I received the wrong order after being told the order was cancelled. I reordered with new logo but when I got the order and saw it was the wrong order. I sent an email with the correct pictures but no response on how this is going to get fixed. I am not paying $224 for keychains that I cannot use when the order was supposed to be cancelled.
Reply from Pens.com
Thank you for sharing your feedback Brittany, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
