It is nice big Lego design
Quality: 5
Value for money: 5
Reply from Pens.com
Thank you for contacting us at Pens.com. We are delighted to hear you love the great quality products received and we look forward to working with you again soon.
Sold by Pens.com
The information on this page is based solely on product reviews written by customers of Pens.com via Trustpilot.
Here’s what people highlighted
Quality
Value for money
Product details
Brand: Pens.com
MPN: MUL
All reviews
It was what I thought it would be not the best but what I thought
Quality: 4
Value for money: 3
Reply from Pens.com
Thank you for contacting us at Pens.com. We are delighted to hear you love the great quality mugs received and we look forward to working with you again soon.
Its a very good mug and the print was done well
Quality: 5
Value for money: 5
Reply from Pens.com
Thank you for contacting us at Pens.com. We are delighted to hear you love the mugs received which the print looks well and we look forward to working with you again soon.
I wish they showed me virtually how my mug will look like. I did not like how the wording was placed all around the mug instead of only on one side of the handle that I would have liked (smaller fonts would have helped).
Quality: 2
Value for money: 4
Reply from Pens.com
Thank you for contacting us at Pens.com. We are sorry to hear you are experiencing an issue with the order received. An email was sent to you with more details.
These are great mugs. I gave them as a thank-you to my volunteers, they loved them. Everyone commented on the great handles.
Quality: 5
Value for money: 5
Reply from Pens.com
Thank you for sharing your feedback on the products that you received. We are delighted to hear you love the great quality mugs received which is a good appreciation gift. We look forward to working with you again soon.
I choose this product because its quality mugs. Then give it out for token gift for people when family have occasion.
Quality: 5
Value for money: 5
Reply from Pens.com
Thank you for sharing your feedback on the products that you received. We are pleased to hear you love the great quality mugs received which is a wonderful gift and is suitable for many occasions. We look forward to working with you again soon.
We are very disappointed with our order. Rather than placing our logo on the side of the cup (which was the proof we approved), the logo was placed opposite the handle--a very weird placement, not a mistake on just a few mugs, but on the entire order--dozens of mugs (see photos). When we first brought this to the company's attention, we were offered a 30% discount on the order. That wasn't okay. It wasn't about the money. This isn't a product we would be proud to sell or to give out. When we requested that the mug be remade based on the proof we approved, I was informed that they would provide a refund but would not remake the mugs. Here was the reason they offered: "We do not recommend a replacement order as it may yield the same results." Based on the fact that they cannot guarantee the quality of work that they boast on their website, I will not use this company for any future promotional items, nor would I suggest the company to others.
Quality: 1
Reply from Pens.com
Thank you for sharing your concerns Lissette. We sincerely apologize that your order did not meet your expectations. We understand how important it is for promotional items to reflect your brand exactly as approved.
We’re sorry the resolution offered didn’t fully address your needs, and we regret any frustration this caused. Your feedback about our quality assurance is taken seriously, and we have reached out to you at reviews@pens.com to explore possible solutions. We truly appreciate your past business and regret that this experience has led to disappointment.
This is the second time I've ordered mugs from you. This time the logo is on the opposite side of the cup as the handle, which is odd placement. To me it's been the norm to put it on one side or the other with the handle either to the right or to the left. I would imagine that is how it was layed out on the proof I approved...that said, I didn't know placing it like that was a thing. Next time I order I guess I'll have to talk to a person before I approve the design.
Quality: 5
Value for money: 5
Reply from Pens.com
Thank you for sharing your feedback on the products that you received. We are sorry to hear the expected logo location was not met. We do have the option to have the logo printed on the left or right to have it on the sides. We look forward to working with you again soon.
It would have been nice to have the logo on both sides of the cup
Quality: 4
Value for money: 4
Reply from Pens.com
Thank you for your feedback Kathy! We understand how having the logo on both sides of the cup would be a great addition. If you would like, please reach out to us at reviews@pens.com, and we'd be happy to assist you further. We appreciate your input!
This is a great product that we purchase in bulk!
Quality: 5
Value for money: 5
Reply from Pens.com
Thank you for sharing your feedback on the products that you received. We are happy to hear you love the mugs received and we look forward to working with you again soon.
for a budget friendly ceramic mug, you cant beat this price.
Quality: 3
Value for money: 5
Reply from Pens.com
We appreciate you reaching out to us and providing your feedback on the products received. We are pleased to hear the mugs received is loved by everyone who receives them and these are cost effective. We look forward to working with you again soon.
Pen.com in the past was a great company to work with until they were bought by foreigners and their quality and customer service went greatly downhill. However, since their price was so good on these mugs I bought them even though they haven't been good to deal with lately. I was pleasantly surprised with the price, quality, fast shipping and overall good customer service and ease of buying.
Quality: 5
Value for money: 5
Reply from Pens.com
We appreciate you reaching out to us and providing your feedback on the products received. We are pleased to hear you love the mugs received which is of great price, quality, fast shipping and overall good customer service and the ease of buying. We look forward to working with you again soon.
Very pleased with the mug and working with Pen's staff.
Quality: 5
Value for money: 5
Reply from Pens.com
We appreciate you reaching out to us and providing your feedback on the products received. We are pleased to hear you love the mugs received as well as our staff. We look forward to working with you again soon.
The logos are not symmetrical
Quality: 1
Value for money: 1
Reply from Pens.com
Thank you for providing your insights on the products you received. I am disappointed to learn that they fell short of your standards. We take great pride in delivering products of the highest quality. An email was sent to you with more details regarding this issue
Ease of ordering
Quality: 5
Value for money: 5
Reply from Pens.com
Thank you for reaching out to us and for sharing your experience with us. We appreciate you sharing your experience with us regarding the products received which the ordering process is great. We look forward to working with you again soon.
There were 25 percent of them that you couldn’t read my name and number like it didn’t take all the ink
Quality: 3
Value for money: 5
Reply from Pens.com
Thank you for providing your insights on the products you received. I am disappointed to learn that they fell short of your standards. We take great pride in delivering products of the highest quality. An email was sent to you with further information regarding this issue.
perfect. Only better if the cut held 15 oz but the price was only a bit more $
Quality: 5
Value for money: 5
Reply from Pens.com
Hello Kevin,
We are elated to know that the products you received were nothing short of amazing. We strive to provide nothing but the best to our customers, and we are so glad we could do this for you. We are thankful for the opportunity to work with you and look forward to working with you again in the future. For any queries and concerns feel free to reach out to us at reviews@pen.com.
EXACTLY what we wanted! We are very happy with this product!
Quality: 5
Value for money: 5
Reply from Pens.com
Thank you for taking the time to share your positive experience with our order fulfillment service. We are very pleased to hear the mugs received is exactly how you wanted it and that you are happy with this product. We appreciate your support and look forward to serving you again in the future.
Good cup, did a good job
Quality: 4
Value for money: 4
Reply from Pens.com
Thank you for taking the time to share your positive experience with our order fulfillment service. We are delighted to hear you found the cups received good and that the job done on this is great. We thank you for making us your choice for your promotional products.
The product was great just misspelled the printing
Quality: 5
Value for money: 5
Reply from Pens.com
Thank you for taking the time to share your positive experience with our order fulfillment service. We appreciate you sharing your experience with us regarding the products received and we do apologize in reference to the misspelled printing. Please reach out to our customer support service at “reviews@pens.com “ so we can address your concerns directly.