Rawlings Opticians & Hearing Care Reviews 

1,540
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 482 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their friendliness, helpfulness, and professional approach. Customers highlight the exceptional service, noting that appointments are thorough, unhurried, and informative, with clear explanations provided for eye and hearing tests. Many appreciate the personalized care, where staff genuinely listen to concerns and offer tailored advice and solutions, making them feel comfortable and valued. The product selection, including frames and hearing aids, is also well-regarded, with people finding a great range and receiving excellent support in choosing suitable options. However, some reviewers were not happy with the quality of certain products, specifically mentioning a pair of reading glasses that broke quickly. A few other people also felt that the professionalism and attentiveness they once experienced had diminished, with some finding the staff less engaging or the service less personal.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them for being professional, friendly,... See more

Service

Customers had positive experiences with service, consistently praising the professional, friendly, and... See more

Product

Customers consistently note positive experiences with product, praising the great range of frames and... See more

User experience

Clients share positive opinions on user experience, highlighting the professionalism and helpfulness of the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good experience at Rawlings. All nembers of the team were friendly and helpful. Didn't feel rushed and I felt I had a thorough eye examination and was listened to. Eye problem that I had has set... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff - receptionist even cleaned my glasses while I waited. Appointment started on time. Optometrist friendly, calm and informative.I felt the examination was thorough even though I was... See more

Company replied

Rated 5 out of 5 stars

I had developed an eye irritation and contacted my local branch who referred me on to the branch in Alton as they had an appointment slot the next day. I saw Helen who was very knowledgeable, she exam... See more

Company replied

Rated 5 out of 5 stars

I thought the people who helped me really listened and understood some worries I shared. They made me feel comfortable because I find eye tests a bit daunting. They were gentle and calm, but also ver... See more

Company replied


Company details

  1. Glasses Store
  2. Audiologist
  3. Hearing Aid Store
  4. Optometrist

Written by the company

Rawlings Opticians is a group of 12 practices spread throughout Surrey and Hampshire where we have built a strong reputation for the quality of our professional expertise and service. We recognise the importance our patients place on the individual feel to our service.2


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,540)

441 reviews in the last 12 months

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Rated 5 out of 5 stars

We always use Rawlings Winchester

We have been customers at Rawlings Winchester for over a decade . Both my wife and I are on their monthly plan which gives us significant discounts on frames and lenses (and image insurance) and includes a thorough annual eye test. But it's not really the savings that keep us coming back, or the wide range of glasses that they offer; rather, it's the excellent personalised service that they consistently deliver, and the patience and professionalism of the team that makes Rawlings our only choice for eye tests and glasses.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Rawlings Opticians and Hearing Care…

Rawlings Opticians and Hearing Care Croydon were very helpful when my sunglasses needed a new piece that had got lost from one of the side arms. They ordered in two new pieces and stuck them on with glue to ensure the same thing didn't happen again. I am very pleased with the result.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

When I needed it

When I needed it, Rawlings gave me immediate appointments, careful, professional attention, analysed the problem, sent me first to my GP, then to the specialists for remedial work on my cataracts. Excellent support.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Macular Hole discovered

Had a full eye examination, and a Macular hole was discovered. Rawlings referred me to Moorfields (at St. Georges). Moorfields acted quickly and I had the necessary surgery. Thank you Rawlings, Peter A.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Recently attended a hearing test

Recently attended a hearing test, chose Rawlings as they had been excellent for my eye test and glasses earlier in the year. Thorough ear test and free. Service was very quick and staff very obliging. Audiologist (Ryan) excellent.

June 18, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you so much for your kind feedback Maria! So pleased you chose us for your audiology needs as well as your optical needs. Really appreciate the 5-stars as well.

Rated 5 out of 5 stars

A real eye opener!

A brilliant local optician with exceptional service and a great range of frames. Staff are always so patient, kind, and helpful and the overall care we receive is consistently excellent. A trustworthy, family-friendly optician offering cutting-edge eye-care and screening, highly recommend!

June 29, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Thank you, this is a wonderful review! Very much appreciated and we really appreciate you choosing Rawlings.

Rated 5 out of 5 stars

My most recent visit to Rawlings in…

My most recent visit to Rawlings in Winchester was very helpful. I've always found everyone at the branch to be welcoming and friendly. This visit was no exception. Thank you. Especially for fitting me in with little notice.

June 24, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

No problem Tessa, we will always accommodate if possible! Thank you for choosing Rawlings and leaving us 5-stars.

Rated 3 out of 5 stars

Tell your staff, Rawlings, when you change passwords staff need!

It was very good except that the poor optometrist had just been off with an injury for 3 weeks and was denied entry to their computer for doing a field of vision test, she thought because the password had been updated. She could not find anyone to tell her the correct password so, having struggled in through one heatwave I have a return visit probably in another!

June 24, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Please accept our apologies for this Chris. This is not something that should be happening and we will look into it to ensure it doesn't happen again. Sometimes there are IT issues but we accept it shouldn't interfere with the patient experience.

Rated 5 out of 5 stars

The staff at Alresford are always…

The staff at Alresford are always really friendly and helpful. My optician Meti (Mohammed) was really lovely and explained the results of the scan, and what it showed on the screen. He was a breath of fresh air. I didn’t need different lenses so I was not helped by Phil this time, but he is also really friendly and always remembers me each year!

June 25, 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you Christine! Lovely feedback for the team at Alresford, much appreciated.

Rated 5 out of 5 stars

Highly professional and friendly…

Highly professional and friendly service at a fantastic local business. Highly recommended.

June 24, 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you for the recommendation Martin! Really appreciate your kind feedback on our Purley team.

Rated 5 out of 5 stars

Highly professional

Highly professional, knowledgable and customer-centric staff. Good range of frames and lots of support finding ones that suit you.

June 20, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Lovely feedback, thank you so much! And thank you for choosing Rawlings in Banstead.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. All tests fully explained and well executed. My needs understood and taken care of. AM. 18.06.2026

June 18, 2026
Unprompted review
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Reply from Rawlings Opticians & Hearing Care

Great news Alison! It is so rewarding to read feedback like this as this is the experience we want for all our customers.

Rated 5 out of 5 stars

Professional Hearing Care

I decided to join the Hearing Care Plan as I need to have regular Microsuction Treatment. I was really impressed on my first visit with Jessica who, having a degree in Audiology, showed a greater understanding of hearing issues than the technicians who have treated me in the past. As part of the plan Jessica offered an enhanced hearing test on my last visit. This revealed that I may have a problem with my middle or inner ear. I have now been rereferred for an MRI scan. So glad I went to Rawlings and a huge thank you to Jessica for her time and trouble.

June 15, 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

So pleased you felt your hearing test was so thorough Duncan! We pride ourselves on unhurried appointment times that allow you to feel listened to and have things explained clearly. Thank you so much for the 5-stars.

Rated 5 out of 5 stars

Very good experience at Rawlings

Very good experience at Rawlings. All nembers of the team were friendly and helpful. Didn't feel rushed and I felt I had a thorough eye examination and was listened to. Eye problem that I had has settled with appropriate treatment and the care and advice from Katie the Optician was excellent.
When choosing new frames, didn't feel rushed and had good advice and help selecting these.

June 17, 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you Sarah! This review totally sums up our ethos for Rawlings. Unhurried appointments where you feel we have listened and explained everything clearly. We really appreciate your 5-star review.

Rated 5 out of 5 stars

Fabulous service, friendly and professional

I’ve been going to Rawlings Winchester for 20+ years. The staff are always friendly, welcoming and extremely professional. The care I’ve received during appointments has been second to none, whether for contact lens or spectacles. Rawlings don’t have the ‘two for one’ sales etc that other ophthalmologists do, but I’d rather have their professionalism and attention to detail.

June 9, 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Thank you so much Sandy! We have always placed a huge value on service, so it's great to hear you value it too.

Rated 5 out of 5 stars

High standards as always

Efficient, courteous and high standards of care as always. Very pleased to discover the existence of En Route special anti-glare night driving lenses - looking forward to getting a pair.

June 19, 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

They are wonderful lenses, definitely worth getting Anna! Thank you so much for your kind feedback about our Chandler's Ford branch.

Rated 5 out of 5 stars

Competent and friendly service

I was greeted warmly and given all the support I needed during the eye assessment appointment.
The subsequent lens fitting appointment was quickly arranged and the work was done quickly and efficiently.

June 2, 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Lovely to hear, thank you Mike! Glad the team at Bookham were so helpful.

Rated 5 out of 5 stars

Very professional friendly triage…

Very professional friendly triage referred from the Alresford Branch, an email follow up to the Eye clinic in Southampton

June 10, 2026
Unprompted review
Rawlings Opticians & Hearing Care logo

Reply from Rawlings Opticians & Hearing Care

Glad we could help Sue! Thank you so much for the 5-stars.

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