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The information on this page is based solely on product reviews written by customers of Pens.com via Trustpilot.
Brand: Pens.com
MPN: WRT-12723
The cap for the highlighter end FALLS OFF to easy ... so I have lost a few caps so the highlighter is now exposed and air will dry it out not to mention it marking up things you don't want
Reply from Pens.com
We thank you for sharing your feedback. We are sorry that you had a negative experience. Please reach out to our customer support service at “reviews@pens.com “ so we can address your concerns directly.
The design came out a little smaller than expected, but the product is stellar.
Reply from Pens.com
Thank you for reaching out to us and for sharing your experience with us. We appreciate you sharing your experience with us regarding the pens received which is spectacular, and we look forward to working with you again soon.
It is not the product that I had a problem with it was the service of delivering the product. You stated 3 days after production. Needed pens for an event, I purchased 2nd day shipment to ensure they would arrive on time. Got an email second day because I was sending them to an address other than what was my billing but no where on your site it states this policy to pay instead of invoice if shipping to different address. So paid next day, stated it was going to production, fourth day did not hear anything about shipment of product so I called. Rep had to track down where my purchase was and I stated to her if I could not get it by Friday morning then cancel shipment and as you know this did not happen. She calls me back with a tracking number instead of cancellation. I received the package on Friday after the closure of the event so therefore could not issue these as promo. Still to this day have not received any notification about the shipment of the pens. If the rep. had not given me the tracking number, would have probably heard nothing about the shipment. Please know that this will be my first and last time that I will be making a purchase with your company. Don't advertise something and then don't do it.
Reply from Pens.com
Thank you for sharing your feedback on the products that you received. I am sorry to learn that the products you received were not up to standard as we take pride in ensuring that we deliver high quality products. Please send us an email to reviews@pens.com with the order information so that we can work with you in providing a resolution.
