Optimum Reviews 

I am forced to give a star. This is why they get one star for me otherwise I would give them nothing. I moved out of the area to another area, they don’t provide services for., They told me to keep the router and then sent me to collections for not returning it when I arranged to return it they said if I could drop it off at the nearest optimum which was thousands of miles away since I live in a completely different state in a completely different part country I told him there was no optimum near me for thousands of miles. So they sent me a mailing label to FedEx it back.. I was on the phone with them when I returned it then they would not take the money out for the router and service fee, but they took my card number in case I didn’t return it to charge me $130 for the router and $20 service fee it was returned and I have proof it was returned three days later after it was returned and signed for they still took the money out of my account and when I called them, they said they would return the money to my account in 7 to 14 days. They did not do that when I called them back. They said oh my goodness we will escalate this. They refunded only $20. I called them again a week later and they said oh we sent you a card for the rest of the $130.00 they pull money out of your account when they say they’re not going to and then say they’re going to refund your account , then they mail you back a Visa card instead of refunding your bank account. This is the shadiest Internet service I’ve ever seen and they are very shady financially Do not trust them. I would not get them as a provider even if you have to pay more money for a different Internet provider I would do it. These people are a scam and they will rip you off at every corner. They lie, cheat and steal..

The absolute worst experience I've ever had with any cell service repeatedly made mistakes on my account charge me activation fees for two different lines and sent the wrong equipment and then refuse to refund my money for the activation fees totaling $100 told me I was getting a 2026 RZR and they sent me an outdated phone and refuse to refill my money and then when I told them to remove my credit card from their auto pay system they refused to remove my card and continue to build me and not refund my money I strongly suggest everybody stay far away from optimum mobile as possible and then they begged me to keep my account and offer me free service for almost a year if I was just keep my account open even though I didn't have any more equipment but still refuse to refund my money and they went on and on about how everything is refundable completely if I'm not satisfied with the service that is a complete lie

I dealt with the Optimum store located at 850 Hempstead Turnpike, Elmont, NY absolutely horrible. They charged me for a new phone. They weren’t able to resolve my phone number in one week. I’ve called so many times I tried returning it and they refusing to refund me.

HORRIBLE customer service. Internet is up and down several times a day. DON'T DO IT.

They have so many outages and such poor customer service. I’m paying more than a new customer and have been with them for 5 plus years. I’m constantly having internet issues and it is such an unreliable service

They are charging me for a phone line I did not purchase. I have no phone line with them only cable. They say "you have one but it has never been used". Well isn't that a red flag. It's never been used in today world where phones are needed. So obviously it's mistake and it should be removed from my account. However they have decided not to remove it. I am being charged for a phone line I never had and never used. AMAZING!

Worst decision ever I only called for a quote I never hooked up there equipment they trick you Hard Sell you and if they get a hold of your credit card it doesn't matter how many times you cancel they're going to charge your card I called and canceled 13 times they would not take "NO" for an answer they continue to charge me for service I never even hooked up. I ended up calling the bank and opening a case to stop the charges.

They are trained professional liars. I can just imagine the laughter and high fives that go on after they scam you.
It's a shame because the service is good. I'm finally going to switch.

Horrible. Trying to disconnect service is ridiculous! Plus when you do cut it off and return everything as they say they still find some reason to charge you for something. Horrible horrible horrible

Spoke to customer service rep Brittany on 8/9/2026. She promise to talk to the department to lower my rate which just increased by $50 per month and call me after 1 p. M. On 8/10/26. On 8/10/26 . She never called. I received a service review form on Brittany. I did not respond since I was waiting for her call. Now on 8/11/26 I call customer service and was told that Brittany entered nothing in my file and that I would have to begin over again. I did so and explained that I was disappointed with Brittany and the 30 minutes wasted talking to her. Now I was ready to answer the review on Brittany’s service and it mysteriously disappeared. Optimum is a sham and disgrace!

I never heard of them, moving to a new town, everythign in their site and things promised by phone was all lies! They will charge you more, and you will waste your life fighting to get what was promised! Hold them accountable - record your calls! sue them!

Yes, absolutely. Under Texas law, oral agreements are legally binding contracts as long as they include the core elements of a valid contract: an offer, an acceptance, and consideration (an exchange of value, like agreeing to pay $30 a month). Because you participated in the call, your personal recording is completely legal under Texas's one-party consent wiretapping law, meaning you have valid, admissible proof of the exact terms the sales agent promised

I am forced to use Optimum from my apartment complex. We only have one option for internet speed, which was technically better than my last internet provider. However, it is very slow, and my TV can never seem to connect with our new Optimum internet. It really does suck, especially when we have to pay double the amount as Tmobile. The customer service was very rude when setting up and hung up on me, even though they were asking questions that made no sense and I had every right to ask them to clarify what they were asking. I also get at least 3 calls from them a day - I have never once picked up a call. Instead, I block and report each phone number they call from, but it never ceases. Optimum is such a scam and a joke of a company. Will never use them again that's for sure!

Only giving one star as zero not an option. I live in an apartment and unfortunately Optimum is the only service they use. The costs are astronomical. I called customer service and was transferred and hung up on multiple times. I finally was able to speak to someone who told me I have to upgrade my landline to a mobile phone to get the triple play discount as whatever discounts I previously had expired. Ok fine- I gave all of my info and was told my new mobile phone would arrive on 3-5 days. Of course it never did and apparently I missed a second step of verification (which was never mentioned to me) before they shipped the phone out so they never sent it. Mind you I had to go through multiple verification steps prior to this. I spent several hours on the phone with customer service trying to rectify this problem and had to spell my name at least 8 times and they couldn’t find my account. I’ve spent several hours a day on the phone with this company and keep getting transferred around and have to give all my info over and over again. Read the reviews- don’t use this company! They want to sell you things but the minute you have a question or problem you’ll be spending hours of your time being transferred around and hung up on. Zero customer service.

I've been having an abysmal experience trying to cancel a promotional service that I was coerced into. I called to cancel before the promotion ended and it was never canceled on their end. After being charged $49 yesterday I called today seeking assistance and no one was able to assist me with canceling a service that I never used. Only offering a credit which I don't care for. I was told is that I have to wait for a manager to give me a call back after being on a phone for half an hour. The companies representative have also been reluctant to give me any reference numbers to the calls had. the one that I was able to get I had to ask for quite sternly. I'm glad I did because when I called back no one was able to even find my number or my wife's number or any inclination that I had made a phone call to cancel it before the promotion was done. Overall this was an atrocious customer service experience. I've had Optimum online for over 10 years. This experience along with the experience that I have with the installation of my fiber optic cable which was also a negative one has caused me to think about switching. If there's anyone from Optimum reading this please look up my reference number and reach out to me if you're interested in assisting me with the matter 7848-964 thank you.

my roommates and i have had optimum for a year at this point, and the first two months it worked well! after that it was a slew of never ending issues. it would always go out and take about 30 minutes to come back up. some days it just wouldn't until the next day. we called customer service multiple times, the first they REFUSED to send a technician out to us. the second time they said they would charge us if it was our fault (to us this meant they would find a reason to blame us and subsequently charge us). the third time we called to cancel because of how many issues we've had, they said we couldn't cancel when we wanted to and would have to wait a month (STILL HAVING TO PAY FOR THEIR POOR SERVICE) and that they could give us future months free but couldn't refund anything. when my roommate requested to speak to a manager, the person on the phone laughed at her and said he was the manager. never using optimum again.

As of 08-09-2026 Optimum has twice denied to Port my Home Phone Number from Optimum "Triple Play" (Triple Play is Phone/Cable TV/Internet) to my Magic Jack VOIP Account stating that the address doesn't match exactly because of the 4 digit postal code (5241) after my five digit 11210 Zip Code.
The 4-Digit postal code was added to the Magic Jack VOIP Porting request and again sent to Optimum - which they again rejected.
I've already spoken to another Optimum Representative last week and was told that my address matches exactly and there is nothing to correct.
Optimum is charging me $312.44 per month and I am trying to discontinue Optimum Cable/Phone/Internet service but need to keep my home phone number and cannot cancel Optimum Service until my home phone number is ported to my Magic Jack Device.
Optimum keeps sending rejection notices stating that the exact address doesn't match because of the extra 4-digit postal code after the 5-digit zip code to keep me chained to their ridiculously expensive Cable/Phone/Internet Service when a Magic Jack is $119.95 for 36 months of continuous phone service with zero monthly fees.

Customer service is awful. They could only schedule a repair 6 days out, and expect me to be there between 10am and 8pm.

So update on my experience with optimum and to the” Brandreviews” folks who responds to your review. They tell you they apologize for the experience you recieve with optimum and to contact them with your issues and after doing so after leaving my bad review on this horrible company I basically get the exact same thing with them. They contacted me by email after I explained my issues and after back and forth explaining the problems I’ve stated on my previous review with optimum they stated they will investigate further and contact me. That’s been an about a week if not more and i still didn’t recieve any contact from them so I decided to contact them by email. They continue to say that they aren’t notes but 200 was applied to my credit which we don’t owe since that lying batard Gabrial said we would have 6 months of credit anyways and as well as that representative Helda who said she just need us to pay 26 dollars so that our services could be reconnected and they would issue our money back and then transferred us quickly without leaving the notes that she stated so we’re left looming like we made all this stuff up.. what is the point of a recording of the business doesnt go back and listen to their staff making false promises to customers??? I told brand review personal that they’re still a fee on my account and when another email came from them it was no longer the same representative it was another person asking “ am i waiting on a call or something else they could help with” that’s their game switch representatives till you keep having to explain your case till your blue in the face and hope your just give it up and then they don’t respond and leave it in the air. Fyi Brandreviews are just gonna frustrate you more their not there to hear your issues with optimum they are there to protect them.

This company has practices that include dishonestly, theft, and lack of concern. Horrible service, deplorable customer service, stealing from customers and holding internet service hostage unless you upgrade to a more expensive plan.

Our internet works just fine, but one of the main reasons we got internet through them was for the promotion going on! We were supposed to have HBO Max for 6 months free, and it would NOT let me log in! It’s been 5 months, and I’ve called 3-4 times over it but none of their undertrained staff could help me get it working until TODAY! I asked if we could get an extension of the free HBO since it only opened up today and they said NO because it technically started 6months ago when the account open, but it DIDN'T! I’m beyond livid that they couldn’t just give me the 6 months they promised me.