologize for any inconvenience this may have caused. A supervisor has reached out however, should you require and additional assistance, we are available 24/7 and can be reached at +1-800-680-0750.

Rated 2 out of 5 stars

I was having no issues with them until…

I was having no issues with them until they just locked my account after trying to make a couple of card payments that weren't strange or dodgy.

Zero communication from them or their partner bank.

Absolutely terrible way to treat customers.

June 29, 2026
Unprompted review
OFX logo

Reply from OFX

Hi Will, Thank you for taking the time to leave a review. We are sorry to hear that your experience so far is not a positive one. To further look into this matter, can you please email us at reviews@ofx.com so a supervisor can urgently resolve this. We are also available anytime 24/7 at 0207 614 4194 and can help you over the phone. OFXpert, Dave.

Rated 5 out of 5 stars

Very easy to use

Very easy to use , secure , reliable .. Excellent worry free transfer of money

June 30, 2026
OFX logo

Reply from OFX

Thank you Jimmac for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support .OFXpert, Dave

Rated 4 out of 5 stars

A few hipcups

A few hipcups, now waiting for funds.7

June 30, 2026
OFX logo

Reply from OFX

Hi Mali. Thank you for taking the time to reach out and leave us a review. Keeping your money secure is our top priority. Our OFXperts are available 24/7 to help assist with any concerns you have on our toll free line at 1300 300 424.

-OFXpert, Sarah

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