Oliver Jewellery Reviews 

3,434
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 543 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high standards of the business. Customers frequently mention that the staff are exceptionally helpful, professional, and knowledgeable during their visits, making every interaction pleasant. Consumers also deeply appreciate the remarkably prompt shipping and the fact that luxury items arrive safely in the exact condition described online. Some reviewers were not happy with occasional shipping delays, noting that packages took longer than expected or arrived with minor packaging flaws. A few other people also felt that response times to online questions could be rather slow, or noticed minor discrepancies with product accessories.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting that items arrive in excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast shipping times,... See more

Staff

Customers consistently note positive experiences with staff, highlighting that team members are very... See more

Quality

Customers had positive experiences with quality, noting items arrived in excellent condition and exactly as... See more

Service

Users describe positive interactions with service, highlighting prompt, professional staff and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good service, helpful sales people. There was a bit of a wait to get in, but understandable. I looked up what I wanted online, the item was available, in great condition. A nice experience overal... See more

Rated 5 out of 5 stars

Oakville person 5 Stars all thee way. Web site easy to navigate, ( you don't have to be tech savvy). Transaction smooth, delivered a day later. Delighted with item. Yes I will most definitely... See more

Rated 5 out of 5 stars

Made my first purchase from Oliver's and I'm impressed. Bought used high end watch, which arrived promptly 1 week after purchase. Along with the watch they include a written certificate of appraisal a... See more

Rated 5 out of 5 stars

Complete suite…item w/bag n box…I’ve been pondering n finally purchased Tiffany Bracelet 21 Return to Tiffany hearts…here’s what makes it Fab the hearts are engraved on both sides…no matter how it’s... See more


Company details

  1. Jewelry Store
  2. also in
  3. Bags and Luggage Store
  4. Gold Dealer
  5. Handbags Shop
  6. Jewelry Buyer
  7. Watch Store

Written by the company

Oliver's is a trusted family-owned business, proudly serving customers since 1971. We specialise in buying and selling authenticated pre-owned luxury jewellery, luxury watches, designer handbags, and accessories, offering exceptional value with pre-owned luxury at up to 90% off. Shop iconic brands including Cartier jewellery, Louis Vuitton purses, Tiffany & Co., Hermès handbags, Chanel, Rolex, Omega, Van Cleef & Arpels, Gucci, and more. Our mission is to be the most trusted destination for authenticated luxury. Whether you're buying your next investment piece, selling luxury jewellery or watches, or looking for a pre-owned designer handbag, we provide honest advice, expert knowledge, and complete transparency at every stage. Every item is professionally authenticated and carefully inspected, giving you confidence in every purchase. We believe luxury shopping should be clear, respectful, and pressure-free. Our experienced team takes the time to understand your needs, answer every question, and help you make informed decisions without sales pressure. For over 50 years, our reputation has been built on trust, integrity, and exceptional customer service. Every client is treated with patience, respect, and genuine care because long-term relationships matter more than short-term sales. At Oliver's, you can buy and sell luxury with confidence, knowing authenticity, value, and outstanding service always come first.

Exceptional Service

Written by the company

Luxury service comes as standard.
We believe every customer deserves patience, respect, and genuine care, creating a relaxed experience with no pressure to buy or sell.

AUTHENTICITY IS EVERYTHING

Every item is expertly authenticated, so you can shop with complete confidence.

Our in-house team of gemologists, horologists, and luxury brand authenticators carefully inspect every item before it is offered for sale. With decades of experience and hundreds of items authenticated each day, we apply rigorous standards to verify authenticity, quality, and condition. Every piece is thoroughly vetted, giving you complete confidence that your purchase is genuine and exactly as described.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,434)

537 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Appraisal was incorrect

Appraisal was incorrect - Brought a Rolex 16234 (Receipt#38-1179) has a white gold fluted bezel instead of stated steel bezel in the appraisal. Saleman promised to mail me a corrected appraisal but after 2 weeks still hasn't received any. After contact Oliver and now updated appraisal will be mailed to me. Thanks to Odafe being so professional and his friendly assistance on this issue.

October 23, 2026
Oliver Jewellery logo

Reply from Oliver Jewellery

Thank you for bringing this to our attention. I'm very sorry for the delay in receiving your corrected appraisal. This certainly should not have taken this long, and I completely understand your frustration.

I understand you've since been in contact with our Customer Service team, and Odafe is arranging to have your corrected certificate mailed out today.

I'll also be looking into what caused the delay, as we want to ensure situations like this are handled more promptly moving forward.

We sincerely apologize for the inconvenience and appreciate your patience and the opportunity to make this right.

Best,
Elizabeth
Customer Service Manager

Rated 5 out of 5 stars

Did you know that you can bargain their…

Did you know that you can bargain their prices?
I gave them a reasonable offer on a Gucci bag I wanted and they quickly accepted! It was promptly delivered in a beautiful black silk protective cover and a certificate of authenticity in a sealed envelope.
Very classy and professional.
Thank you Oliver’s!
Caroline P.

October 27, 2026
Rated 5 out of 5 stars

Oliver's make me happy!

I have dealt with Oliver's for many years now and have always been extremely satisfied with their products.
When I have shopped at the Yorkville location
in person or online I have never been disappointed.

October 30, 2026
Rated 5 out of 5 stars

Chanel jumbo CF

I bought a Chanel jumbo CF from Oliver jewellery. The item as described, and the price is fair! I’m very happy with my purchase. I will recommend Oliver jewellery to my friends Oh, and anyone who want to find good price on designer bag!

October 24, 2026
Rated 5 out of 5 stars

10/10 Experience

I had an excellent experience! The item arrived just as advertised and in beautiful condition. Communication was clear and shipping arrived within 24 hours. I’m so happy with my purchase and i will be definitely making another purchase from Oliver’s in the future!

October 27, 2026
Rated 5 out of 5 stars

Just need some clarification about the…

Just need some clarification about the item that was bought

October 27, 2026
Oliver Jewellery logo

Reply from Oliver Jewellery

Thank you so much for your 5-star review! We truly appreciate your support and would be happy to provide any clarification you need regarding your purchase.

Please feel free to reach out to me directly at info@oliverjewellery.ca, and I'd be more than happy to personally assist you and answer any questions you may have.

Thank you again for choosing Oliver Jewellery!

Best,
Elizabeth
Customer Service Manager

Rated 5 out of 5 stars

Excellent Service!

My experience with the customer service over the phone with Elizabeth was excellent. She took the time to answer my questions, and she was honest and very professional. She also followed up with a return call as she had indicated in our conversation. The products are true to what is stated online and better. The product I received was excellent, down to the delivery and packaging. The service after the purchase was excellent as well. You don’t often find service of that nature anymore. Very impressed and would certainly consider purchasing again. Worth recommending.

October 27, 2026

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