I rated the bag in the middle because in my opinion it’s not always about the product. customer service plays an integral part of any transaction. I’ll start with the bag that I initially placed and paid for was discontinued even though I was able to complete the order online. I guess no one had the time to remove the bag from the site. I was contacted with an alternative which I agreed upon. I was informed by the sales rep that the first time customer discount code would be honored on the replacement bag. I received the new invoice and the discount was not listed. I reached out and the discount was applied only after I inquired. I received my 75 bags and a week or two later I received ANOTHER invoice indicating I owed $28.14. I reached out to the sales person and all I received was a call asking did I want to purchase more bags. I went ahead and paid the invoice in hopes that the calls and emails will stop. Based on customer service alone I will not order from pens.com again nor will I recommend them to anyone.
Reply from Pens.com
Thank you for contacting us at Pens.com. We are sorry to hear the tote bags received the price is higher than the original. An email was sent to you with more details regarding this issue.
