Robinhood UK Reviews 43

It would be useful to see one's current holdings on the main log-in page, rather than go to another link where the details are shown.

They incorrectly set up an account for another customer using my email address (which is the user id for the account) - presumably because the customer provided the wrong email address.

I started getting the emails stating the account was open etc. so I contacted them immediately to warn them of the issue, and that a potential fraud issue may be happening.

Their responses were really poor saying they couldn't help unless I logged in. They then said they needed to investigate but couldn't do anything without the customer's permission, and now they don't respond to any email when I ask for an update.

As the account user id is my email address, I can request a password reset, and therefore I could access that customer's account if I wanted - Robinhood are aware of this but still leave the account accessible to me.

This issue has now been going on for 11 days.

Clearly they don't verify key information about new customers (i.e. confirm they own the email address), nor do they take prompt (or any action) once a serious data issue is notified to them.

I have no intention of becoming a customer, but I'd be very wary of investing your money with a company whose customer service is so unresponsive, and they don't seem to worry too much about potential fraud issues.

Easy to follow up

Great platform Robinhood

I was before on Etoro was very bad experience there

Need more easy stop loss and traling stop loss

Really enjoying the Robinhood app as it develops, easy to use and great to have access to all stocks without having to pay monthly fees. A*, keep up the good work

It's the only UK broker that applies pattern day trading rules to UK customers, none of the other UK brokers I have used apply this, even ones also based in the US like Webull, the only good thing about it is the low fx conversion rates on their ISA but they don't offer as many stocks as their competitors.

I had a very bad experience with Robinhood. There are many better alternative apps as Bitvavo.

I referred someone using my referral link and was personally present when they signed up and completed the required steps. Despite this, Robinhood is refusing to honor the referral reward and claims there is no evidence that the referral link was used.

This situation has left me with a very poor impression of how Robinhood handles customer issues and referral promotions. If the company advertises referral rewards, they should stand behind them and provide transparent explanations when disputes arise.
Overall, this has been a frustrating and disappointing experience with their support team.

On top of that, the app itself is very confusing and poorly designed from a usability perspective. Important information is difficult to find and the interface feels cluttered and unintuitive, which only adds to the frustration when trying to resolve issues like this.

It's a very easy to use app, and the fees are the best around. I would recommend using Robinhood for the convenience and pricing.

Great and intuitive app, easy to use with very competitive rates.

However a great improvement would be if we were able to set a automated take profit and stop loss, which you can’t do currently on a standard account

Robinhood has commision free trades and low forex fee which is great
They have made available stocks and shares isa recently which is great news but a huge disappointment is that they pay no interest on uninvested cash in the ISA account
This is a big issue that Robinhood need to address urgently if it wants people to invest in their ISAs or transfer from other platforms to them

Extremely impossible to get support from customer service either via chats or calls

Thanks for making ISA available for UK users and for adding STRC, as well as Strategy's other preferred stocks here. Now I can recommend Robinhood to my family and friends. PS. My first dividend from STRC will arrive by the end of this month and it seems like I'll get the full 11.25% yield, no 15% US withholding tax.

Having used Trading212 for almost my whole investing career, but having heard of Robinhood I must admit I have been curious for a while if the grass is greener.

Recently Robinhood have added much more functionality to their UK variant - namely cash sweep and a stocks and shares ISA and have even added an incentive to join and add cash to gain a cash bonus.

While all of this is all good and dandy, my wish for this being a legitimate competitor to Trading212 was sadly not met. While all of the incentives and bonuses are great, once you start going into the fine print you fairly quickly realise that all is not as good as it seems:
* You get the 2% cash bonus on the ISA, but you have to hold your funds for 1 year to keep the bonus.
* Cash sweep (interest on uninvested cash) is available, however only on USD and only on the invest account
* ETFs are not supported
* All stocks are in USD so you will have to battle FX fees
And probably more issues that I have yet to discover or have already forgotten about.

Robinhood may be a great platform if you're an American and while I do appreciate them stepping up their UK branch, sadly it just isn't up to par with other platforms like Trading212.
I will be looking to close my account and move back to Trading212 in full capacity, but maybe in the future will consider coming back if I see some more positive changes.

Edit: Now reduced from 3 to 1 star.
I have come back to update my review following a terrible interacion I have had with Robinhood support.
As alluded to by my initial review, due to how uncompetitive Robinhood is in the UK I have decided to transfer my portfolio, however the staff seem to either be purposefully belligerent or just incompetent.
I started the transfer process on the 24th of February and it has now been over a month and the transfer is still not done, with the support team continuously passing me around without actually resolving the problem.
I was already not impressed with Robinhood, but with this I am even less inclined to use them now or ever in the future.
I will be making a formal complaint the Financial Ombudsman if this is not resolved imminently.

Brilliant, user friendly app 😊

Good platform, mostly works without any issues.

Robinhood’s app offers very low fees and features a pleasing UI, making it easy to navigate. I would highly recommend it whether you’re new to investing or more advanced.

Do recommend to all hood is best platform to invest. 🌟🌟🌟🌟🌟

Very good app just hope the ISA is available soon.